Fletcher Jones Imports

Excellent Service The quality of work performed is superb. We are exceedingly satisfied with the service and attention to detail. All the service writers especially Dan The quality of work performed is superb. We are exceedingly satisfied with the service and attention to detail. All the service writers especially Danielle Kerley provide straight answers and coordinate well with customers and staff. Price quotes are made upfront along with estimated time of service or repair. They provide good customer service. The maintenance perform has been top notch. When necessary a loaner or shuttle are provided. There car wash service is good too. Highly recommended. Walt N More

Shai my salesperson was awesome!! Shai was attentive patient and not overbearing. he was very knowledgeable about the products and took time to help me decide which vehicle best suited Shai was attentive patient and not overbearing. he was very knowledgeable about the products and took time to help me decide which vehicle best suited me. I recommend this dealership and most definitely the salesperson. Also, I love my GLC 300 coupe! More

Exceptional and Professional Service Miguel and Steve did an exceptional service on my 2016 sprinter. Had an employee pump gasoline into the diesel fuel tank on a Friday evening. Had th Miguel and Steve did an exceptional service on my 2016 sprinter. Had an employee pump gasoline into the diesel fuel tank on a Friday evening. Had the sprinter towed to their West Sahara location and even though they were busy, they were able to get me out within 3 hours. I had prior arrangements to use the sprinter for the next several days, and since it was a Saturday, they saved my business lots of time and money. Thank you gentlemen!! More

No complaints here I have used FJM for 4 years. I have dealt with Dave Fast the whole time. Never a hassle. Always as quoted and usually on time. My girlfriend uses Dave I have used FJM for 4 years. I have dealt with Dave Fast the whole time. Never a hassle. Always as quoted and usually on time. My girlfriend uses Dave also. More

Love working w/ Dennis Eich - he is the best !!!!! Our family has been w/ Fletcher Jones Imports for over 25 years and have never been disappointed. Dennis Eich is our service manager which is one of Our family has been w/ Fletcher Jones Imports for over 25 years and have never been disappointed. Dennis Eich is our service manager which is one of the main reasons we keep coming back. Everyone there that we have worked w/ when buying our cars could not be more helpful and professional. More

Service recall and B service I wish all service advisors are like Jolene Jimerson. She explained everything to me from the time of my check in to my check out. All was clarified I wish all service advisors are like Jolene Jimerson. She explained everything to me from the time of my check in to my check out. All was clarified from discounts to recommended service and costs. More power to you. Kudos to Jolene. More

very professinal, courteous and answer all my questions from receptionist to service officer were all very concern to make sure my satisfaction is met, josh Sutton I salute your way handling my visit. from receptionist to service officer were all very concern to make sure my satisfaction is met, josh Sutton I salute your way handling my visit. More

Free oil change Took my car in for an oil change and was given the service A to my vehicle for free, they are very professional and friendly, with outstanding service Took my car in for an oil change and was given the service A to my vehicle for free, they are very professional and friendly, with outstanding service. More

GREAT DEARLERSHIP POOR CALL CENTER CUSTOMER SERVICE The dealership under the control and leadership of my service advisor John Sarantidis is tops. Your contracted call centers scheduling service perform The dealership under the control and leadership of my service advisor John Sarantidis is tops. Your contracted call centers scheduling service performance is poor so poor that it is not worth rating and only comment I provide is walk out fire them and/of fire the GM who runs the dealership. Customer service at Walmart is better than what your call centers provide. Your who ever answers the phones need to be trained in customer service. They are abrupt, don't listen to you, and forward your call to the call center and circus starts full circle again. What is also happening now with call centers the person answering the phone gives you their wrong name so their poor customer service cannot be tracked. The sad part of business today is some employees give it 100% to satisfy customers and management on top specially the GM the so called leader don't care, are lazy, or may be incompetent. You have a problem. Fix the problem. Most of the time the fix is change top leadership. More

Kudos to Josh Sutton at Fletcher Jones Las Vegas As always exceptional service in getting my Mercedes Benz S560 serviced. Josh Sutton in the service dept made it happen on time and without a hitch. T As always exceptional service in getting my Mercedes Benz S560 serviced. Josh Sutton in the service dept made it happen on time and without a hitch. That’s the reason to stay loyal to Fletcher Jones Mercedes Benz in Las Vegas. More