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Fletcher Jones Audi

Chicago, IL

4.3
904 Reviews

1523 W. North Avenue

Chicago, IL

60642

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Showing 904 reviews

January 24, 2019

Helpful Service Dept Service advisor was prompt and courteous and followed through. I would recommend Jorge to anyone scheduled for service. Overall a pleasant experience More

by bob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Gomez
Jan 25, 2019 -

Fletcher Jones Audi responded

Good morning, Thank you for the kind words about Jorge and appreciate your recommendations I noticed we fell short in earning a solid 5 star review and welcome the opportunity to discuss how we can make it an extraordinary experience. Would you be available offer more details? I hope you could please reach out to me when time permits. My direct line is 949-718-6532. Respectfully, Kimberlee Camargo Fletcher Jones Management

January 18, 2019

GTI Purchase I emailed the dealership after hours inquiring about a used GTI. I received an email back first thing in the morning and scheduled a test drive. Frien More

by Reverse789
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Streck, Brandon Jin
Jan 21, 2019 -

Fletcher Jones Audi responded

Hello, Thank you for taking the time to share your valuable feedback with us. We are delighted to hear that you received an exceptional experience and were treated with the utmost care. Congratulations on your new purchase! Best, Dan Flood General Manager

January 14, 2019

Great experience! Everyone was super helpful. We appreciated how pur needs were really understood and how it wasn’t a pushy / hard sale. The showroom and service facili More

by Hawkeye
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Streck, Channing Greene, Jessica Grimmette
Jan 16, 2019 -

Fletcher Jones Audi responded

Hello, Thank you for choosing Fletcher Jones Audi. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Dan Flood General Manager

January 11, 2019

Great experience Omar and John were both very helpful, professional, and not pushy. Omar was very knowledgeable regarding all of the features of the vehicle. He was More

by bam1
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaias Mancilla, Omar Ocasio
Jan 11, 2019 -

Fletcher Jones Audi responded

Hello, Congratulations on the purchase of your new Audi! We are thrilled to hear of the fabulous experience you had working with both John and Omar. I am surprised to hear your encountered a hang up with the emails as Audi as a brand has some of the best technology in the luxury industry. Please know I am available to assist you through out the ownership of your Audi, so please feel free to contact me anytime and welcome to our Fletcher Jones family! Kind regards, Kimberlee Camargo Fletcher Jones Management West 949-718-6532

January 10, 2019

A positive and professional experience My experience purchasing my new Audi was exceptional. It was positive, professional, and well handled. I left with a clear understanding of my new v More

by agvitale
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Isaias Mancilla, Brandon Moore, Jack Broder, Arly Sellers
Jan 14, 2019 -

Fletcher Jones Audi responded

Hello, Thank you for taking the time to share your valuable feedback with us. We are delighted to hear that you received an exceptional experience and were treated with the utmost care. Congratulations on your new purchase! Best, Dan Flood General Manager

January 08, 2019

Audi Service for 2007 A4 Visit to dealership was associated with airbag recall and regular service. Scheduling was convenient, a loaner vehicle was provided and overall servic More

by clipstone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Prusak
Jan 09, 2019 -

Fletcher Jones Audi responded

Hello, Thank you for choosing Fletcher Jones Audi. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Dan Flood General Manager

January 07, 2019

Excellent Service. I told Ron that I knew what I wanted and only had a limited amount of time to get through the entire process. He did an excellent job of getting me i More

by DB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Streck, Nolan Peek
Jan 07, 2019 -

Fletcher Jones Audi responded

Hello, Thank you for choosing Fletcher Jones Audi. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit by Ron. Please let us know if we can be of any further assistance to you now or in the future. Best, Dan Flood General Manager

January 05, 2019

Service is consistently outstanding Every step of the service process is customer friendly: from making the appointment to Service rep ordering Uber rides, communicating repairs needed, More

by traceygau@comcast.net
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rodolpho Marino
Jan 07, 2019 -

Fletcher Jones Audi responded

Hello, Thank you for choosing Fletcher Jones Audi. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Dan Flood General Manager

January 05, 2019

Very friendly and fun staff! Mustafa helped me upgrade to luxury and find the car of my dreams! He was patient, knowledgeable, kind, and FUN! It was unlike any car shopping experi More

by Misskatie311
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mustafa, jason, Joey Lama
Jan 08, 2019 -

Fletcher Jones Audi responded

Hi Miss Katie, Congratulations on the purchase of your new Audi!! We are thrilled to know of the fantastic sales experience you had working with Mustafa, Jason and our team. Providing guests with a world class experience is something we take great pride in providing to our guests. We want to welcome you to our Fletcher Jones Family, and If I can be any assistance now or in the future, please know I am available to assist throughout the owner ship of your Audi. Kind regards, Kimberlee Camargo Fletcher Jones Management

January 04, 2019

Efficient and super courteous. From the beginning, my call to schedule, arrival for appt. given loaner, and completion of work, everyone was efficient yet spoke clearly, explaining More

by Barbara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I did not get other names, Tim Mettille
Jan 04, 2019 -

Fletcher Jones Audi responded

Hello Barbara, Thank you for choosing Fletcher Jones Audi. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Dan Flood General Manager

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