To whom it may concern,
Let me start off saying I am a long time Ford customer and because of recent and previous events I am truly beginning to regret it.
Due to a business misfortune I had to get rid of my brand new outfitted 2016 Platinum Dully and was using that as my trade.
At that point it was my intention to purchase a Raptor instead but quickly learned that was not going to happen.
I priced it out with the sales manager and it came out to the same price as the vehicle I wound up with. However they would not sell it to me for that and said because it was a high demand vehicle they wanted 25K over sticker price. Well there was no way I was going to pay that.
I wound up with a 2016 F150 Platinum and now after 30K miles it has been stalling at stops, lights and in reverse, and of course displaying no codes. My vehicle has been at Ford now for the third time and for about a month.
When I originally called to make a service appointment at Flood Ford , I asked for a loaner I was hung up on. After the second time I was told They don't give loaners to out of state purchases but would see if they could help me out. They never responded... After the 3rd time calling I was told I could get a loaner... if I used my own plate and insurance, I was given a Ford fusion. Not the platinum status vehicle I was paying for but figured what the xxxx if they fix it great.
After a week I was told it was the air filter and I would be on the hook for that because it was where and tare item. After complaining a little the fee was waived.
After picking up my vehicle within 50 miles the vehicle displayed the same stalling issue I brought it their for. I quickly brought the vehicle back and this time I was given a Ford Explorer. A little better still not a 65K platinum truck.
This time I was told it was the throttle body and it should be all set. When I got home and went to back into my driveway it once again stalled. Again the vehicle went back. This time I was given a F150 xlt, not bad but still paying for a 65K truck and not driving one and its been about a month now and they still have no explanation or desire to resolve the issue, as the warranty is soon up. So what now.... I should pay for a vehicle that is still under warranty that could potentially get me killed if I pull out into traffic and it stalls. I really don't feel safe in it. Not to mention the fact that now the truck has more problems than it did when it went in. Now my rear window doesn't go down. And the automatic windshield wipers are not working correctly, speeding up and slowing down at the wrong times. I wonder if it has anything to do with the fact that when I got my truck the first time, Jean told me the mechanic had an accident in reverse and scratched the drivers side view mirror. So it was replaced. I wonder if that had anything to with the marijuana smell in the truck when I picked it up and the passenger side window not going down
In my opinion this vehicle is clearly a lemon and feel they should be doing what ever they can to rectify this issue by buying out the truck, taking it back, or something give me another at the same debt, as I have been paying on this one now for two years and have placed over 5k in accessories on it. Or sell me the xxxx vehicle I went there for for in the first place for the price it supposed to be. Something should happen hear and the only thing I get is we cant get a code so we don't know what to fix. Oh so that means there is no problem??? I don't care if it codes or not the xxxx thing stalls.... fix it... give me another, or something.
After this experience I will never purchase another Ford again, this has been the worst experience ever. To be honest, I really cant afford it, but thought it would be worth it to have a brand new truck so I would not have to deal with issues. Clearly the wrong move. Ford has steadily declined in its quality and seems they really don't care. They are a business after all, and the only thing that matters is that they sell vehicles and after that its on you.
At this point I am convinced they program bugs into the system so you have to bring it in just before the warranty is up in hopes you will trade it back for a new one.
Highly debatable and hopefully not likely, but completely feasible
I cant continue to drive there loaner around because if I use it like my own, it will be scratched or damaged by my dog in some way and I will wind up paying for two trucks.
So I now find myself picking up the vehicle.... not fixed, and after they put mile upon mile on it (300mi) with no answers or fixes, or fuel. I had top off the fuel in there vehicle. Why don't they do that for me? Now I'm left driving a vehicle that could potentially, get myself and/or others killed... or not.
I guess I am supposed to continue paying for this vehicle as if nothings wrong, in the hopes that nothing ever happens.
I informed Jean what I would do and waited to hear from someone. No one has made an attempt to rectify or acknowledge my issues. So I have taken the next step in resolving this by filing a complaint with BBB.
Social media is next
Carl T. Gilbert
Disabled Marine Vet Retired NBPD Police officer/DFD3Fire Fighter
A complaint with the BBB has been filed.