Flood Ford of East Greenwich

I purchased a "New" 2010 Ford Expedition Limited leftover in August 2011. I made the deal over the phone from Pennsylvania. I questioned how a 2010 was still around this late and asked if it Limited leftover in August 2011. I made the deal over the phone from Pennsylvania. I questioned how a 2010 was still around this late and asked if it was damaged and told "No". After I had the car a couple weeks I noticed that the drivers side passenger door closed with an odd sound. When I looked closer I noticed that the paint was different, the door was chafing the drivers door, and the interior molding dipped at the top. When I removed the molding I could see that the track that holds the molding was damaged. I checked with the local body shop and asked what he thought and he said clearly either at the factory or the deelership the vehicle was damaged and repaired. I sent an email and received no response. Then I resent it and was told "we dont sell damage vehicles as new". The manager called me and said just take it to your local dealer and have him fix it under warranty. I told him I asked if it was damaged and told No and I purchased a NEW vehicle and wanted him to make it right by exchanging the vehicle. He said he would look into it. He called later to say he could not see anything in the vehicles history. History or not its damaged, I told him. He said there was nothing he could do since I had too many miles on it. In the end they did nothing and only offered warranty to repair this damaged vehicle. I even offered later to just trade it in and they again did nothing. More

Overall one of the better experiences I’ve had buying a car. I have some history with the dealership and am happy to see them flourishing. Everything was clean, well laid out and very impressive. Flood For car. I have some history with the dealership and am happy to see them flourishing. Everything was clean, well laid out and very impressive. Flood Ford is definitely a professional company that has it figured out. I’ll be back for my first oil change before you know it. More

I recently wrote a nasty, review about this dealership and would like to express my apologies..After handling my situation badly(my fault) sales associate Mike Lancia along with gm Joe Cicchetti went out and would like to express my apologies..After handling my situation badly(my fault) sales associate Mike Lancia along with gm Joe Cicchetti went out of their way to not only get back to me (asap) but took care of my concerns and requests in a very professional and polite manner.. Mr Lancia is a very good and likeable salesman and really has the pulse of the customer allong with being a pleasure to do business with. If you are looking for a quality vehicle with outstanding customer service this is the place to go.. The dealership is also very clean and always has plenty of vehicles to choose from.. Once again I would like to deeply and sincerly apologies to the flood family and thank you for a job well done More

I accompanied my daughter who was looking for a larger vehicle. We dealt with Ken Wylie, who had sold us two vehicles beforehand. Ken is a consummate professional and really makes buying a car less of a vehicle. We dealt with Ken Wylie, who had sold us two vehicles beforehand. Ken is a consummate professional and really makes buying a car less of a hassle. Dan in finance handled his duties in a very professional manner. Flood Ford really works hard to deliver excellent customer service. More

I have bought numerous vehicles from this Dealership...my wife and I both made purchases this year and the service the friendliness and the deals can't be beat... Paul and Anne Petit wife and I both made purchases this year and the service the friendliness and the deals can't be beat... Paul and Anne Petit More

I went into the dealership just to talk numbers to see if I could afford a new car. John worked with me and was able to get the lease price down to where I was able to afford it. Much to my surprise, I dro I could afford a new car. John worked with me and was able to get the lease price down to where I was able to afford it. Much to my surprise, I drove out of there that day with a brand new car! More

We were extremely happy with the attention, respect, and We were extremely happy with the attention, respect, and overall attempt to meet our vehicle/feature requests, trade-in value, and final price for th We were extremely happy with the attention, respect, and overall attempt to meet our vehicle/feature requests, trade-in value, and final price for the 2012 Ford F150 and 2012 Ford Edge that we purchased. We will definately hold onto his business card and look for Giuseppe Moretta at Flood Ford the next time we purchase a vehicle. Thank you Giuseppe! We love our new 2012 Ford F150 and 2012 Ford Edge! More

I bought a used Focus at Flood Ford in EG,RI from a online add. The information online is not always accurate and we ran into a discrepancy which was corrected by one of the managers in my favor. The online add. The information online is not always accurate and we ran into a discrepancy which was corrected by one of the managers in my favor. They bed over backwards to help. They were willing to go down on their prices unlike Tasca was when I asked. More

Giuseppe seemed very knowledgeable about the cars and was thorough about explaining everything to me. Also, he was very pleasant to deal with and not at all a pushy salesperson. thorough about explaining everything to me. Also, he was very pleasant to deal with and not at all a pushy salesperson. More

From the moment I entered the show room to the time I drove off in my new Ford Escape, my experience in every way was great. Mike Lancia and the rest of the employees I dealt with were nothing but profes drove off in my new Ford Escape, my experience in every way was great. Mike Lancia and the rest of the employees I dealt with were nothing but professional and very helpful. There was no pressure to make decisions rather info given to think about and make sound ones when I was ready. Mike Lancia was great to work with and I will do Business with him and Flood Ford of East Greenwich again for sure. More