Flood Ford of East Greenwich - Service Center

Good at first and went sour quickly Waited 5.15 hours for an oil change, brake pads replaced and rotors cleaned. When I received my vehicle back I checked the engine the next morning to Waited 5.15 hours for an oil change, brake pads replaced and rotors cleaned. When I received my vehicle back I checked the engine the next morning to see that the cover to the engine was not connected and off to the side, my oil dipstick was 3 inches out of oil tube and my cover for the battery was dangling to the side. 0 star customer satisfaction. I feel that the dealership really let me down. Therefore, I will not recommend nor advise anyone to visit or shop at any of Flood Ford Dealerships. Although I will say I still like John Derobbio, it was not his fault that the dealership treated me poorly. More

Great service Really satisfied with the service here at flood,,Chris spoke to me like a good friend, I left here as a happy man! Would definitely go back in the fut Really satisfied with the service here at flood,,Chris spoke to me like a good friend, I left here as a happy man! Would definitely go back in the future More

Purchasing Great, Service Mediocre I purchased my new Ford from Flood in E.G. and had an excellent experience with Jim Smashee. There was no pressure and we agreed on a fair price. I I purchased my new Ford from Flood in E.G. and had an excellent experience with Jim Smashee. There was no pressure and we agreed on a fair price. I left extremely satisfied. The service department on the other hand is a different story. After you purchase a Ford from Flood you are entitled to a free oil change. I called the service department to schedule my appointment. I was told I didn't need an appointment (before the Quick Lane opened). I returned for my oil change and was told they were too busy and I should have made an appointment. I ended up going to Tasca in Cranston instead, and paid for an oil change that was done in 20 minutes. (strike one for Flood) Recently, I decided to give Flood another chance. I just needed and oil change and a state inspection. I made an appointment for 8:00 am, two weeks in advance. I also told them I would wait for the car. I arrived at the dealer at 7:50 am and was told it would be a couple of hours for a state inspection. I was also told I should have the tires rotated. I declined the tire rotation and took my seat. It wasn't until 9:30 am when I was told they were running behind and my car hadn't been taken in yet. Around 9:40 am I was informed that they were taking my car. Then somewhere around 9:50 am I was asked again about rotating my tires because they wearing unevenly. Now this is a 2 year old car with 18,500 miles. I have the oil changed every six months and the tires rotated once a year. I explained that the tires had been rotated in September and there was no uneven wear on them. The subject was quickly dropped. I'm sure charging me for a tire rotation had nothing to do with the tires being off the car for the inspection. Anyway, my car was done at 10:20 am. So, about 40 minutes for an inspection and oil change which is what I expected, not 2 hours and 20 minutes. What's the point of having an appointment? (strike two) More

My Mazda CX-7 was making noise from the A/C unit. My wife works in the East Greenwich area and I was concerned about driving the car to The Flood Mazda Dealership in Wakefield, RI. Dave Mooney of Flood wife works in the East Greenwich area and I was concerned about driving the car to The Flood Mazda Dealership in Wakefield, RI. Dave Mooney of Flood Ford, EG was confident that he could resolve the problem and analyzed the problem. It turns out that the Mazda CX-7 has a history of A/C compressor issues. I called Mazda Customer Service and spoke with a representative that informed me that the car had to be diagnosed by a Mazda Dealer and they would review any adjustment in the price to fix the compressor. I informed Dave Mooney of the condition of inspection by a Mazda Dealer. I asked if I could pick up the car and drive it to Flood Mazda in Wakefield. He said he would get the car ready for pick up. I informed him that I would reimburse Flood Ford for the work they performed. To my surprise, Dave Mooney realized that the problem may be a manufacturer problem and released the car to me without charges for his diagnosis of the problem. It is that kind of treatment that speaks volumnes for the Flood Dealerships. I have been a customer of Flood Mazda and Flood Ford in Narragansett for purchasing vehicles and service. I will continue to be a customer at Flood Dealerships for their customer service and new car sales. Thanks to Dave Mooney and the Service area for the help in this matter. Lou Santilli Wakefield, RI More

I own many super duty fords some of which were purchased from flood ford. I always have one which needs service. A fews years ago I began taken them to flood ford and the service was not that good. You wo from flood ford. I always have one which needs service. A fews years ago I began taken them to flood ford and the service was not that good. You would make a appointment and they would never work on them. Some times they would sit for a additional day or two before they worked on them. If you called you would get every excuse under the sun, and maybe even and attitude to go with it. These trucks are service trucks that operate seven days a week and are needed. Sometimes I don't believe they understand that these trucks are only making money when they are working. I ended up leaving flood ford and went to another dealership. Beginning January 1, 2013 I began going back to flood. I can't believe how much the service has changed. When you arrive there is a person to greet you and open the door. The staff inside is new and the attitudes are muched improved. They worked on the vehicles that day and both were returned that day. Paul in service called many times and gave updates and time frames through out the day which was much appreciated. It allowed me to plan work knowing when the trucks would be returned and could be put back in service. When we arrived to pick them up Paul explained exactly what was done it great detail. There even bring your vehicle to the door for you. Many thanks to the new flood ford service Paul M More

I spoke to Eric in service after dealing with Select car and Truck on Post Road Warwick that person was Josh. They took 203.81 for a rental I never got. I got run around with Josh. I then turned to Eric in and Truck on Post Road Warwick that person was Josh. They took 203.81 for a rental I never got. I got run around with Josh. I then turned to Eric in Service at Flood Ford. I believed he would fix this as it originated there. He went back and forth with numerous calls to Select . This went on for 21 days with many empty promises from that company, he never gave up and was at the point of writing a check to me to make me whole. This ended up not being needed as of this morning it was returned to me in my account.I want to personally thank him and I am sure he grew tired of my daily calls and my personal challenge to his customer service. He was a credit to Flood Ford. More

I went in for a metalic sound eminating from the back of my 2006 F250. I was informed that my brake pads were worn through the front and the rear were down to metal, the rotors were beyond repair in the rea my 2006 F250. I was informed that my brake pads were worn through the front and the rear were down to metal, the rotors were beyond repair in the rear due to the pads warping and scratching the rotors, and the calipers in the right rear were not functioning at all and needed replaced. All of this work totaled over 850.00 as the service rep gladly explained to me. I just had a safety inspection 1200 miles earlier and was not told that my brake pads were low and needed replacing. In fact I was told that everything was running smoothly! I promptly left and consulted a friend who said that he would help me change the pads and the rotors. I pulled the rear pads and had 25% left with no metal to metal contact. I pulled the front and had only 25% wear, 75% left on the pad. I replaced all the pads, left the rotors because they looked fine with no large gouges. After puting everything together I tested the "bad" caliper with good results. Do not trust what you are told from this service center, get another opinion if not several before you pay for service you need, not what you are forced to get! More