Fletcher Jones Imports

True Professionalism Danielle is a true professional and a pleasure to work with,every time there is a slight issue with the vehicle she makes sure it is handled perfectly Danielle is a true professional and a pleasure to work with,every time there is a slight issue with the vehicle she makes sure it is handled perfectly. More

Service Danielle Kerley is friendly, polite and very knowledgeable. Excellent customer service consultant. Danielle explained to us what exactly to be done Danielle Kerley is friendly, polite and very knowledgeable. Excellent customer service consultant. Danielle explained to us what exactly to be done with the service we requested. More

Josh does a great job! It was a bit of a cluster with all the phone calls and customers asking questions, but he did the job in a timely manner. It was a bit of a cluster with all the phone calls and customers asking questions, but he did the job in a timely manner. More

EXCEPTIONAL My 2018 brand new RV drivers door would not lock. I took it back to the dealership where we purchased it. This problem was 1 of several that needed at My 2018 brand new RV drivers door would not lock. I took it back to the dealership where we purchased it. This problem was 1 of several that needed attention, but not as serious as not being able to lock the door. When picking up our RV nothing was repaired and was told I had to take the RV to a Mercedes dealer to service the lock. Ok, no problem, but why did my RV have to sit at the RV dealership for 2 weeks when I could have had the lock fixed instead of rushing around 2 days before leaving to go on a camping trip. I contacted Fletcher Jones and Alexa scheduled me for THE SAME DAY. I met with Brendon and he patiently listen to my rambling on and on about the amount of time my RV sat at the other dealers and nothing repaired. Brendon wrote the service order and got his men on it. My door was fixed within 1 hour. I really thought I would have to leave it for days before getting repaired. I am so grateful for their attentiveness, customer service, and repaired in a timely fashion. The young man who repaired the lock explained what was wrong and how he repaired it. Thank you Brendon, service man, and Alexa. More

SERVICE CALL WENT WEL JASON COTE IS THE BES. ALWAYS GETS MY CAR BACK QUICKLY AND WITHOUT ISSUE. ALWAYS CALLS AND RETURNS CALLS. IS ALWAYS TRYING TO FIND ME THE BEST DEAL O JASON COTE IS THE BES. ALWAYS GETS MY CAR BACK QUICKLY AND WITHOUT ISSUE. ALWAYS CALLS AND RETURNS CALLS. IS ALWAYS TRYING TO FIND ME THE BEST DEAL ON WHAT I NEED. More

Service Oil Change i visited this dealership for a routine oil change. John showed exceptional customer service and I was out in a very timely manner. Looking forward i visited this dealership for a routine oil change. John showed exceptional customer service and I was out in a very timely manner. Looking forward for my next visit More

First Regularly Scheduled Maintenance appointment I had my first regularly scheduled maintenance appointment recently and was very pleased with the service and length of wait time. My friends at Flet I had my first regularly scheduled maintenance appointment recently and was very pleased with the service and length of wait time. My friends at Fletcher Jones Imports really do put the customer first! Excellent customer service. More

Annual Maintenance Dennis and Ryan are always professional and kind. I believe that they really care about customer service. Fletcher Jones is the best dealership in Las Dennis and Ryan are always professional and kind. I believe that they really care about customer service. Fletcher Jones is the best dealership in Las Vegas and these two employees are very valuable to its success. More

Rex provided my husband and I amazing service! Rex was amazing he was patient and helped us through out the entire process. Not only is he a professional but he’s also a great human being which mak Rex was amazing he was patient and helped us through out the entire process. Not only is he a professional but he’s also a great human being which makes the experience even better! Thanks Rex we will be customers for life. Nicole and Cory More

Always a great experience at Fletcher Jones . From purchasing a beautiful Mercedes with the help of Jay Fields who is one exceptional salesman who goes the extra mile to make sure that you get . From purchasing a beautiful Mercedes with the help of Jay Fields who is one exceptional salesman who goes the extra mile to make sure that you get what you want at the price you want to pay . I love that the finance department Ian Hoff Guided me in the right direction and did not have a high-pressure and sales mentality when it comes to the extras . This led to me buy an extended warranty and service package because of his knowledge and assistance. At The service department everyone is very friendly and accommodating and Ryan Cross always Makes sure that my car is serviced in a complete an expedited fashion. More