Flow Volkswagen of Asheville

Excellent Customer Service I was very pleased with the service I received during my purchase of a used 2013 Chevrolet Equinox. Brent Curvin was my sales person and followed us I was very pleased with the service I received during my purchase of a used 2013 Chevrolet Equinox. Brent Curvin was my sales person and followed us through the process with friendliness, knowledge, and caring attitude. With followup services that were needed, Brent worked hard to make sure appointments were arranged and time well spent. Brent was awesome and I appreciate his personal attitude and wonderful help. I never met either of the management representatives so I cannot comment on his help. Although we finalized the deal late in the evening, I was not impressed with our finance representative. He was very matter of fact and almost offended that I was asking questions. More

Crooks!! The service department quoted me $91 for an alignment (fair price) and $126 for a brake fluid flush (also fair). They called and said I needed a new r The service department quoted me $91 for an alignment (fair price) and $126 for a brake fluid flush (also fair). They called and said I needed a new reservoir because something was clogging it. I thought no big deal it's just a little plastic container. The cost of the brake flush went from $126 to just under $550. I'll never go back and NEVER recommend them to anyone ever again. Stay away unless you like getting ripped off. More

Programming Touareg Key Only issue I have with your service department is your billing. Had our 2013 Touareg in to get a new key programmed. My wife picked up the car, and Only issue I have with your service department is your billing. Had our 2013 Touareg in to get a new key programmed. My wife picked up the car, and paid the bill. I noted that you had the usual $7.95 fee for "Environmental and Shop Supplies". Call Zac and pointed out that there are no Environmental or shop supplies used in programming a key! He informed me that the charge automatically appears on every bill, but would be happy to cred it our acct. (I have taken him on his word.) I know that most customer don't even pay attention to that charge and just pay it. However it has to be a valid charge. I work in the Financial Services industry, which is so regulated, we have to disclose all our charges and what they pertain to (which you have done), but, the MUST BE RELEVANT TO THE SERVICES BEING RENDERED (or you, and I, will get sued in our line of work.) More

Fast and comfortable scheduled maintenance service It is a pleasure to bring in my car for its scheduled maintenance. The location is conveniently near an I-26 exit just south of Asheville. The servi It is a pleasure to bring in my car for its scheduled maintenance. The location is conveniently near an I-26 exit just south of Asheville. The service is performed so expeditiously that I use their comfortable waiting room during the service. It is equipped with TV, electrical outlets, snacks, drinks, and tables. The personnel are friendly, knowledgeable and helpful. More

Mark Kaye does A great job Mark Kaye And all dealer employees do a great job . The Dealer ship appears to be very well organized. Their is no high pressure issues. Mark Kaye And all dealer employees do a great job . The Dealer ship appears to be very well organized. Their is no high pressure issues. More

Very Helpful I had a unique situation and everyone from the Salesman, General manager and Finance Department helped me though it. They were very kind and helpful I had a unique situation and everyone from the Salesman, General manager and Finance Department helped me though it. They were very kind and helpful getting my new Passat delivered to me. Thank you! Emile, Nate and James! More

Very Professional Ossie was very professional and knowledgeable in his conversations with me and my wife. He took time with us to make sure we got the car that we neede Ossie was very professional and knowledgeable in his conversations with me and my wife. He took time with us to make sure we got the car that we needed and wanted. More

Great! A great place, good service as always and the employees are very nice and helpful! The facility is clean and is very comfortable, nice waiting area. A great place, good service as always and the employees are very nice and helpful! The facility is clean and is very comfortable, nice waiting area. More

Awesome service! Great people, awesome service, cool facility. Kept me informed the whole way. Absolutely painless and a pleasure to deal with everyone we encountered. Great people, awesome service, cool facility. Kept me informed the whole way. Absolutely painless and a pleasure to deal with everyone we encountered. I've never visited a more welcoming dealership. More

Always a great experience I have bought three cars now from D.J. Roberts and will never buy a car from any other salesman. He is helpful, knowledgeable, and wonderful to deal w I have bought three cars now from D.J. Roberts and will never buy a car from any other salesman. He is helpful, knowledgeable, and wonderful to deal with. He always make the experience as painless as buying a new car can be. I highly recommend requesting him if you're going to buy from this dealership. More