Fletcher Jones Motorcars

Over the past few years I've had our 1998 ML-320 serviced at Fletcher Jones and have always dealt with JP as my service advisor.<br>I drive 32,500 miles a year so I've seen more of JP than most folks. He's at Fletcher Jones and have always dealt with JP as my service advisor.<br>I drive 32,500 miles a year so I've seen more of JP than most folks. He's consistently accurate, kind and wonderful to deal with. I highly recommend asking for him when scheduling a service visit. As others have stated, this dealership works on mucho cars every day and it would be very easy to get lost in the crowd, if not for a top notch service advisor like JP. More

Now this is just for service on my mercedes with ONE service advisor, i have heard horror stories up the xxx about FJM but Ken is the best service advisor i have ever had and i certainly hope he still w service advisor, i have heard horror stories up the xxx about FJM but Ken is the best service advisor i have ever had and i certainly hope he still works there since i do not longer own a mercedes. As for sales i have never shopped there so i dont know but i was always taken care of by Ken when i needed a service. More

Fletcher Jones used to be a top rated dealership, but has really gone downhill within the last year. The Service department is completely overloaded with the volume of cars coming in, workmanship is very poo really gone downhill within the last year. The Service department is completely overloaded with the volume of cars coming in, workmanship is very poor now and my advisor was a complete idiot - never called, no communication - would not return my calls - even ordered some parts for my car and never told me why. Sales people there are smooth and sleazy - not will to work with you at all. The Sales department benefits from an affluent area in which people generally dont care what they pay. I will never buy a car here again. More