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Flood Ford of East Greenwich - Service Center

4.3

37 Lifetime Service Reviews

2545 South County Trail, East Greenwich, Rhode Island 02818

37 Reviews of Flood Ford of East Greenwich - Service Center

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August 21, 2018

"Professional / Compassionate"

- FusionOwner

John treated my repair as if it was a repair for his own car, and Brian worked incredibly hard to ensure a fast turn around time with exceptional work! What a great team effort! Could not be happier.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Brian Antonio
June 19, 2018

"5k Mile service"

- Jessie Lariviere

I was impressed when I purchased this car for the superior service I received from the dealership. And again I'm impressed when my car went in for its 5k mile service. The service was completed in a few hours and they went through the entire car. My car was also received a customary wash and detail, I side and out. Jay Arruda is by far the best sales manager I've dealt with. He is courteous and extremely knowledgeable whenever I have questions relating to my car. I recommend him and Ford Flood to anyone I know who is in search of a new vehicle. Thanks again for your great service!!

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Recommend Dealer
Yes
Employees Worked With
Jason Arruda
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 27, 2018 -

Flood Ford of East Greenwich responded

Jessie, we are happy we could make your experience a positive one! If there is anything else we can do to assist you, please let us know! Take care!

June 02, 2018

"Great service because of great people!"

- Ted

Never had any issues. Customer service is top notch! I go further out of my way to go to this dealer specifically and will continue to do so.

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Recommend Dealer
Yes
Employees Worked With
Jason Arruda
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 27, 2018 -

Flood Ford of East Greenwich responded

Ted, it is great to read such wonderful comments about your recent experience with us! If there is anything else we can do to assist you, please let us know! Take care!

April 10, 2018

"Professional and welcoming environment with great people"

- linda1010

From the first time I walked into the dealership I was treated with patience and it was the first car I had bought in 13 years so I had a lot to learn. The service people are great too. My saleswoman was wonderful and walked me through not only the paperwork but had to explain everything. (I mean everything g) inside the car

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Recommend Dealer
Yes
Employees Worked With
Marissa Flood
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 09, 2018

"Triumph through adversity "

- Arnie G.

Flood Ford stands out as the best, most caring place for customer service. My car was in thier shop for a very long time with an ongoing issue. Thier star service writter, Sarah A. took personal ownership of my case, ensuring I was well cared for. When it was decided the car would not be correctable, the owner's daughter put me in a better car, making me a lifelong fan of this family friendly dealership. I love this place!!!

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Recommend Dealer
Yes
Employees Worked With
Marissa Flood
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Sarah Anderson
July 22, 2017

"Don't go here for service!"

- Dsilva

Would not recommend bringing your vehicle here for service. Purchased my F-150 from Flood in E.G. About a year and a half ago, while I live in Lincoln, I tried to be loyal and continue to bring my truck here for service. While the need for repairs is not on them, I had to bring my truck twice to correct a problem with the water pump as the first time they dismissed it and told me they could not replicate the problem. Next time they replaced it. However, this did not keep me from bringing my truck here for service as this can easily be explained if the coolant leak was minor, etc. Another I have is how as others have posted, scheduling service in itself is quite a chore--call don't bother trying to schedule through their website as they will never respond and then you will eventually get through via a phone call and get an appointment for a week or two out. However, this again is not the most significant problem as I continued to bring my truck there. The last time I brought my truck was for some minor warranty work where they had it for an entire day(they say they'll call you to let you know what they find--they always say it, they never do) around 430-5pm I call as I had yet to hear anything, they tell me they're sorry but they won't finish today. Understandable but it begs the question; when would they have told me? Their service dept. closes at 6 and again, I live in Lincoln, so any call would've been appreciated. In this instance they provided me with a loaner so again, no complaints. But the final straw was yesterday, I made an appointment about a week and a half ago. They scheduled me for around 10am, it's hard for me to get down their mid-day so I dropped my truck off the night before and the service woman told me that they'd call me and let me know what was up(they never did) and she said it would most likely be done around 1(it never was). As the time approached 430pm, I decided to call myself, as again they close at 6, no answer so I leave a message. They call back within about 10 minutes and tell me sorry but we could not get your truck in today and I could reschedule. So they had my truck for an entire day for something they had originally scheduled for a couple hours(they had an idea of what the work entailed as I was quite descriptive: inspection sticker, brakes, and trouble shooting of my rear defroster not working). They did not call giving any indication they would not get my truck in so they held it for an entire day and not until I called them did they let me know; oh yeah we did nothing with it. At any point throughout the day they could've called me and let me know that they were swamped, short on staff, a unicorn stampede shut them down, anything! One problem shouldn't stop someone but obviously I've had repeated issues here. So after continued issues that I overlooked and passed off as a busy dealership who is trying to be accommodating to many customers and while trying to be a loyal customer--I can now say it wasn't worth the time and effort to stick with Flood Ford and I'd urge you all to not waste your time here.

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Recommend Dealer
No
Employees Worked With
Don't know
Jul 24, 2017 -

Flood Ford of East Greenwich responded

Hi Derek, My name is Denielle, Customer Relations Manager here at Flood Ford. We absolutely regret to hear about your dissatisfaction with our Service Department, and wish to rectify this matter. I would greatly appreciate an opportunity to further discuss this with you. Please feel free to contact me at the information provided below. Denielle Lefebvre Customer Relations Manager Flood Ford of East Greenwich (401) 558-2127 - Office (401) 368-0595 - Cell/Text dlefebvre@floodauto.com

August 16, 2016

"Horrible Service"

- Arissa

Had a recall on my car (2014 Ford Focus) set up an appointment for them to fix it, they told me to come in at 9:30 and it should only take half a day. The guy on the phone knew exactly what the problem was and explained to me what they were going to do. I called them around 4 that day to check in and they said they would call when it was done and hung up, around 6 I called again and they said it was not going to be done till the next morning, I was understanding with them. The next day I called around 10am and they said it would hopefully be done by 1pm. I asked them why it was taking so long when I was told they knew what it was. They were not getting any money from me because it was a recall and I wonder if that is why it took so long. I know other people who brought cars in to other dealerships for the same recall and it only took a couple hours. They do not communicate at Flood and I would never have my car serviced their if I had to pay. They gave me the paperwork when I picked up my car, and reading what they did both days, it looked like they did everything the day I picked it up, and all they did the day before was run a test on the car.

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Recommend Dealer
No
Employees Worked With
Service Advisor
Aug 16, 2016 -

Flood Ford of East Greenwich responded

Hi Arissa, I would greatly appreciate the opportunity to further discuss this with you, in hopes to resolve this matter. We absolutely do not want for any of our customers to be dissatisfied! Please feel free to contact me at the information provided below. Denielle Lefebvre Customer Relations Manager Flood Ford of East Greenwich (401) 558-2127 - Office (401) 368-0595 - Cell/Text dlefebvre@floodauto.com

June 14, 2016

"Service ( best friend 2001 Mustang)"

- Maureen

I dropped my Mustang off for more serious replacement and maintenance work. I continue to bring her to Flood Ford as service and advisor experience has been first class. I love the 2001 model I have and will keep her as a safe and high performance vehicle. Mike Whyte is always professional and listens to all detail. He is expert at alerting me on future repairs.Also, a sense of humor goes a long way. Maureen Philp

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Recommend Dealer
Yes
Employees Worked With
Michael Whyte
April 19, 2016

"POOR SERVICE"

- alfred lasher

I HAVE SENT THIS TO KIM JOHNSON AND I HAVE NOT RECEIVED A WORD FROM HER. IS THIS HOW YOU FOLKS AT FLOOD FORD TREAT YOUR CUSTOMERS YOU JUST DON'T ANSWER I USE TO HAVE ALL MY SERVICE DONE THERE BUT I THINK I WILL BE USING TASCA FROM HERE ON -------------------------------------------------------------------------------- From: Lasher, Alfred Sent: Friday, April 08, 2016 5:43 AM To: kjohnson3767@floodford.motosnap.com Subject: FW: Flood Ford of East Greenwich's Friendly Service Reminder -------------------------------------------------------------------------------- From: Lasher, Alfred Sent: Thursday, March 24, 2016 6:26 AM To: Kim Johnson Subject: RE: Flood Ford of East Greenwich's Friendly Service Reminder KIM I WILL NOT BE BUYING A FORD IN THE FUTURE AND I WILL GIVE THE REASON FOR THIS BACK IN EARLY OCT. I TURNED ON MY REAR DEFROSTER AND MY REAR WINDOW SHATTERED I TOOK IT BACK TO YOU GUYS FOR HELP. THIS IS NOT THE FIRST TIME IT HAS HAPPENED ON 2011 F150'S THE ONLY HELP I GOT WAS THAT YOU COULD INSTALL A NEW ONE FOR $600 .YOUR BODY SHOP TOOK PICTURES AND SENT THEM BACK TO FORD WITH NO REPLY. NOT COVERED. I HAVE TALK TO OTHER PEOPLE AND THEY ALSO FEEL THAT THIS SHOULD HAVE BEEN REPAIRED. TO THIS DATE I HAVE NOT REPAIRED THE WINDOW YET I WILL NOT PURCHASE A NEW TRUCK THAT A MFG.OR A DEALER WON'T STAND BEHIND AL LASHER

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Recommend Dealer
No
Employees Worked With
Michael Flood Jr.
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Matthew Ward
Apr 19, 2016 -

Flood Ford of East Greenwich responded

Hi Alfred, My name is Denielle. Customer Relations Manager here at Flood Ford. This is certainly an unfortunate situation. The F-150 is out of all applicable manufacturer warranties, which is why this repair is not covered. As you know, Flood Ford does not manufacturer these vehicles. Our function is to service and repair your vehicle, efficiently and effectively. If you would like, I can absolutely reach out to Ford on your behalf and request financial assistance from them. I would greatly appreciate the opportunity to further discuss this with you. Please feel free to contact me at the information provide below. Denielle Lefebvre Customer Relations Manager Flood Ford of East Greenwich (401) 558-2127 - Office (401) 368-0595 - Cell/Text dlefebvre@floodauto.com

November 21, 2015

"service"

- john

I had 2 vehicls serviced there 1, 2014 explorer came out with radio all messed up, I called and left messages to Dave service guy never called back. bough in a f350 service guy was mike ,with a skip came out with exhaust leak and a skip ,I bough it back they did nothing to fix the problem, who would bring in a vechil if it had a exhaust leak to fix a engine skip , iv en after I had offered to pay for the leak I was told had to wait 5 days ,truck that someone uses for work , no one wants to talk about the skip that is there. I had called and emailed to have the owner call me he has not

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Recommend Dealer
No
Employees Worked With
1
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