Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Flow Volkswagen of Asheville
Asheville, NC
377 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
377 Reviews of Flow Volkswagen of Asheville
May 17, 2017
No pressure, no bull This is the 3rd car we have bought from here, specifically from Brent. He is not your typical pushy, high pressure salesman. He is enthusiastic, well This is the 3rd car we have bought from here, specifically from Brent. He is not your typical pushy, high pressure salesman. He is enthusiastic, well informed and takes the time to educate you on the car and your options. He is one of the most genuine people you will ever meet and our return to VW Asheville is heavily tied to the relationship that Brent has fostered with us. James was also a great professional, he even double checked a few avenues, like VW points, for additional saving after Brent had worked with us on the original deal. kudos to both guys! We are so happy with our Golf Wagon. More
by NLC-White
Verified CustomerEmployees Worked With
James Lordman, Brent Curvin
May 17, 2017
Friendly service, no pressure. I've used Harmony Motors for maintenance and service in the past, and I'm happy to add purchasing a car to that experience. As always, I had friendly I've used Harmony Motors for maintenance and service in the past, and I'm happy to add purchasing a car to that experience. As always, I had friendly help and no pressure. More
by LKFURST
Employees Worked With
James Lordman, Camelot Melissas
May 17, 2017
Our second great buying experience We chose to get another TDI since they're such great vehicles for somebody who drives 32K miles per year. Service dept mentioned their availability. T We chose to get another TDI since they're such great vehicles for somebody who drives 32K miles per year. Service dept mentioned their availability. They called us when they were available, answered all the questions about the new 165K mile warranty, gave us a great deal and excellent customer service. We now own two 2015 TDIs. More
by FWARTMAN
Employees Worked With
James Lordman, Brent Curvin
May 17, 2017
Friendly, low pressure Freddy was very helpful, knowledgeable and genuine. We got the requisite amount of pressure via phone and text, but not so much that it felt abrasive. Freddy was very helpful, knowledgeable and genuine. We got the requisite amount of pressure via phone and text, but not so much that it felt abrasive. He was able to answer our questions on the test drive and had a good working knowledge of the car. The purchase was relaxed and uneventful. Overall a very good experience. The jury is still out on the quality of the car and our dealings with the service department. More
by SCOTTHUEBNER
Employees Worked With
James Lordman, Freddy Snedden
May 11, 2017
Gets worse every time. I'm done I take my car in for it's routine annual state inspection and am not passed because my tint is now too dark. I say now because just one year ago I ha I take my car in for it's routine annual state inspection and am not passed because my tint is now too dark. I say now because just one year ago I had my car inspected here, and passed with flying colors. I asked everyone I could find how it is possible that my car, with the same tint it's had for four years, now all of a sudden is TWICE as dark as legally acceptable. No one seems to know. So did they just not care last year and this year someone decided to screw me? So that's the original issue. The main issue however is the person I was told was the service manager. This individual was the rudest person I have ever had the displeasure of dealing with in any customer service situation, EVER. First he attempted to tell me not to speak with my voice raised, then when I continued he out right threatened me, as though he wanted to fight me. ARE YOU KIDDING ME???? What kind of neanderthals do you hire over there? I will spread the word far and wide amongst my numerous VW enthusiast friends that this is the very last dealership anyone would ever want to visit. Don't make the same mistake I did, this place is garbage. More
by DCEGELIS
Employees Worked With
Someone else. I don't know his name.
May 11, 2017
Wonderful experience!! I went to turn in my 2014 Passat TDI, and left with a new 2017 Passat SEL coming to the dealership within the next 4 days. It is just the car I wanted I went to turn in my 2014 Passat TDI, and left with a new 2017 Passat SEL coming to the dealership within the next 4 days. It is just the car I wanted with the extras that I love!! SO HAPPY, especially with the salesman and finance manager!! Love, Love, Love my new Passat!! More
by LGCNEAL
Employees Worked With
Joel Smith, Camelot Melissas
May 11, 2017
Excellent and friendly service :) I have now purchased 2 vehicles from Harmony Motors and have always had a wonderful service experiences there. Everyone has been kind and helpful whet I have now purchased 2 vehicles from Harmony Motors and have always had a wonderful service experiences there. Everyone has been kind and helpful whether in the service or sales department. I have nothing but good things to say about Harmony Motors :) More
by SCHODY
Employees Worked With
Joe , James Lordman
May 11, 2017
Great service from Express Lane Kyle Conwell was knowledgeable & efficient with my latest visit to the express lane service. He was also very helpful in sharing his personal experien Kyle Conwell was knowledgeable & efficient with my latest visit to the express lane service. He was also very helpful in sharing his personal experience with a family car in the VW TDI buyback. Thanks, Kyle More
by KATTCHRIS
Employees Worked With
Kyle Conwell
May 07, 2017
Service department gave my wife the runaround When she took her flat into be fixed they said there is a special key needed to remove tire(?). The key was not in the car. We leased it new. Trie When she took her flat into be fixed they said there is a special key needed to remove tire(?). The key was not in the car. We leased it new. Tried to sell her new key. Said they would replace identical tire for $225... I bought the same tire for $130 all inclusive and had it put on somewhere else. More
by RMARI61
Employees Worked With
Have no idea who attempted to help her.
May 04, 2017
Very friendly and my salesman Camelot was extremely helpful. Would recommend anyone to the dealership and to ask for Camelot. Very helpful, went over everything with the car. Detail was great. And kept me update Would recommend anyone to the dealership and to ask for Camelot. Very helpful, went over everything with the car. Detail was great. And kept me updated on the status of the car. More
by RPWTHOMAS
Employees Worked With
Joel Smith, Camelot Melissas
