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Fletcher Jones Audi
Chicago, IL
904 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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September 11, 2022
I tried to be upfront with them with what I wanted and they insulted me. I can't believe a luxury dealership operates like a non premium brand. No integrity or respect with the people they are dealing wit they insulted me. I can't believe a luxury dealership operates like a non premium brand. No integrity or respect with the people they are dealing with. More
by Carrionbilly
Employees Worked With
Ryan Philbin
Helpful August 04, 2022
Horrible place to get your Car serviced at. Refused to used my warranty for a suspension malfunction which is common in audi. Refused to used my warranty for a suspension malfunction which is common in audi. More
by Londync1001
Employees Worked With
Jack Broder, Channing Greene, Raphael Ferrer, Michael Chiriboga, Stephen Donohoe , Karen Hernandez, Dexter Gordon, Colleen Hertz, Matthew Bjorgo, Ross McConkey
June 25, 2022
I was truly impressed with my overall experience at Fletcher Jones Audi. Service Manager, Manny Arroyo was extremely helpful & professional. He kept me completely updated on all services being performe Fletcher Jones Audi. Service Manager, Manny Arroyo was extremely helpful & professional. He kept me completely updated on all services being performed on my vehicle & there was very little if any wait time to receive & drop off the complimentary renter’s vehicle. I will definitely use Fletcher Jones Audi for all of my future service needs. More
by Mw22626
Employees Worked With
Manny Arroyo
June 19, 2022
Having used this facility for going on 30 years, this visit was just as good as all the rest. There hasn’t been a single issue in 30 years. visit was just as good as all the rest. There hasn’t been a single issue in 30 years. More
by rstonecipherR786632r
Employees Worked With
David Bonilla
April 16, 2022
Very professional and heart warming environment. I highly recommend this dealership for anyone who wants to find a new ride! Nothing but good feedback!! I highly recommend this dealership for anyone who wants to find a new ride! Nothing but good feedback!! More
by Rob32203
Employees Worked With
Dan Flood, Michael Krasnow, Emin Rodriguez
April 07, 2022
Came in for all four wheels to be painted or coated from Chrome to Black. Excellent results my S5 Cabriolet really has a sportier edge. Thnx for your expertise Mr Andrew Berk. Oh so satisfied Mr D Ashford Chrome to Black. Excellent results my S5 Cabriolet really has a sportier edge. Thnx for your expertise Mr Andrew Berk. Oh so satisfied Mr D Ashford More
by Derrick Ashford
Employees Worked With
Andrew Berk
March 23, 2022
Alex treated me with priority and made me feel like I was part of the Audi family !!! Would recommend Fletcher Jones to take care of all your needs. part of the Audi family !!! Would recommend Fletcher Jones to take care of all your needs. More
by Funke-fresh
Employees Worked With
Andrew Berk
March 17, 2022
If I could give them a zero I would! I must say as long as your vehicle is under their warranty you are fine. I took my vehicle in to address a oil consumption issue after having to add I must say as long as your vehicle is under their warranty you are fine. I took my vehicle in to address a oil consumption issue after having to add a quart of oil once per week. After their inspection, they could never find anything. Once my warranty was up in October, all of a sudden in November they found a leak and the issue that cost me 2700. After paying 2700, I continued to have the same issue. I brought it to their attention and they denied it. After pressing the issue they agreed to check their work and of course find nothing with the repairs they made. After asking why was I charged 2700 dollars for a repair that still exist they became upset stating I need to pay 16000 to have a new block out into my vehicle. Of course I refused to pay it because 1) they misdiagnosed it the first time and still couldn’t find the problem and 2) the car is a 2014 that is only worth about 15k. After researching, Audi has had several complaints filed for the same issue with many of their vehicles, as well as a class action lawsuit for the same issue. To make a long story short, Audi do not stand behind their products and several attorney has offered to assist me with this concern after looking over my vehicle service records seeing that I have been faithful with taking car of my vehicle. Clearly it is a manufacturer issue and Audi is aware for is not backing their product! STAY AWAY and especially Eric Ponce who has been avoiding me after asking about the lawsuit and also asking me to Zelle him my diagnostic fee. More
by Alysia
Employees Worked With
Eric Ponce
