Fletcher Jones Motorcars

I travelled from Santa Barbara Co to Orange Co to purchase my new vehicle. This is my forth new vehicle purchase with this dealership and I intend to keep my business with Fletcher Joses motorcars, purchase my new vehicle. This is my forth new vehicle purchase with this dealership and I intend to keep my business with Fletcher Joses motorcars, Newport Beach, CA More

After a long search for the perfect pre-owned mercedes for my husband (he wanted a very specific model year, color, mileage, etc), Mike was able to assist us in purchasing the "perfect" mercedes. for my husband (he wanted a very specific model year, color, mileage, etc), Mike was able to assist us in purchasing the "perfect" mercedes. More

Paul was a consummate professional. Extremely knowledgeable and efficient. Overall, a very pleasant experience. Christine is really terrific. Great knowledge of the cars and very very pleasan knowledgeable and efficient. Overall, a very pleasant experience. Christine is really terrific. Great knowledge of the cars and very very pleasant to work with. Really top notch! More

I had a horrible experience with Fletcher Jones of Newport Beach, CA today, Monday, Jan 2, 2012! I had problem with the heater of my 2006 SLK280 which is still under extended warranty till June 2013. Newport Beach, CA today, Monday, Jan 2, 2012! I had problem with the heater of my 2006 SLK280 which is still under extended warranty till June 2013. I called to the service department and made an appointment with Sean Nguyen and met him at 12:40 AM, he pulled out my car information and told me that my car is not under extended warranty and I have to pay out of my pocket if I wanted my car to be fixed!!! I told him that I've purchased my car from a private party couple month ago and have sent my car extended warranty info and title of my car to MBUSA and also have been confirmed my car warranty with MBUSA and they had assured me that my car extended warranty has been transferred to my name. However, he rejected to service my car under the extended warranty, I took my car and called to Foothill Ranch MB Dealer, and gave them my car Vin# and they told me that I can take my car to them and have them fix my car under the extended warranty! I called Sean back and told him that I have called to Foothill Ranch MB dealer and gave them my car Vin# and they told me that my car is under warranty, I asked him politely why he is rejecting my warranty, and he told me that Foothill Ranch MB dealer don't know what they are doing!!! (that was his exact words). I got really upset and took my car to Foothill Ranch dealer - which is about 25 miles away - and they accepted my car and gave me a loaner car till they fix my car. I called back to Fletcher Jones and talked to Service manager - Bob - and explained what has happened to me and how Sean waisted over 4 hours my time today! He got my car Vin# and checked my car warranty status and then he apologized for what has happened to me!!! I'm still upset for what happened to me- which is a clear case of discriminations and abuse - today and waste of over 4 hours of my time with no reason! I'll definitely report this to MBUSA too, I have been a loyal customer of Mercedes Benz and have never had any problems like this before. More

The Ritz Carlton of Benz Dealers. Their sales and service departments are seamless and refreshing to experience. Their prices for cars and service are a lot more competitive than South Bay Mercedes. I drive departments are seamless and refreshing to experience. Their prices for cars and service are a lot more competitive than South Bay Mercedes. I drive 30mi. out of the way to be respected and rewarded for being a customer. The level of customer service is unparalleled. More

I am a previous Mercedes owner and left the family for several years. The fact that FG has kept in touch, in a non-pushy and friendly fashion and that my current lease was up in one month, "drove" me bac several years. The fact that FG has kept in touch, in a non-pushy and friendly fashion and that my current lease was up in one month, "drove" me back to FG. I have always been exceptionally pleased with the service on all fronts. When thinking of a new vehicle lease, although Mercedes might be higher priced in some respects, it is the car, the quality and equally the representation from FG that brought back. I waivered back and forth between another SUV and going back to a sedan as my primary vehicle, after so many years, and the sedan won out. Also, the fact that "nothing" is not possible, vis a vie going into another Mercedes prior to the lease end, etc. made this deal and opportunity even more attractive. Thank for the consistency and for the opportunity to work together again. More

This was the 2nd car in 3 months from Fletcher Jones. Brandon and his team took excellent care of us! We were in and out! Brandon and his team took excellent care of us! We were in and out! More

From sales to service to the body shop I have not had a pleasant experience. I have written letters and emails to many people at Mercedes with my concerns and have never gotten a response back. I would nev pleasant experience. I have written letters and emails to many people at Mercedes with my concerns and have never gotten a response back. I would never recommend anyone buy a vehicle at Fletcher Jones or take their car there for service or to the Body Shop. I was treated poorly and was given zero customer service. I feel like Merceded was trying to get as much money out of me as they could. More

We have been customers of FJMercedes for 25 years. We looked at 3 other dealerships this year (Audi, Hyundai and House of Imports). NONE of them had the level of customer service or knowledge of invento looked at 3 other dealerships this year (Audi, Hyundai and House of Imports). NONE of them had the level of customer service or knowledge of inventory even close to FJMBZ. We were at the dealership with no intention of leaving the lot with a car, but found exactly what we wanted and purchased it on the spot. The process was easy, it didn't take all day to get what we needed done, the finance department with effortless. We continue to be loyal customers because FJMBZ is the best. More

Everyone at the dealership was very friendly and helpful. I enjoyed working with Omar and Ihab and will recommend others to this specific dealership if they are in the market for a new (or used) car. I enjoyed working with Omar and Ihab and will recommend others to this specific dealership if they are in the market for a new (or used) car. More