Florence Toyota

We were greeted by several sales associates when we arrived. We asked for Zachary Hughes because we dealt with him a couple months ago when we bought a used car for our granddaughter. He worked very ha arrived. We asked for Zachary Hughes because we dealt with him a couple months ago when we bought a used car for our granddaughter. He worked very hard to get the car to the amount we would spend on the used car. Zachary was available to assist us again. We are very pleased with Zackery and will recommend him and Toyota to anyone we hear of that is looking for a vehicle. He was so kind and patient. More

It was great 5 years ago. The past year it has been getting worse. Today i got charged more than what I was initially quoted for service off of a promo, got charged an added f The past year it has been getting worse. Today i got charged more than what I was initially quoted for service off of a promo, got charged an added fee on my debit card that should only apply to credit cards, which is ilegal. Car was not left in the serviced vehicle location but parked at the end of the lot (could not find) and the seat was not returned to its place, they left it as if it was for a child driver. No full point inspection as usual, no conversations about needed service (i currently need breaks 6yrs overdue) it was a very poor sales experience. More

Jessica - my service advisor did a great job explaining the process and my options for service and products. She kept me up to date as I waited on-site for work completion - which was timely. The techn the process and my options for service and products. She kept me up to date as I waited on-site for work completion - which was timely. The technicians that did the work did an excellent job. I was very pleased with the work done and the friendly/professional approach by all involved. Thank you! More

Service agent informed me they were going to write my card number down for payment. Absolutely will not be back, I now question the integrity of this company as a whole. card number down for payment. Absolutely will not be back, I now question the integrity of this company as a whole. More

My auto was in for work and was attended to from 10:42 am until 11:36 am for a total of 54 minutes. In this time they performed a multipoint inspection (more than 30 items)(free service)-removed and replaced until 11:36 am for a total of 54 minutes. In this time they performed a multipoint inspection (more than 30 items)(free service)-removed and replaced windshield wipers. They also performed safety recall notice due to fire hazard. I was notified that work started at 10:42 am and finished at 11:36 am with being billed at 1:44 pm. Charged 19.99 per wiper and 14.97 to install. Charged 12.59 for shop supplies. My big issue is that they charged 179.95 to program 4 new tpms sensors in the ecm in which I supplied them with the 7 numbers or letters per tire (28 total).Invoice was for $250.69 which I thought was a bit excessive. They did not install the sensors as I had them replaced at Sam's Club along with new tires.Sam's had said they could get these going but later found out they could not. More

Isiah was nice to work with no hassle buying would recommend dealing with them to others. recommend dealing with them to others. More

I found our new 4Runner on CarGurus. I called and was put in touch with Rebecca. She was absolutely a wonderful sales person. She was honest and very supportive. She sent photos and vide I called and was put in touch with Rebecca. She was absolutely a wonderful sales person. She was honest and very supportive. She sent photos and videos of our 4Runner and ensured that I saw every nook and cranny prior to making a deposit. After agreeing to the bottom line and making the deposit she sent a photo of the mileage and assured me that no one would touch it. She kept her word. A few days latter my wife and I drove 3hrs to purchase it. The transaction went smoothly. No extra fees or bogus sales tactics to up the price. I highly recommend Rebecca and the Florence Toyota Team! More

Sales team - EXCELLENT -but- After-Sales ABSOLUTELY dismal - 1. Didn't pay off my trade-in causing my credit rating (WAS over 800) to drop by 125 points 2. Didn't get my new vehicle registered unt dismal - 1. Didn't pay off my trade-in causing my credit rating (WAS over 800) to drop by 125 points 2. Didn't get my new vehicle registered until WELL after the temporary registration ran out - and ONLY after multiple calls to the dealership. 3. I incurred hundreds of dollars in additional insurance costs because I couldn't cancel insurance on trade-in until registration transferred. 4. REFUSED to consider compensating me in ANY way for costs incurred due to their TOTAL IMCOMPETENCE... More

My wife and I purchased a new Toyota Sienna. We are extremely happy with our purchase. Also, our salesman Ron Maxwell did an excellent job in showing us all the details of our new vehicle. He to We are extremely happy with our purchase. Also, our salesman Ron Maxwell did an excellent job in showing us all the details of our new vehicle. He took his time and answered all of our questions. I would highly recommend buying from Florence Toyota. More

This was my first purchase and they’ve made it easy, enjoyable and an unforgettable experience! Thank you to Tiffany Flomo and staff for making for sure I was satisfied with my purchase! I definitely re enjoyable and an unforgettable experience! Thank you to Tiffany Flomo and staff for making for sure I was satisfied with my purchase! I definitely recommend her And Florence Toyota if you are looking for a car. More