Flood Mazda - Service Center

Mini repair Justis and Mr. Lee delivered my car to me. They are both a wonderful representation of Flood Mazda’s values. They both are great employees! Justis and Mr. Lee delivered my car to me. They are both a wonderful representation of Flood Mazda’s values. They both are great employees! More

Basic service - new car Busy Saturday morning – staff was pleasant as always. Jason entertained the waiting room with details about Toyota design philosophy – interesting. Ne Busy Saturday morning – staff was pleasant as always. Jason entertained the waiting room with details about Toyota design philosophy – interesting. New building design looks like it will modernize the site. Happy that the car got washed – nice add. More

10000 mi oil change, rotate tires Excellent service, done quickly, and very curtious.. the free wash was a nice surprise, and sorely needed.. haha.. I will recommend Flood Mazda servic Excellent service, done quickly, and very curtious.. the free wash was a nice surprise, and sorely needed.. haha.. I will recommend Flood Mazda service to everyone More

Completely and Genuinely awesome! The service department is thorough and efficient. They answer all questions and concerns as if the service was being done on their own vehicles. I hav The service department is thorough and efficient. They answer all questions and concerns as if the service was being done on their own vehicles. I have been with Flood since 2011 and each service has rated excellence each time. More

Great service Very happy with professionalism, care of my car, explanations, the loaner I got was awesome, my car was delivered back to me clean, inspected, happy Very happy with professionalism, care of my car, explanations, the loaner I got was awesome, my car was delivered back to me clean, inspected, happy new rear brakes More

Super friendly! Outstanding customer service, everyone made you feel welcome as soon as you walked in the door. Very nice staff and was extremely satisfied with their Outstanding customer service, everyone made you feel welcome as soon as you walked in the door. Very nice staff and was extremely satisfied with their service More

Long wait time, no communication / accountability from staff Unfortunately, my experience at flood Mazda yesterday was far from awesome. I came in on Monday, 3/11, at 9 AM; an appoitnment I scheduled to repair Unfortunately, my experience at flood Mazda yesterday was far from awesome. I came in on Monday, 3/11, at 9 AM; an appoitnment I scheduled to repair my side mirror. I expected this would be a quick appointment to obtain a new piece for the back of the mirror, but after 1.5 hours I was still waiting. I touched base with Alyssa who said she would check on it for me. After another 15 minutes of waiting I was growing pretty frustrated. I went up to Alyssa who said they were still working on an estimate. An estimate?! I expected this appointment was to repair the mirror, not for an estimate. This was not conveyed to my by the staff. Waiting almost TWO HOURS for an estimate is absolutely rediculous. when i voiced my frustration, all Alyssa said was “you’re right, you’re right, you’re absolutely right”. After 5 minutes she came to retrieve me in the waiting room and stated the estimate is all set. The estimate was an unexpected $500. I asked to speak with a manager regarding my experience at flood Mazda. He was unapologetic and said he would cover the $90 cost of service. The lack of communication and extended wait time for an ESTIMATE was absolutely rediculous and unacceptable. In addition, I brought in a piece of my side mirror that was not returned to me. I will not be returning to flood Mazda service again. More

Great The staff is always polite and professional. I especially like that I can drop off my car and Fllod Mazda provides me with a ride to work The staff is always polite and professional. I especially like that I can drop off my car and Fllod Mazda provides me with a ride to work More

Best Dealership around Flood Mazda is an amazing dealership! Their service department staff are fabulous and take very good care of the needs of their customers! Thank you!! Flood Mazda is an amazing dealership! Their service department staff are fabulous and take very good care of the needs of their customers! Thank you!!! More

Great service and communication Great communication throughout the process. Justice picked up the car and returned with no hassle and Steve and his team coordinated and made the who Great communication throughout the process. Justice picked up the car and returned with no hassle and Steve and his team coordinated and made the whole thing super-easy and low stress. Thanks! More