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Flood Ford of East Greenwich - Service Center

East Greenwich, RI

4.6
50 Lifetime Reviews Review Dealership

50 Reviews of Flood Ford of East Greenwich - Service Center

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August 28, 2020

"John is the best service advisor, always does the best he..."

- vandiner

John is the best service advisor, always does the best he can for you. Very knowledgeable and friendly. I wish I had him as service advisor years ago.

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Yes
Employees Worked With
July 24, 2020

"I visit flood ford paulette maddison the finance lady she..."

- Chuckiekellie1220

I visit flood ford paulette maddison the finance lady she is very helpful when I purchased my first brand new car a year and a half ago. I now purchased my second new vehicle a year later and paulette made it so easy doing my finances and she was helpful with all the paperwork and warranties for my new vehicle. I have sent several people to the dealership to buy cars and recommend paulette to them. Overall I have had a wonderful experience at flood ford and paulette is very polite. I plan on buying another vehicle in another year. If it wasn't for paulette being helpful and nice I probably wouldn't have bought another vehicle from the dealer. I have known ken wylie all my life and I bought my first car from him. Ken is equally polite. Both ken and paulette have made my experience here welcoming. They made me feel like I was at home. I have called her about my warranty for a flat tire and she was very helpful got me in touch with the service department. I've been to another dealer and had not such a good experience with the financial department also sales. I would rate my experience with paulette 5 stars and also with ken Wyile.

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Yes
Employees Worked With
Other Employees : Paulette maddison
April 29, 2020

"Pleasure to work with. Polite and on his A game. Will..."

- Maxim Picard

Pleasure to work with. Polite and on his A game. Will reach out to him again when I need it. Service was fast and quick. Thanks John

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Yes
Employees Worked With
March 09, 2020

"Always great customer service!! Marissa and Austin were..."

- abbeylyons

Always great customer service!! Marissa and Austin were awesome as usual. They made sure I was comfortable while waiting for my car to be serviced, even the owner Mr Flood came by to say hello! I would rate them 10 stars if I could.

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Yes
Employees Worked With
Other Employees : Austin Sullivan
December 06, 2019

"Friendly staff took great care of my service needs. Only..."

- Bmt722

Friendly staff took great care of my service needs. Only performed the necessary repairs...I thought I needed brakes and they found a small part that was creating the problem. Very honest people.

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Yes
Employees Worked With
Other Employees : Amanda O'Quinn, David Cathey
December 03, 2019

"I was a jerk, they weren't"

- TB

I have to be honest, which can be hard when you are annoyed, but in any large operation it is fair to say that it is not always easy to get everything to go smoothly. It didn't and I was annoyed. But I spoke with Mr. Flood Jr. and he took responsibility for the difficulty and went out of his way to make sure it was corrected, even though I was very unpleasant to pretty much everyone.

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Yes
Employees Worked With
September 05, 2019

"Getting my car repaired when I could be in danger!"

- Ford Fusion

I was on my way home from the market and my Ford Fusion 2017 with 13,000 miles on it, purchased from Flood Ford, just shut down and the accessory mode flashed on the screen and it wouldn't start. After many tries I finally started the Fusion. This same problem has continued several times since. I called the service dept at Flood Service Dept. and was given an appointment on October 16,a month and half from the date of car failing. I called Tasca and on Monday, Sept 10 Tasca will look at my car. I am very unhappy with the service from Flood and will never recommend this dealership to anyone. Word of advise, hirer some help in your service department.

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Recommend Dealer
No
Employees Worked With
Sep 05, 2019 -

Flood Ford of East Greenwich responded

Good morning, Thank you for taking the time to share your comments. We regret to hear about your dissatisfaction. Of course I am not trying to make any excuses, but we have been exceptionally busy and have rescheduled the majority of our reservations to lighten our workload, which is why we are scheduling so far out. Obviously there are certain situations, such as this one, that require a customer to come in sooner than our actual next available appointment. Please feel free to contact me at the information provide below, and I would be happy to set something up for you to bring the Fusion in sooner. I can also arrange for a loaner vehicle if need be. Denielle Meade Customer Relations Manager Flood Ford of East Greenwich (401) 558-2127 - Office (401) 368-0595 - Cell/Text dlefebvre@floodauto.com

July 18, 2019

"Above and beyond "

- Joanie

The service at Flood ford is spectacular! Attentive and professional Marissa Flood goes out of her way satisfy every customer. I have had some issues with the focus and they always take care with a smile

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Yes
Employees Worked With
Jul 18, 2019 -

Flood Ford of East Greenwich responded

Thank you so much Joanie for the positive review! We are happy Marissa and John took great care of you!

July 11, 2019

"Doesn"t Get Any BETTER"

- reg184

I Have Been Dealing With Joe C Jr. For The Last 6 Years Both For Lease,Sale And Service Issues. He Is Just The Best. Very Professional,Courteous And Most Important To Me Very Knowledgeable Of The Ford Products. He Is the Reason I Keep Coming Back To Flood Ford. Richard E Gallo

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Yes
Employees Worked With
Jul 11, 2019 -

Flood Ford of East Greenwich responded

Thank you for your continued business here at Flood Ford Richard! We are happy Joe is a great help! Congratulations on the new car!

July 06, 2019

"Brandyn and Amanda "

- Neb1959

My salesperson Brandyn and customer service rep Amanda were EXTREMELY helpful and professional. Not satisfied with Ford as a company overall. Ford does not stand behind the quality of their vehicles.

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Yes
Employees Worked With
Brandyn Garrahy, Amanda O'Quinn
Jul 08, 2019 -

Flood Ford of East Greenwich responded

We are happy Brandyn and Amanda could help you out! Congratulations on the new vehicle!

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