Flood Ford of East Greenwich - Service Center

This dealership fails to provide service, let alone good service. Made an appointment 2 months in advance. Dropped the vehicle off early, gave them a week to change a battery, and they still had not broug service. Made an appointment 2 months in advance. Dropped the vehicle off early, gave them a week to change a battery, and they still had not brought the vehicle the vehicle in to be serviced. This is the second time dealing with this service center, the first time we waited 4 months to get an in stock warranty item repaired. xxxx Poor Management stemming from the top. More

John did an outstanding job meeting my emergency service requirements. He is a true professional who genuinely cares about his customers. He is one of the main reasons I continue to be a happy Flood custome requirements. He is a true professional who genuinely cares about his customers. He is one of the main reasons I continue to be a happy Flood customer. More

First off I love the dealership as far as sales and the quick lane service. However the dealership service department is like dealing with a completely different company. I made an appointment 2 months in quick lane service. However the dealership service department is like dealing with a completely different company. I made an appointment 2 months in advance. Dropped my truck off the night before the appointment. They told me they were a little behind. I said ok. They had my truck for 3 days and never even looked at it to see the issue. Didn't even do the oil change. I picked the truck up because it was the Friday before Christmas and wasn't going to be without my truck through the holidays while they were closed. They said they would call me to reschedule. It has now been 3 weeks after the holidays and still no call. This is very frustrating and unprofessional on their part. More

Exceeded my expectations I had a problem with my new truck and they work with me to get it resolved fast! The service department employee Austin is great very helpful resolves my issues fast thanks floo truck and they work with me to get it resolved fast! The service department employee Austin is great very helpful resolves my issues fast thanks flood ford!! More

Beyond awful experience. The only thing they have going for them is, John Garcia. He is the only reason I keep giving them a chance. Management never calls you back , no one calls you to tell you hey your for them is, John Garcia. He is the only reason I keep giving them a chance. Management never calls you back , no one calls you to tell you hey your appointment you scheduled a month ago, unfortunately we don’t have a loaner or rental. They charge you for everything they can. More

John is the best service advisor, always does the best he can for you. Very knowledgeable and friendly. I wish I had him as service advisor years ago. can for you. Very knowledgeable and friendly. I wish I had him as service advisor years ago. More

I visit flood ford paulette maddison the finance lady she is very helpful when I purchased my first brand new car a year and a half ago. I now purchased my second new vehicle a year later and paulette made i is very helpful when I purchased my first brand new car a year and a half ago. I now purchased my second new vehicle a year later and paulette made it so easy doing my finances and she was helpful with all the paperwork and warranties for my new vehicle. I have sent several people to the dealership to buy cars and recommend paulette to them. Overall I have had a wonderful experience at flood ford and paulette is very polite. I plan on buying another vehicle in another year. If it wasn't for paulette being helpful and nice I probably wouldn't have bought another vehicle from the dealer. I have known ken wylie all my life and I bought my first car from him. Ken is equally polite. Both ken and paulette have made my experience here welcoming. They made me feel like I was at home. I have called her about my warranty for a flat tire and she was very helpful got me in touch with the service department. I've been to another dealer and had not such a good experience with the financial department also sales. I would rate my experience with paulette 5 stars and also with ken Wyile. More

Pleasure to work with. Polite and on his A game. Will reach out to him again when I need it. Service was fast and quick. Thanks John reach out to him again when I need it. Service was fast and quick. Thanks John More