Fletcher Jones Audi
Chicago, IL
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Absolute best customer service Every experience with Fletcher Jones Audi service epitomizes what customer service is all about. I was in and out in no time and treated like a value Every experience with Fletcher Jones Audi service epitomizes what customer service is all about. I was in and out in no time and treated like a valued customer. Josh and Dave were amazingly efficient, completely professional and a real pleasure to work with. Communications was spot-on, as well. I've been in a service business my entire adult career, and we could all take a lesson from these folks. Thanks so much! Scott Phillips More
Good stuff I felt the dealership does a good job of keeping you posted on the status of your car and next steps. The waiting area is very comfortable and easy to I felt the dealership does a good job of keeping you posted on the status of your car and next steps. The waiting area is very comfortable and easy to relax I was pleased More
Ron, was very easy to work with and accommodating The total process was easy. It’s a definitely a nuisance in buying a car. Ron helped make the entire process very simple. He did great. The total process was easy. It’s a definitely a nuisance in buying a car. Ron helped make the entire process very simple. He did great. More
Tony Pursak Is awesome!!! One of my tires was wearing and he suggested that I do a tire rotation and an alignment. My car drives like a dream now. Thank you 🙏🏻 Tony!!!! One of my tires was wearing and he suggested that I do a tire rotation and an alignment. My car drives like a dream now. Thank you 🙏🏻 Tony!!!! More
Great service Careful and attentive service, explained the problem and provided prompt solution. Did not try selling products or suggest unneeded services. Followed Careful and attentive service, explained the problem and provided prompt solution. Did not try selling products or suggest unneeded services. Followed up with all questions. More
Great experience I worked over the course of a few months with Channing at Fletcher Jones Audi. He was helpful, warm, and responsive to my questions. I never felt pres I worked over the course of a few months with Channing at Fletcher Jones Audi. He was helpful, warm, and responsive to my questions. I never felt pressured or uncomfortable. He knew exactly the right amount of space to give me but was always right there when I needed help. I can’t recommend Channing highly enough. More
Always excellent service. Nothing new here. Every service experience with Fletcher Jones Audi has been exceptional. I've been getting my car serviced there for over five years. Nothing new here. Every service experience with Fletcher Jones Audi has been exceptional. I've been getting my car serviced there for over five years. More
Timely. Responsive. Polite. I live out of state. The aquisition process went smoothly and all my inquiries were ansered honestly and timely. Only room for improvement is having I live out of state. The aquisition process went smoothly and all my inquiries were ansered honestly and timely. Only room for improvement is having a car delivery service available. More
Accomidating my changing car needs & provided practical opti Although it was a full day commitment at the end of the day I returned my leased car & renewed a new, smaller car that fit my needs better with the ch Although it was a full day commitment at the end of the day I returned my leased car & renewed a new, smaller car that fit my needs better with the changes in my family (kids off to college). I’m happy with the new purchase & glad I was pretty seamlessly finished with my previous lease through “pull forward” option. At the same time I have many new safety features but maintained all of my “premium” package with Audi care and tire & rim program. More
First Audi Service We received excellent service from Calvin on our first visit in with our 2018 Q5. There were a few recalls that were taken care of as well as oil chan We received excellent service from Calvin on our first visit in with our 2018 Q5. There were a few recalls that were taken care of as well as oil change and realignment. The work was done on schedule and I love the Uber provided after drop off. More