Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Florence Toyota
Florence, SC
348 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 348 reviews
February 12, 2024
I would not recommend this dealership to any one for any reason, I purchased a extended warranty, The car has been paid in full the bank got all their money. I have a letter stating that the car has been pa reason, I purchased a extended warranty, The car has been paid in full the bank got all their money. I have a letter stating that the car has been paid in full. I purchased an extended warranty the warranty was canceled a check or 1855.22 dollars was sent to your dealership over a month ago and all I get from management finance and the business office manager if excuses oh and I did get a copy of a check with no signature on it that was supposedly sent to the bank that financed the car, but Florence Toyota will not or Is refusing to give me any type of proof that the check was actually sent. The last conversation I had with Florence Toyota was around February the 6th or 7th of February I spoke to the manager or what she said she was the manager in the business office and I spoke to someone else that claim to be a manager and I was told again what they have to do. It was the law that they had to send the check back to the bank that financed the car, and then the bank would send me back my . Again my Question yes I don’t understand that per the business office manager response. The check has not been cashed yet, my response was why can’t you stop payment on the check and give me my money the response that I got again from the business manager was that if payment was stopped on the check, some type of process would have to be restarted and then she stated it would be that much longer before they could issue my refund, Again, I do not understand this Issue at hand, it seems that someone is being completely dishonest to a customer that purchased a vehicle from the dealership. My response yes I am completely confused on this issue. She told me that it was the law that they had to return The warranty money back to the bank because it was included in the financing of the car, my response again is the car has been paid in full. There is no balance owed on the car. I have a letter from the bank stating this. I have talked to several attorneys, and they are unaware of any such law , this leaves me with the opinion that this is a dishonest dealership, and I do not understand why my money cannot be returned to me! Toyota got their money, BMO Bank got their money, this was all in full warranty was canceled, and a refund was issued, but for some reason I cannot get my money back, I would greatly appreciate your assistance on this matter, it seems unfair that a dealership of this size would pull such a Stunt that makes them look extremely dishonest More
by dturbotaylor
Employees Worked With
Patel in finance dept
Helpful February 02, 2024
Rodney Britt was very helpful and very in formative about the vehicles and there capabilities available. I would recommend him to anyone in the market for a car. Thank you Rodney!!!!!!!!!!!!!! the vehicles and there capabilities available. I would recommend him to anyone in the market for a car. Thank you Rodney!!!!!!!!!!!!!! More
by franksnow2023
Employees Worked With
Rodney Britt,
December 25, 2023
I do not like the new setup. My first visit took 2 hours for fluid check and tire rotation, but this last visit took less than an hour to change oil and tire rotation. My first visit took 2 hours for fluid check and tire rotation, but this last visit took less than an hour to change oil and tire rotation. More
by cpowell419
Employees Worked With
Ray, Service Department, Jimmy Conigliaro
December 22, 2023
Marty gave us great customer service as our sales rep. He made sure that he found the exact car that we wanted and had it shipped to Florence Toyota. He made sure that he found the exact car that we wanted and had it shipped to Florence Toyota. More
by judean29506
Employees Worked With
Marty Osborne
December 22, 2023
We wouldn't hesitate to drive 1. 5 hours away from home again in order to purchase another vehicle from this dealership. Ms. Frankie in sales was fun to work with, knowledgeable about 5 hours away from home again in order to purchase another vehicle from this dealership. Ms. Frankie in sales was fun to work with, knowledgeable about the product, and attentive to our needs. Other team members, to include Mr. Murphy & Ms. Elizabeth were patient and friendly. We would 100% recommend this team for anyone purchasing a vehicle. More
by OL
Employees Worked With
Mr. Murphy and Ms. Elizabeth, Frankie (Shaw) Parson
December 06, 2023
Jerome did a fantastic job. I was told the process could take 1 1/2 to 2 hours, and I was done in less than an hour. I have dealt with Jerome twice since I bought my Venza in Ap I was told the process could take 1 1/2 to 2 hours, and I was done in less than an hour. I have dealt with Jerome twice since I bought my Venza in April 2923, and both times he has been professional and pleasant with which to deal. More
by Drabon54
Employees Worked With
Jerome in Service, Service Department
