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Florence Toyota
Florence, SC
425 Reviews
At Florence Toyota, our top priority is providing drivers with an exceptional customer service experience. We’re passionate about serving the Florence, Myrtle Beach, and Sumter communities by presenting them with a top-notch sales and service experience.
On this page, you’ll learn about the different ways that our dealership sets itself apart. Read on to learn how we can make your car-buying experience a memory you’ll always cherish!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 425 reviews
April 08, 2026
I purchased a 2021 Toyota Tundra Trail Edition from Florence Toyota on March 27, 2026, and discovered significant undisclosed defects once the vehicle was in my possession. Mechanical Liability: The Florence Toyota on March 27, 2026, and discovered significant undisclosed defects once the vehicle was in my possession. Mechanical Liability: The vehicle was sold as a 4x4 but delivered with a mismatched tire brand/tread on the front axle, creating a drivetrain safety risk. Substandard Repairs: I discovered a front exterior body panel was "rigged" with industrial adhesive/glue rather than factory hardware. This "shortcut" repair was not disclosed and has already failed. Safety Tech Failure: The SOS/Safety Connect system is non-functional and locked to a previous account, which the dealership has failed to address or reset. Lack of Response: Despite providing a $1,539.35 professional estimate from a certified collision center to rectify these issues on April 2nd, the Used Car Manager (Travis Fox) and GSM (Adam Domermuth) have ceased all communication. Formal Investigations: I have officially filed a complaint with the North Carolina DOJ (File #2026-172047) for Unfair and Deceptive Trade Practices. I also have an open case with Toyota Brand Engagement (#260408001360) and the BBB. I am appalled by the lack of transparency and the "duct tape" approach to reconditioning at this dealership. I am seeking a check for the $1,539.35 repair amount to settle this matter. More
by Christian C
Employees Worked With
Shay Bernstein
April 08, 2026
Let me start off busting in the dealership itself. I rate as good. However, the Service department/parts department was very disappointing. My skid plate on my 2026 tundra came off after a service wit I rate as good. However, the Service department/parts department was very disappointing. My skid plate on my 2026 tundra came off after a service with you guys. It took almost 3 months for the item to come in. After numerous follow ups, no one ever contacted me about the status of the item finally, after I made one last call the item was installed today I would recommend to put in place a system to track parts, waiting for customers men in contact a customer to schedule an appointment to have the items installed. thank you in advance for your attention to this important matter. James Whitfield . More
by whit8854
March 23, 2026
I worked with Rodney Britt. His 40+ years experience was evident. No surprises just business like and friendly. I purchased a 2024 Sequoia. Nice vehicle. His 40+ years experience was evident. No surprises just business like and friendly. I purchased a 2024 Sequoia. Nice vehicle. More
by tconley
Employees Worked With
Rodney Britt
March 03, 2026
This is the third car we've purchased at Florence Toyota and Terrell Small has been our salesperson for each one. We appreciate his professionalism and the way he helps us find what we need and want in a ca and Terrell Small has been our salesperson for each one. We appreciate his professionalism and the way he helps us find what we need and want in a car. More
by jeanblackie
Employees Worked With
February 12, 2026
James Young was awesome to work with. He was very personable, polite & to the point with his service suggestions as well as with the issues for which I brought my RAV4 in. They took care He was very personable, polite & to the point with his service suggestions as well as with the issues for which I brought my RAV4 in. They took care of my recall issue, oil change & tire rotation (a special running at the time) & an engine issue. Several other suggestions were made to do at a later time. He was just so nice & personable, answered all of my questions & made me feel comfortable in a usually uncomfortable situation....especially being a female in the "service world." Highly recommen this dealership & this service advisor. More
by S&S
January 29, 2026
I found a 2024 Tacoma online at Florence Toyota set up a test drive for a Saturday morning. They were ready to go when I got there. We worked out a deal and I purchased the vehicle that same day. The ent test drive for a Saturday morning. They were ready to go when I got there. We worked out a deal and I purchased the vehicle that same day. The entire process was super easy in and out in about 2 hours. My salesman Milo was outstanding. More
by Steve
January 27, 2026
Mike was very accommodating and went over the process before the work was started. The waiting room was comfortable and neat. The work was completed as predicted and checkout was speedy and thorough, a before the work was started. The waiting room was comfortable and neat. The work was completed as predicted and checkout was speedy and thorough, all was reviewed and explained. More
by hamlin2628
January 24, 2026
I went to Florence Toyota to see if I could get a "recall" taken care of. I did not have an appointment but they said if the needed part was in stock, they could take care of it but it would take 1 "recall" taken care of. I did not have an appointment but they said if the needed part was in stock, they could take care of it but it would take 1 1/2 - 2 hours to complete it. After finding out that they DID have the parts needed, my husband and I waited for 3 HOURS then they came to us to tell us they did not have the parts!!! After 3 hours!!! We made an appointment for the next week and I returned, was taken care of as expected. I wasn't angry at our first visit for this, just very frustrated that it took someone 3 hours to inform us that the parts were not there, after being told they were. Do better, Toyota!! More
by norrisrudy
Employees Worked With
Other Employees :
I have no idea what their names were! They told me but I can't remember.
January 19, 2026
Everyone was very courteous and friendly. Overall experience was typical for a car dealership. I interfaced with 3 departments, Sales, Parts and Service, to get the truck as I wanted it. Woul Overall experience was typical for a car dealership. I interfaced with 3 departments, Sales, Parts and Service, to get the truck as I wanted it. Would have expected someone at FT to coordinate everything but that didn't happen. Appears all departments act independently. Symptomatic of a micro managed operation. More
by rlynch
Employees Worked With
Mike Wilson was good to work with
