Flow Volkswagen of Asheville

Harmony motors review They listened very carefully to what we needed and they were able to arrange a better deal than we were hoping for. They also bought us peanuts. They listened very carefully to what we needed and they were able to arrange a better deal than we were hoping for. They also bought us peanuts. More

Thanks Camelot! We came with our daughter to test drive an Audi. Camelot was very helpful and informative . He could not have been more helpful..... We purchased the We came with our daughter to test drive an Audi. Camelot was very helpful and informative . He could not have been more helpful..... We purchased the car that day! Got a great car for a great price! Thank you Camelot and Harmony Motors! More

Poor experience with Service I gave 3 stars only because the guys at the desk in service (service advisors? Philip, etc., are very nice) I've had to take my new, 2017, Volkswagen I gave 3 stars only because the guys at the desk in service (service advisors? Philip, etc., are very nice) I've had to take my new, 2017, Volkswagen Golf Sportwagen in for service multiple times for seemingly, to me, related reasons and each time I got the car home, something else was wrong. The service manager, David Smith, when I asked to speak with him, was rude and defensive - didn't introduce himself, didn't shake my hand, didn't offer me a seat and seemed to get annoyed when I got frustrated that an email I'd sent 3 weeks previously had been ignored (he said it went into his email trash - when forwarded to him from his employee??). Here's the email I sent: "Thank you for the email follow-up to the recent service. I've delayed my response hoping that I would have better feedback with a bit of time between the service and now (I picked the car up on Tuesday, August 1). The reason for this most recent service is that the 2017 sportswagen I bought at the end of December had a pretty serious leak from the sunroof in May. I took the car in for that service and explained that the headliner had been soaked from the windshield to behind the front seats (where the seat belts are affixed to the frame of the car). After the leak was fixed, I started immediately noticing a very unpleasant smell in the car (when I picked it up) and scheduled a second service to address that. Since the smell was attributed to the leak, it would have been preferable if the whole problem had been addressed during the first service appointment. With the most recent service, it was never explained to me what was going to be done to rectify the smell. Apparently the car was fumed to kill any mold that was growing from the leak and causing the smell. Well, the fuming replaced one smell with another. I cannot get the smell of the fuming out of my car. I was told by the service advisor, Phillip, that I would need to air it out which I've done for over a week - that's it - no cleaning would be needed. The whole interior of the car was covered in sticky residue so much so that the defrost lines in the back windshield were more than double their normal size where the fumes had collected on them. Wiping every surface in the car to try to remove the residue resulted in a lot of black covered cloths - so the car did need to be cleaned to remove the residue. Why wasn't that part of the service? The fuming smell is also emanating from the vents so I'm assuming it settled in the filters and even though I vacuumed the car, the carpets/mats still do smell strongly. It's not a pleasant smell, at all. I'm now also having a new issue after picking up the car - the start button is not reacting as it did prior to the service. I have to really push hard on the button to get the car to start or turn off and sometimes I'm required to do this multiple times before the car reacts. Not sure if this is because the fumes settled into the start button and are making it sticky or if this is another, unrelated issue but it is definitely not something that was occurring before the service. I'm looking forward to hearing from you regarding this." Not a bad or confrontational email, IMO - just one that I think clearly explained how I was feeling after recent service appointments. I still haven't received answers to my questions except for David saying that the fuming didn't cause the residue in my car or the start button issue - he didn't know what caused it as he didn't drive my car. No apology, just basically a "it was not us" type of response which makes me, as the customer, think that he's blaming me. Customer Service classes would benefit him. I brought my car home today, 08/24/2017, from the most recent visit to get the start button fixed (so far, so good) and there's a chip in the hood that wasn't there when I left the car. :( I've been a Volkswagen owner for years and never have I experienced this type of poor customer service from a manager and cascading service issues with a brand new car. Thank goodness the car is under warranty. More

Best VW I've been to I was running late for my appointment and they said as long as it was under 30 min. it was ok. That was a huge relief. When I got there, the process w I was running late for my appointment and they said as long as it was under 30 min. it was ok. That was a huge relief. When I got there, the process went so quickly (under an hour). Later, they went over the receipt and told me what I could honestly put off a little longer (since money is an issue for me). I really appreciate the car wash and coupons sent in the mail. Thank you:) More

Camelot Melissa's was great to work with Camelot was very informative and made the deal easy. I highly recommend him to everyone. He was very knowledgeable during test drive. Love my new Camelot was very informative and made the deal easy. I highly recommend him to everyone. He was very knowledgeable during test drive. Love my new VW Alltrack! More

Excellent Personnel We were pleased with Andrew's attentiveness throughout the process of leasing our car. We came in with several models we wanted to consider, and he al We were pleased with Andrew's attentiveness throughout the process of leasing our car. We came in with several models we wanted to consider, and he allowed us to assess and think through our choices, including price points. More