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Fletcher Jones Imports

Las Vegas, NV

4.9
2,083 Reviews

7300 West Sahara Avenue

Las Vegas, NV

89117

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Showing 2,083 reviews

March 23, 2018

Hood wouldn't close Dave got it in and fixed within 1 hour Great service Dave is the beat service analyst I have ever had (14 years of previous Mercedes experience befo More

by MikePlatt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Fast
Mar 26, 2018 -

Fletcher Jones Imports responded

Hello Mike, Thank you for taking some time to share your feedback. We are happy to hear that Dave continues to exceed your expectations of exceptional service and care. We look forward to seeing you again. -Azalea Hann, Client Relations Manager

March 23, 2018

Was very rewarding experience Agent Dennis Eich was exception ly courtiers helpful. The device on my car was done in a timely fashion. Will continue to get service here The car w More

by Jerry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
Mar 23, 2018 -

Fletcher Jones Imports responded

Hello Jerry, Thank you for sharing some feedback with us. It is such a pleasure to hear that Dennis provided both you and your vehicle with exceptional service and care. We look forward to your next visit with us. -Azalea Hann, Client Relations Manager

March 22, 2018

Service B Service adivser Dennis was great, kept updating me what was going on. Took time to explain everything. Great experience overall. Transportation was p More

by Akuvi1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
Mar 23, 2018 -

Fletcher Jones Imports responded

Hi Akuvi, We appreciate you for taking the time to provide us with a review! Please call me directly at 702-364-2878 to discuss any recommendations you may have to enhance your experience with us. We strive to provide 5 STAR experiences to all of our guests. Tashi Scott - Guest Experience Advisor

March 21, 2018

Excellent All of the service was great. From the time we dropped off the car to when it was ready. Every person we came in contact with was awesome. More

by Lula637
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Sutton
Mar 21, 2018 -

Fletcher Jones Imports responded

Hello, Thank you for taking some time to share your experience working with our service team. Our priority is to ensure our guests leave satisfied with their vehicle in its best condition. We hope to see you again. -Azalea Hann, Client Relations Manager

March 21, 2018

Excellent service Jason Cote always gives us excellent service. He is very professional and patient in answering all my questions. He’s always willing to give assistan More

by MBlady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Cote
Mar 21, 2018 -

Fletcher Jones Imports responded

Hello, Thank you for taking some time to deliver us some feedback. Our team was so happy to hear that Jason continues to provide you with an exceptional service experience with every visit. As always, please feel free to reach out to us if we can ever assist you any further. -Azalea Hann, Client Relations Manager

March 21, 2018

Good experience Everyone is extremely efficient. Dennis is friendly and knowlegable as well as very helpful. From entering to leaving all went well and smoothly. C More

by Lynn Perlman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Eich
Mar 22, 2018 -

Fletcher Jones Imports responded

Hi Lynn, We appreciate your valuable feedback and are so pleased to hear that Dennis exceeded your expectations of a quality service experience. As always, please feel free to reach out to us if we can assist you any further. -Azalea Hann, Client Relations Manager

Mar 22, 2018 -

Fletcher Jones Imports responded

Hi Lynn, We appreciate you taking the time to provide us with a review, highlighting the efforts of our dear Dennis. We will always strive to provide 5 STAR experiences to all of our guests. Please call me directly at 702-364-2878 if I can be of further assistance. Tashi Scott - Guest Experience Advisor

March 20, 2018

Outstanding My service guy Josh Sutton is amazing, I only deal with him for this reason Thank you Josh for always being there for all my car needs!!! More

by Lorihood
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Sutton
Mar 21, 2018 -

Fletcher Jones Imports responded

Hello Lori, Our team was so pleased to hear that your experience working with Josh has been an incredible one. We appreciate you taking some time to share your feedback and look forward to seeing you next time! -Azalea Hann, Client Relations Manager

March 20, 2018

Fair & Honest Dave Fast has always been fair and honest about the service I need. He always explains everything and gives me the choice to say yay or nay. My car ha More

by LMT54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Fast
Mar 21, 2018 -

Fletcher Jones Imports responded

Hello, We truly appreciate your valuable feedback and are so pleased to see that Dave continues to exceed your expectations of a quality service experience. We look forward to your next visit with us here at Fletcher Jones Imports and if I can be of further assistance, earning your five star please give me a call. My direct line is (702) 364-2877. Tashi Scott - Guest Experience Advisor

March 19, 2018

Fantastic Service Over the many years we have been coming to this Mercedes dealership we have had the pleasure of watching Chris go from sales to manager. He does a gre More

by SJ007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Sutton
Mar 19, 2018 -

Fletcher Jones Imports responded

Hello Dave & Sharon, We'd like to thank you for sharing some feedback. Our team is so happy to hear that they are able to continually exceed your expectations of a first class experience. We look forward to many more years working together and are proud to have you in our Fletcher Jones family. -Krista Alshouse, Client Relations Manager

March 19, 2018

Scheduled maintenance As I have a 60 mile commute to bring the car in for service, John Sarantidis always makes sure to accommodate the date and time requested for the serv More

by vgcarguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Sarantidis
Mar 19, 2018 -

Fletcher Jones Imports responded

Hello, Thank you for sharing some feedback with us. We are so pleased to hear that John continues to provide you with an exceptional experience with every visit. We look forward to your next visit with us. - Azalea Hann, Client Relations Manager

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