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Florida Fine Cars Miami
Miami, FL
3,710 Reviews
Florida Fine Cars of Miami, Hollywood and West Palm Beach has positioned itself as the number one provider of luxury cars at an affordable cost to benefit all of our customers with the ultimate goal of making your buying experience a non-stress event. Founded in 1993, We understand that quality in products and customer service are the keys to good business. We are a much larger company today than we were then. With this increased size comes the challenge of keeping a close and informal relationship with our customers. This "small company" behavior still characterizes Florida Fine Cars and is one we will continue to cultivate. Following the best practices in business, we deliver prompt, courteous, and reliable service. Our founders and presidents are recognized as thought leaders in customer service and delivering quality, luxury products in the industry.
Our mission:
To provide an exceptional client purchase and ownership experience.
Our customer service promise:
At Florida Fine Cars we provide a FAIR, RESPECTFUL, and EFFICIENT service to all of our customers every time, all of the time!
How well are we doing with this mission and promise? Our client loyalty and business growth tells the story. We have gone from 10 loyal staff members to over 200! Our company continues to grow every year and we have over a 90 percent customer retention rate. We are not just another dealer! Florida Fine Cars is committed to becoming your choice of vehicle consultant by continuously adding value to the way you choose your personal transportation. You are welcome to visit us at any of our three locations or just click on our inventory page to see some of our pre-owned and off lease vehicles.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 8:00 PM
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Showing 3,710 reviews
September 16, 2015
First time USED car purchase I would like to write that this was my first used car purchase experience. I must say it was pretty good. I had the pleasure to work with Aimee Mill I would like to write that this was my first used car purchase experience. I must say it was pretty good. I had the pleasure to work with Aimee Miller and she was very helpful, knowledgeable, patient and most of all professional. I had to bring in my car for service and she actually went far and beyond by making sure she was present to greet me. While I understand that it cannot be done every single time, it was nice to be acknowledged. I also had the pleasure of dealing with Jose Zamora. He was my finance rep and was also very patient. He answered all my questions with courteous manner and concise answers. He was also very professional and amicable. Thank you for making this purchase easy and comfortable. Hope to deal with them soon again! More
by clear216
Employees Worked With
Aimee Miller and Jose Zamora
Helpful September 14, 2015
Excellent Service and Solution based treatment I have been very impressed with the level of professionalism and customer service at this dealership. From the finance manager that worked my deal so I have been very impressed with the level of professionalism and customer service at this dealership. From the finance manager that worked my deal so that I would get the best deal considering my poor credit score to a manager that went above and beyond to resolve any glitches in the process, I have found an excellent level of service and have left knowing that I will return to purchase my next vehicle at this dealership. Even weeks after I purchased my car, the service manger made sure that any minor issue I had with the car, were addressed like the key not working properly. I highly recommend this dealership!!!! More
by Rachel
Employees Worked With
Rolando Patino, Service Advisor and Rafael, Manager
September 10, 2015
Excellent service Wally is the best!!! Thanks for your service and guidance. Friendly and kind person. Look for Florida Fine Cars (Wally Franco) if you need a car Wally is the best!!! Thanks for your service and guidance. Friendly and kind person. Look for Florida Fine Cars (Wally Franco) if you need a car More
by Pupegui
Employees Worked With
Wally Franco
September 07, 2015
Great auto dealer Wally was a great salesman, helped me a lot with the cars I was interested, and also helped me a lot with the purchase process.. I'd definitely recomm Wally was a great salesman, helped me a lot with the cars I was interested, and also helped me a lot with the purchase process.. I'd definitely recommend this dealer and Wally as a salesman More
by Pedro.v
Employees Worked With
Wally Franco
September 01, 2015
wonderful experience. Wonderful staff. Everyone was so helpful. They will make sure you are 100% satisfied. They go above and beyond for you and make you feel like family. Wonderful staff. Everyone was so helpful. They will make sure you are 100% satisfied. They go above and beyond for you and make you feel like family. Will definitely refer people here. More
by Suzette
Employees Worked With
Jeremy Bonilla
August 31, 2015
Awesome!!!! We are treated like family at Florida Fine Cars. Wally Franco is our sales person and he makes our experience easy and enjoyable. Wally is personable We are treated like family at Florida Fine Cars. Wally Franco is our sales person and he makes our experience easy and enjoyable. Wally is personable, honest, knowledgeable, and highly efficient. I highly recommend him and Florida Fine Cars. Once you experience Buying a car from Florida Fine Cars you will always return. Thanks once again Wally and John. More
by Frances
Employees Worked With
Wally Franco, John Clark.
August 29, 2015
Great car and good overall dealer experience Greg Brown was my salesman and he was awesome. He even came in on his day off to help me buy the car. Torrey, his manager, was very professional and p Greg Brown was my salesman and he was awesome. He even came in on his day off to help me buy the car. Torrey, his manager, was very professional and pleasant to deal with. I will certainly be back in the future. More
by Iaw2000
Employees Worked With
Greg Brown, Torrey
August 28, 2015
Excellent Service!!! Happy Customer Our salesman, Fabian Elmes, was of tremendous help in showing us all the details of the car, making us feel comfortable, and making the paperwork so m Our salesman, Fabian Elmes, was of tremendous help in showing us all the details of the car, making us feel comfortable, and making the paperwork so much easier than I had anticipated it would be! I will certainly recommend Fabian Elmes and your dealership to my friends and family, and look forward to bringing our car to your service department when needed.Sincerely, he was very helpful, friendly, & professional. He really made the car buying experience comfortable for us and that was ultimately the reason why we wanted to go back to Florida Fine Cars in Miami FL. to actually buy the car. Excellent service !!!! . Thank you for such an exciting and positive experience! Martin and Magaly More
by Maggie P.R
Employees Worked With
Elmes, Fabian
August 22, 2015
Fantastic Sales Department This dealership was able to put me into the car I wanted for the lowest price and monthly payment out of any other dealer I visited. The staff was fri This dealership was able to put me into the car I wanted for the lowest price and monthly payment out of any other dealer I visited. The staff was friendly and helpful throughout my entire experience. More
by sebad101
Employees Worked With
Jeff
August 21, 2015
great experience We had a great experience purchasing our car. Greg Brown was really helpfull and expedited the process. We were aproved within the hour. We will recom We had a great experience purchasing our car. Greg Brown was really helpfull and expedited the process. We were aproved within the hour. We will recommend this dealer to our friends. More
by fedegodoy
Employees Worked With
Greg Brown
