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Fletcher Jones Audi

Chicago, IL

Overview
Reviews
Vehicles
4.3
904 Reviews
Call Dealership (312) 628-4300
View Awards

1523 W. North Avenue

Chicago, IL

60642

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Showing 904 reviews

November 02, 2021

I was very happy with my service at Fletcher Jones. Andrew Berk was very helpful and accommodating. When I left the service center it was raining and I noticed the windshield wipers were not operating More

by ronjaco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Berk
Report | Print
Nov 04, 2021 -

Fletcher Jones Audi responded

Hello Ronjaco! We take great pride in serving our guests well and pleased to know you have wonderful team members like Andrew Berk to assist you in the care and maintenance of your vehicle. We couldn't be more are grateful to have earned your business and delighted to have you as a valued part of our Fletcher Jones family! Take care, Your friends and family at Fletcher Jones Audi

Helpful
October 31, 2021

Quick, fast, and convenient service. Everyone was nice and took care of me right away. More

by Chutchen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Mettille, Jared Chaimukda, Andrew Berk, Eric Ponce, David Bonilla
Report | Print
Nov 01, 2021 -

Fletcher Jones Audi responded

Hi Chutchen, Thank you for the opportunity to serve you! We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. Our team of associates are looking forward to welcoming you again soon! Take Care, Your Friends and Family at Fletcher Jones Audi

Helpful
October 30, 2021

Well received when I arrived and Servando came and explained what was going on each step of the way. More

by JMack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Servando Lopez in Service , Tim Mettille, Jared Chaimukda, Andrew Berk, Eric Ponce, David Bonilla
Report | Print
Oct 30, 2021 -

Fletcher Jones Audi responded

Hello JMack! Thank you for taking the time to come in. We're pleased to know the experience went well and Servando was so helpful. Best, Fletcher Jones Audi

Helpful
October 24, 2021

I was very impressed with the time and care that was taken with me on my purchase. With purchasing a new generation Audi I was given demonstrations on how to work the new systems and put the settings More

by jcgemmecke
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Krasnow, Melinda Speer, Matthew Bjorgo
Report | Print
Oct 25, 2021 -

Fletcher Jones Audi responded

Hi Jcgemmecke, Congratulations on your beautiful Audi purchase! The team at Fletcher Jones Audi appreciates you taking the time to share your kind sediments regarding your visit with us. It's wonderful reviews like yours that truly represent what we strive for everyday! It was our pleasure to help you get to know every aspect of your vehicle. We are grateful for your business and recommendations and look forward to working with you for many years to come and are here to help should you need us. We're wishing you many miles of enjoyment! Take Care, Your Friends and Family at Fletcher Jones Audi

Helpful
October 24, 2021

Check in and out was quick and easy. Friendly and professional front office staffs and knowledge technician. More

by Xinhui Liang
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Berk
Report | Print
Oct 25, 2021 -

Fletcher Jones Audi responded

Hello Xinhui Liang, We greatly appreciate you taking the time to post your 5-stars review! It's wonderful to hear that our team delivered an exceptional service experience! Thank you for allowing us the opportunity to earn your business and we're looking forward to serving you for many years to come! Take Care, Your Friends and Family at Fletcher Jones Audi

Helpful
October 20, 2021

brought my vehicle in for some calibrations that were needed and received back as promised cleaned and waiting in service drive when i arrived thank you More

by m1208
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Mettille
Report | Print
Oct 20, 2021 -

Fletcher Jones Audi responded

Hi M1208, Thank you for the opportunity to serve you! We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. Our team is looking forward to serving you for many years to come and are here to help should you need us. All the Best, Your Friends and Family at Fletcher Jones Audi

Helpful
October 18, 2021

I have never been disappointed by the service at Fletcher Jones Audi. Jared, my service rep, is great to talk to, knows his stuff, and works hard to make sure the work is done well and at an appropriate tim More

by rrg1530
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jared Chaimukda
Report | Print
Oct 19, 2021 -

Fletcher Jones Audi responded

Hi Rrg1530, Thank you for the opportunity to serve you! We are thrilled to know of the great efforts put forth during your service visit with Jared. It brings us so much joy hearing that Jared went above and beyond with getting your vehicle in tip-top shape and returned to you all within a timely manner. We'll be sure to pass along the kind words expressed on your behalf. Our team of experts are looking forward to welcoming you again soon! Take Care, Your Friends and Family at Fletcher Jones Audi

Helpful
October 17, 2021

They took care of me from the second I walked in the door until I picked my car up. My technician knew the car well, which is important to me. Loved the Uber pick up. Video inspection was great. Car was More

by Chris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Prusak
Report | Print
Oct 17, 2021 -

Fletcher Jones Audi responded

Hello Chris! Thank you for your business and the opportunity to attend to your service needs. It was a pleasure to have you in for service and we are so pleased to know that you enjoyed the video inspection as well as the Uber service. Your genuine comments are truly a gift to our team as we strive to provide the best customer service experience possible! All of us at Fletcher Jones Audi look forward to welcoming you back for all of your Audi needs. Take care, Your Friends and Family at Fletcher Jones Audi

Helpful
October 14, 2021

Great service, always professional and able to accommodate given circumstance. i go to get the absolute best audi care. More

by KC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Mettille
Report | Print
Oct 15, 2021 -

Fletcher Jones Audi responded

Hi KC, Our team was pleased to read that you found our dealership to be the most friendly and good at what we do! All of us at Fletcher Jones Audi take great pride in serving our guests well and we are grateful to have earned your business. Our team is looking forward to welcoming you again soon! Best Wishes, Your Friends and Family at Fletcher Jones Audi

Helpful
October 12, 2021

The service department is top notch. I have been working with Tim for many years and he is your best employee. More

by Lisa Scully
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Mettille
Report | Print
Oct 12, 2021 -

Fletcher Jones Audi responded

Hi Lisa Scully, Thank you for the opportunity to serve you! We are thrilled to know of the great efforts put forth during your service visit with Tim and appreciate you complimenting our level of professionalism. We'll be sure to relay over the kind words expressed on your behalf. Our team is looking forward to assisting you for many years to come and are here to help should you need us. Warm Wishes, Your Friends and Family at Fletcher Jones Audi

Helpful
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