Florence Toyota

Mike was very accommodating and went over the process before the work was started. The waiting room was comfortable and neat. The work was completed as predicted and checkout was speedy and thorough, a before the work was started. The waiting room was comfortable and neat. The work was completed as predicted and checkout was speedy and thorough, all was reviewed and explained. More

I went to Florence Toyota to see if I could get a "recall" taken care of. I did not have an appointment but they said if the needed part was in stock, they could take care of it but it would take 1 "recall" taken care of. I did not have an appointment but they said if the needed part was in stock, they could take care of it but it would take 1 1/2 - 2 hours to complete it. After finding out that they DID have the parts needed, my husband and I waited for 3 HOURS then they came to us to tell us they did not have the parts!!! After 3 hours!!! We made an appointment for the next week and I returned, was taken care of as expected. I wasn't angry at our first visit for this, just very frustrated that it took someone 3 hours to inform us that the parts were not there, after being told they were. Do better, Toyota!! More

Everyone was very courteous and friendly. Overall experience was typical for a car dealership. I interfaced with 3 departments, Sales, Parts and Service, to get the truck as I wanted it. Woul Overall experience was typical for a car dealership. I interfaced with 3 departments, Sales, Parts and Service, to get the truck as I wanted it. Would have expected someone at FT to coordinate everything but that didn't happen. Appears all departments act independently. Symptomatic of a micro managed operation. More

James was very nice explaining the services that was being done to my Highlander. He is an asset to Florence Toyota. being done to my Highlander. He is an asset to Florence Toyota. More

Justin was greati would use him again. And Toyotas are fantastic. Their finance department is great as well And Toyotas are fantastic. Their finance department is great as well More

Rodney Britt did an excellent job helping me secure my 2024 Rav 4 (15,168 miles) that I have been wanting for almost a year now! He went out of his way to make sure the vehicle I wanted made its way to Fl 2024 Rav 4 (15,168 miles) that I have been wanting for almost a year now! He went out of his way to make sure the vehicle I wanted made its way to Florence. I am looking forward to driving it and enjoying it for many years to come. I also feel confident knowing if I have any problems, I can count on Florence Toyota's Better Value Guarantee! Contact Rodney Britt at Florence Toyota if you are in the market for a vehicle. More

My drive in tire scan differed greatly from the technicians hands on check. Seems like they wanted me just to spend some money. Just like most auto service centers. technicians hands on check. Seems like they wanted me just to spend some money. Just like most auto service centers. More

We were greeted by several sales associates when we arrived. We asked for Zachary Hughes because we dealt with him a couple months ago when we bought a used car for our granddaughter. He worked very ha arrived. We asked for Zachary Hughes because we dealt with him a couple months ago when we bought a used car for our granddaughter. He worked very hard to get the car to the amount we would spend on the used car. Zachary was available to assist us again. We are very pleased with Zackery and will recommend him and Toyota to anyone we hear of that is looking for a vehicle. He was so kind and patient. More

It was great 5 years ago. The past year it has been getting worse. Today i got charged more than what I was initially quoted for service off of a promo, got charged an added f The past year it has been getting worse. Today i got charged more than what I was initially quoted for service off of a promo, got charged an added fee on my debit card that should only apply to credit cards, which is ilegal. Car was not left in the serviced vehicle location but parked at the end of the lot (could not find) and the seat was not returned to its place, they left it as if it was for a child driver. No full point inspection as usual, no conversations about needed service (i currently need breaks 6yrs overdue) it was a very poor sales experience. More

Jessica - my service advisor did a great job explaining the process and my options for service and products. She kept me up to date as I waited on-site for work completion - which was timely. The techn the process and my options for service and products. She kept me up to date as I waited on-site for work completion - which was timely. The technicians that did the work did an excellent job. I was very pleased with the work done and the friendly/professional approach by all involved. Thank you! More