Fletcher Jones Motorcars

I am sharing my experience with Fletcher Jones Motorcars in Newport Beach following the purchase of a Certified Pre-Owned 2022 Mercedes-Benz E 350. This was not my first Mercedes-Benz purchase from Fletc in Newport Beach following the purchase of a Certified Pre-Owned 2022 Mercedes-Benz E 350. This was not my first Mercedes-Benz purchase from Fletcher Jones Motorcars. In fact, it was the fifth Mercedes-Benz vehicle I purchased from the dealership, which made the experience especially disappointing. As a returning customer, I expected a high level of professionalism, communication, and customer care. After purchasing the vehicle on August 21, I experienced recurring problems with the audio system, including the Equalizer, Fader, and related sound controls. I returned the vehicle to the dealership multiple times, including for extended service visits, yet the same issue continued to recur. After the vehicle was returned to me on October 2, I immediately noticed that the problem had resurfaced. I recorded videos and sent them to my Service Advisor over the following days. When I returned to the dealership on October 5, technician Jeff Moon inspected the vehicle and verified the issue during a test drive. The problem was also documented on Work Order #454784, which states that the “Equalizer [was] Not Working / Verified on the drive” and describes a similar issue with the Fader. This documentation is important because it confirms that the problem was real, reproducible, and independently verified by the dealership’s own technician. It was not a matter of personal preference, misunderstanding, or improper use of the vehicle. I also want to specifically address my interactions with Dave Gonzalez, the General Manager. My experience with him was extremely negative. I felt that he treated me with disrespect, arrogance, and hostility while I was attempting to resolve a legitimate and recurring warranty issue. Rather than approaching the matter professionally and working toward a reasonable solution, his conduct made the situation more difficult and adversarial. In my opinion, his behavior was inconsistent with the level of professionalism, courtesy, and customer care that customers should expect from a Mercedes-Benz dealership. I also felt that certain charges were imposed in a retaliatory manner after I continued to insist that the documented problem be properly addressed. Whether intentional or not, the handling of those charges appeared punitive and deeply inappropriate. The way I was spoken to and treated was unacceptable. A customer who has purchased a Certified Pre-Owned Mercedes-Benz—especially a returning customer who has purchased five Mercedes-Benz vehicles from the dealership—should not have to repeatedly prove that a documented electronic problem exists, nor should that customer be met with hostility or treated as an inconvenience for pursuing a legitimate warranty concern. To be fair, some employees were courteous and professional, and I appreciate those individuals who assisted me during the process. However, my interactions with Dave Gonzalez and certain other members of management and staff were profoundly disappointing. The dealership’s handling of the matter lacked the transparency, accountability, and respect I expected. Ultimately, Mercedes-Benz approved a buyback of the vehicle. That outcome speaks for itself and confirms that this was not a trivial or imaginary complaint. I am sharing this feedback so prospective customers can make an informed decision. My experience involved a recurring vehicle problem, repeated unsuccessful service visits, poor communication, disrespectful treatment by management, and what I perceived as retaliatory handling of charges. Despite having purchased five Mercedes-Benz vehicles from Fletcher Jones Motorcars, the dealership did not provide the premium level of service, professionalism, or customer support I expected. More

Horrible experience with Fletcher Jones Motorcars, especially coming from a prestigious brand. After days of dealing with them, suddenly I get the famous “company policy” line—an excuse that convenien especially coming from a prestigious brand. After days of dealing with them, suddenly I get the famous “company policy” line—an excuse that conveniently appears when they don’t want to help. If you want to waste your time and be frustrated, reach out to them. Extremely disappointing. More

I bought a preowned Maserati MC20 From Fletcher Jones Newport Beach for around $175k in June 2026. When they washed the car right before I picked up the car, they broke off a reflector on the rear of th Newport Beach for around $175k in June 2026. When they washed the car right before I picked up the car, they broke off a reflector on the rear of the car. I noticed it right when I got home and called them immediately. Since it is a safety item, they agreed to pay for it. I went to the Maserati dealer and got a quote, just like they instructed me to. The part was about $121 but the labor was about $855 to get it repaired. I offered to just buy the part and drive my car back to Fletcher Jones, for them to install it and save on the labor cost. They instructed me to have the work done at the Maserati dealer and they would reimburse me for the entire repair. I sent the paid receipt to my sales guy Vikas and he assured me that it would be forwarded to the upper management for them to cut me a check. I been following up with Vikas for over 2 months now, and I still have not gotten reimbursement or any follow up. I have to reach out every time and all I get in return is an apology for the delay a countless false promises that they will send out the check. I gave Vikas a last chance two weeks ago and still no follow up or reimbursement. Once you buy the car, they forget about the customer. Countless false promises and no follow up or updates. Especially when I have purchased 3 cars from them over the past 12 months, they do not value my business. More

I’ve been a Mercedes-Benz owner and have visited Fletcher Jones Motorcars before, but this visit truly stood out because of Thomas Phan. From the moment I arrived, Thomas went above and beyond. His profes Jones Motorcars before, but this visit truly stood out because of Thomas Phan. From the moment I arrived, Thomas went above and beyond. His professionalism, genuine smile, and attention to detail were exceptional. He opened doors for me, brought me cold bottles of water after noticing I’d had a long day, walked me where I needed to go, and even helped me carry my belongings when I had a heavy bag. My service advisor, Katelyn, also took great care of me, but Thomas truly made this visit memorable. It’s rare to experience this level of genuine hospitality at a dealership. Fletcher Jones is lucky to have Thomas. Honestly, I’d come back just for his service. Thank you, Thomas, for making my visit exceptional! More

⚠️ BUYER BEWARE: DO NOT RELY ON PROMISES AT THIS DEALERSHIP. ⚠️ I’ve owned Mercedes-Benz vehicles for years because I truly believe they make some of the best cars in the world. MERCEDES-BENZ DOE DEALERSHIP. ⚠️ I’ve owned Mercedes-Benz vehicles for years because I truly believe they make some of the best cars in the world. MERCEDES-BENZ DOESN’T NEED PROMISES TO SELL ITS CARS, THE CARS SELL THEMSELVES. Unfortunately, my experience at FLETCHER JONES MOTORCARS NEWPORT BEACH wasn’t about the car. It was about the people. On June 6, 2026, I purchased a new 2023 Mercedes-Benz EQS 450 SUV and returned my leased 2023 Mercedes-Benz EQE, even though my lease didn’t end until July 29, 2026. Before I agreed to the purchase, I specifically discussed my remaining lease obligations with JOE ELDUMIATE (Sales Consultant) and JOHN LIM (Finance Manager). I was told my remaining lease payment would be taken care of. Joe also told me my disposition fee should be waived because I was purchasing another Mercedes-Benz, and that if I ever received a lease-end bill, I should simply call him and FLETCHER JONES WOULD TAKE CARE OF IT. BECAUSE I RELIED ON THOSE PROMISES, I VOLUNTARILY RETURNED MY EQE ALMOST TWO MONTHS BEFORE MY LEASE ENDED. A few weeks later, I received a $1,730 lease-end bill from Mercedes-Benz Financial Services. When I contacted Fletcher Jones, THE STORY COMPLETELY CHANGED. Instead of honoring what I understood had been promised, I was told I was personally responsible for the charges. What bothered me most was the way the paperwork was handled. During the finance process, I was signing a large stack of documents. JOHN LIM EXPLAINED THE PRIOR LEASE DISCLOSURE AS MEANING THAT THE ITEMS MARKED “NONE” CONFIRMED I OWED NOTHING TO MERCEDES-BENZ FINANCIAL SERVICES ON MY OLD EQE LEASE. Based on that explanation, and everything Joe had already told me, I understood that I HAD NO REMAINING FINANCIAL RESPONSIBILITY after returning my vehicle. JOE WAS IN THE ROOM WHILE JOHN EXPLAINED THE DOCUMENT. I even remember holding up the form and asking about it, and Joe reassured me again, “IF YOU RECEIVE A BILL, JUST CALL ME AND WE’LL TAKE CARE OF IT.” ONLY AFTER I RECEIVED THE BILL DID THE DEALERSHIP INTERPRET THAT SAME DOCUMENT COMPLETELY DIFFERENTLY. ASK YOURSELF THIS… WHY WOULD ANYONE VOLUNTARILY GIVE UP A CAR ALMOST TWO MONTHS EARLY… AND KEEP PAYING FOR A CAR THEY NO LONGER HAVE? If I had been told I would still be responsible for the remaining lease payment, I would have simply kept my EQE until July 29. Returning it early would have made absolutely no sense. IF FLETCHER JONES GENUINELY CARES ABOUT FINDING THE TRUTH AND STANDING BEHIND THE COMMITMENTS MADE DURING THE SALE, THEY SHOULD REVIEW THE SHOWROOM AND FINANCE OFFICE SECURITY FOOTAGE FROM JUNE 6, 2026, IF IT IS STILL AVAILABLE. I BELIEVE IT WOULD SHOW ME HOLDING UP THE PRIOR LEASE DISCLOSURE, ASKING JOE ABOUT IT WHILE JOHN LIM WAS PRESENT, AND JOE REASSURING ME ONCE AGAIN THAT IF I RECEIVED A BILL, THEY WOULD TAKE CARE OF IT. THIS REVIEW ISN’T ABOUT $1,730. IT’S ABOUT TRUST. PLEASE PROTECT YOURSELF. • GET EVERY PROMISE IN WRITING. • READ EVERY DOCUMENT CAREFULLY. • DON’T ASSUME THE EXPLANATION YOU’RE GIVEN TODAY WILL BE THE SAME TOMORROW. I genuinely hope no one else has to go through what I did. Nadia Alshehri More

Purchased two vehicles from Fletcher Jones with no issues. Went to buy my third and began speaking with my same salesman but a sales manager began calling and harassing us despite us telling him we wo issues. Went to buy my third and began speaking with my same salesman but a sales manager began calling and harassing us despite us telling him we would be working with our sales person. He kept calling and texting non-stop. I asked repeatedly for him to stop and asked if he understood what I was saying, but he continued calling. I finally told him that if he called me again that we would never do business with Fletcher Jones again. He called three more times. I wrote to the general manager and have since asked them multiple times to stop contacting us yet they continue to harass us. Now receiving messages from Daniel Diconti. These people will never stop harassing you no matter how many times you block their numbers. Have purchased two additional Mercedes from other dealers since and Fletcher Jones continually reminds me why we will never do business with them ever again! More

They came through BIG TIME when it mattered the most - out of state purchase Buy with confidence! My sales person, Josh, helped me evaluate the pre-owned vehicle remotely from Texas and was always supe out of state purchase Buy with confidence! My sales person, Josh, helped me evaluate the pre-owned vehicle remotely from Texas and was always super responsive. He assured me they only sell cars in excellent condition, and he was 100% right. Unfortunately, forces out of their control led to multiple problems during shipping with a 3rd party. This required the dealer stepping in to get things on track and make things right. Communication continued to be excellent, and they even wrote me a check to compensate for the inconvenience! Shout out to the management team and to Josh for always being transparent, maintaining great communication, delivering on their promises, and showing a level of ethics that people think is lost in the car business. Great people! More

This is the best dealership I’ve ever been to. I came here to buy my first car in 2019 and when anyone asks me where they should buy a car, I tell them they must come here. In 2026, I recently wen I came here to buy my first car in 2019 and when anyone asks me where they should buy a car, I tell them they must come here. In 2026, I recently went back and was interested in a car and everything from start to finish was perfect. I drove all the way down from Los Angeles to work with them. They are honest, they care about your experience, and they deliver on their promises. I would like to give a special shoutout to Renee who worked with us to get us the right deal on Valentine’s Day. I also want to shout out Scott for helping get this deal across the finish line. Thomas and Jericho were also fantastic in their help and support. I would never consider going to another dealership. Fletcher jones and Renee, Scott, Thomas, and Jericho are the best. More

Scott and Blake were incredible to work with. They made the process seamless from Northern CA. We will be customers of theirs for years to come. Thank you for the 5 star experience! They made the process seamless from Northern CA. We will be customers of theirs for years to come. Thank you for the 5 star experience! More

Total scam tactics. We drove all the way from Fullerton after being told they could make it work and that we were pre-approved to lease a GLS. We even submitted the full We drove all the way from Fullerton after being told they could make it work and that we were pre-approved to lease a GLS. We even submitted the full application — my credit score is 745 — and the salesperson said, “I’ll get you approved.” After wasting almost two hours there, he suddenly flipped the story and said it’s not their fault, it’s the finance department’s fault. Then he said, “Why don’t you just finance it so we can work around it? Maybe get a co-signer?” Total comedy. What a joke. This is a dirty tactic just to drag customers in and waste their time. Completely unprofessional, dishonest, and misleading. Stay far away from this place! More