Would not recommend bringing your vehicle here for service.
Purchased my F-150 from Flood in E.G. About a year and a half ago, while I live in Lincoln, I tried to be loyal and continue to bring my truck here for service. While the need for repairs is not on them, I had to bring my truck twice to correct a problem with the water pump as the first time they dismissed it and told me they could not replicate the problem. Next time they replaced it.
However, this did not keep me from bringing my truck here for service as this can easily be explained if the coolant leak was minor, etc.
Another I have is how as others have posted, scheduling service in itself is quite a chore--call don't bother trying to schedule through their website as they will never respond and then you will eventually get through via a phone call and get an appointment for a week or two out.
However, this again is not the most significant problem as I continued to bring my truck there. The last time I brought my truck was for some minor warranty work where they had it for an entire day(they say they'll call you to let you know what they find--they always say it, they never do) around 430-5pm I call as I had yet to hear anything, they tell me they're sorry but they won't finish today.
Understandable but it begs the question; when would they have told me? Their service dept. closes at 6 and again, I live in Lincoln, so any call would've been appreciated. In this instance they provided me with a loaner so again, no complaints.
But the final straw was yesterday, I made an appointment about a week and a half ago. They scheduled me for around 10am, it's hard for me to get down their mid-day so I dropped my truck off the night before and the service woman told me that they'd call me and let me know what was up(they never did) and she said it would most likely be done around 1(it never was). As the time approached 430pm, I decided to call myself, as again they close at 6, no answer so I leave a message. They call back within about 10 minutes and tell me sorry but we could not get your truck in today and I could reschedule. So they had my truck for an entire day for something they had originally scheduled for a couple hours(they had an idea of what the work entailed as I was quite descriptive: inspection sticker, brakes, and trouble shooting of my rear defroster not working). They did not call giving any indication they would not get my truck in so they held it for an entire day and not until I called them did they let me know; oh yeah we did nothing with it.
At any point throughout the day they could've called me and let me know that they were swamped, short on staff, a unicorn stampede shut them down, anything! One problem shouldn't stop someone but obviously I've had repeated issues here.
So after continued issues that I overlooked and passed off as a busy dealership who is trying to be accommodating to many customers and while trying to be a loyal customer--I can now say it wasn't worth the time and effort to stick with Flood Ford and I'd urge you all to not waste your time here.