Fletcher Jones Motorcars

This is the first time I walk in to a dealer and drive out my new car within 2hours. Very Happy and 110% Satisfy with the great job Frank help us to close the deal. This is the first time we met Frank an out my new car within 2hours. Very Happy and 110% Satisfy with the great job Frank help us to close the deal. This is the first time we met Frank and he already knows what we want. More

James and Matt were great to work with! They went way above and beyond my expectations! a totally easy and smooth transaction on my lease turn in and new car pick up. I highly recommend James and his s above and beyond my expectations! a totally easy and smooth transaction on my lease turn in and new car pick up. I highly recommend James and his staff! More

This is the second car that I have Leased thru Fletcher Jones this year. My experience from the first lease made me come back without even looking at another dealer. They have found such a unique way of ap Jones this year. My experience from the first lease made me come back without even looking at another dealer. They have found such a unique way of approaching their clients. (Be honest and straight forward) From walking on the property to my inital contact with their staff it was such a great experience. They have built loyalty and my trust. John and Paul followed up with me promptly and answered any questions I had, and made sure that I was satisified with the process and not settle for anything less than the best. I drove off in my brand new E350 Sport and Wow I gotta say i look good in that car. Thank you all at FJ Mercedes and I will be back when I am ready for a new car. More

The best service by far. Super helpful and made the process of leasing a car very easily. Tommy and Jason made my first time experience @ Fletcher Jones Motorcars very enjoyable. Highly recommended! process of leasing a car very easily. Tommy and Jason made my first time experience @ Fletcher Jones Motorcars very enjoyable. Highly recommended! More

I have to start by saying that I have never had a need to post reviews on similar sites, but out of concern for my fellow consumers, I thought it would be wise to raise the red flag. I can say that I have post reviews on similar sites, but out of concern for my fellow consumers, I thought it would be wise to raise the red flag. I can say that I have had nothing but incredible sales experiences at Fletcher Jones! However, in hindsight, I wonder now if they are able to cut such great deals because they criminally rip people off in service. For starters, I had purchased pre-paid maintence with my C300, but oddly enough, everytime I went into the dealership to get my car serviced, they couldn't find the prepaid maintenance package in the system. I had to repeatedly dig up paperwork and they were condescending and rude towards me everytime. They sent me on a wild goose chase with MBUSA to straighten out the matter, however, MBUSA informed me that this was the dealership's error. But it gets better... My A/C system stopped cooling and I brought it to Fletcher Jones for repair. They checked out the system and I received a call from my service advisor telling me that it would cost me $1,000 to repair...They claimed that a rock punctured the condenser and therefore was not under warranty due to user error...Strange because if you know cars, you know that the condenser is up by the dashboard...How would a rock get all the way up there?? So I declined the repair and took my car to Rusnak Arcadia...another certified Mercedes-Benz dealership. They replaced the condenser without question, claiming that the part was indeed under warranty due to manufacturer default and there was no damage to the condenser. I have the paperwork notations to prove it...Service managers at Fletcher Jones are outright crooks, taking advantage of the people who rely on them. More

This is my second Mercedes purchase from Fletcher Jones. Mike Manikas has assisted me in both experiences. I highly recommend coming to Fletcher Jones for your Mercedes. Mike is the 'best'! I especially Mike Manikas has assisted me in both experiences. I highly recommend coming to Fletcher Jones for your Mercedes. Mike is the 'best'! I especially like the 'new' car orientation process. Flectcher Jones is #1 in the Nation for many reasons... the one I appreciate the most is the excellent Customer Service! More

James Sullivan is the best you have because he is very subtle when he sells and he sells his personality and builds trusts with his clients. He does not just sell the car right away. He makes the buyer subtle when he sells and he sells his personality and builds trusts with his clients. He does not just sell the car right away. He makes the buyer feel comfortable which sells himself and Fletcher Jones. I have also noticed he hires young people and molds them and trains them the right way so they become great at sales. His team also respects him like no other sales man I have seen. Also the follow up is great and the service is first class. Thank you, Stephan Kachani More

Shelly Ball was able to make my dream car come true for me. I was 100% happy with my experience. Shelly exceeded my expectations not only on the deal he was able to provide for me but the level of excellen me. I was 100% happy with my experience. Shelly exceeded my expectations not only on the deal he was able to provide for me but the level of excellence on how I was treated through my visit. More

MY SALES PERSON WAS FRANK BOCCIO. I HAVE DONE BUSINESS WITH FRANK FOR OVER 10 YEARS. HE, BY FAR IS THE MOST EXPERIENCED SALESMAN I HAVE EVER DEALT WITH. HE IS ABLE TO ANSWER ANY AND EVERY QUESTION I H WITH FRANK FOR OVER 10 YEARS. HE, BY FAR IS THE MOST EXPERIENCED SALESMAN I HAVE EVER DEALT WITH. HE IS ABLE TO ANSWER ANY AND EVERY QUESTION I HAVE ABOUT THE MERCEDES CAR WITHOUT LOOKING IT UP IN A MANUAL. HE IS EXTREMELY WELL INFORMED AND DEMONSTRATES A TRUE PASSION FOR WHAT HE DOES. HE TRULY WORKS FOR THE BEHALF OF HIS CUSTOMER AND FLETCHER JONES AND MAKES IT A VERY PLEASURE EXPERIENCE. FRANK IS THE SOLE REASON "WHY" I CHOICE FLETCHER JONES. MARK FRIEDMAN More

Love coming back to Fletcher Jones, great company to work with. Good service and great price! Sales folks are very professional. I am glad we shop at Fletcher Jones. with. Good service and great price! Sales folks are very professional. I am glad we shop at Fletcher Jones. More