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Folsom Lake Ford

Folsom, CA

Overview
Employees
Reviews
Vehicles
4.8
2,532 Reviews
Welcome to Folsom Lake Ford. We're a Ford dealership located in Folsom, California that puts your needs first, and we mean that. We're focused on providing unmatched customer service that always emphasizes your importance and leaves you knowing how much we appreciate your business, but that's not all. To truly create win-wins, we're going to save you money. We do that by offering low prices and rates on our products and services. Our Ford dealership doesn't just talk the talk either... we've proven ourselves and over the last 5 years been recognized as a Triple Crown Award winner as a result of our excellence in sales, service, and finance. We'll take care of you each and every time you visit our website or make your way over to our Ford dealership.
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12755 Folsom Blvd

Folsom, CA

95630

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Showing 2,532 reviews

August 24, 2024

James was super helpful and went out of his way to assist and provide customer service More

by jessicamwheelhouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2024 -

Folsom Lake Ford responded

Thank you for your amazing review! I'm thrilled to hear about your positive experience with us at Folsom Lake Ford. Our team, especially James, takes great pride in providing excellent customer service. I hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 24, 2024

I presume my door problem was solved, but now I have a wind noise and strong wind volumne. Please call me so you can fix itl More

by HM0
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2024 -

Folsom Lake Ford responded

Thank you for your feedback. I understand that you are experiencing a wind noise issue and want to resolve it promptly. Please reach out to me at Folsom Lake Ford, and I will be happy to assist you in addressing this concern. Your satisfaction is important to me! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 23, 2024

Non-pressured customer service and knowledgeable about vehicle product. All dealer reps very polite and helpful. Sales Consultant Isaiah Graham demonstrated exceptional customer service. More

by WGBOAT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaiah Graham
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Aug 27, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that you experienced non-pressured customer service and that Isaiah provided exceptional support during your visit to Folsom Lake Ford. Our team takes great pride in being knowledgeable and helpful, and I appreciate you recognizing their efforts. I hope to see you again soon, and please feel free to share your experience with others! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 23, 2024

As always, I was treated with courtesy, professionalism, and efficient work. Thank you Jaye Ford, for always taking the time, to make sure everything was taken care of to our satisfaction. More

by MWWHITE66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaye Ford
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Aug 27, 2024 -

Folsom Lake Ford responded

Thank you for your kind words! I truly appreciate your continued trust in Folsom Lake Ford. It’s great to hear that Jaye provided you with exceptional service and ensured everything was to your satisfaction. I look forward to seeing you again for your future needs! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 23, 2024

Folsom lake ford was easy to deal with and the sales person was excellent to work with. More

by HNA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
TJ in sales
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Aug 27, 2024 -

Folsom Lake Ford responded

Thank you so much for your kind words! I'm thrilled to hear that you found Folsom Lake Ford easy to work with and our salesperson excellent. Your satisfaction is important to me. I look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 23, 2024

Great service when you get the best advisor and always willing to help and goes above and beyond. More

by Lusine Martin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kay kwaque not sure if I spelled his name, correct
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Aug 27, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm thrilled to hear that you received great service at Folsom Lake Ford and that your advisor went above and beyond to assist you. I truly appreciate your kind words and look forward to welcoming you back for your next visit! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 22, 2024

Very helpful and treat the customers nicely. Offer free drop-off service and rental car services More

by NAVINKMR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaye Ford
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Aug 26, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful feedback! We appreciate your kind words about our team at Folsom Lake Ford. It’s great to hear that you found our services, including the free drop-off and rental car options, helpful. We look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 22, 2024

Work was done. . no real follow-up even when I asked them questions. Still waiting a return call. More

by MATTHEW.REYNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2024 -

Folsom Lake Ford responded

Thank you for sharing your experience with us, Matthew. I understand that you have had some difficulties with follow-up after your recent service at Folsom Lake Ford. We appreciate your feedback and want to ensure all your questions are addressed. Please feel free to reach out to me directly, and we will make sure to get the information you need. Your satisfaction is important to us. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 22, 2024

Awesome dealer and sales team. Super fast from start to finish! Been buying cars from here for over 12 years. More

by DAVIDSIMMONS90
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ernie Arvin
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Aug 26, 2024 -

Folsom Lake Ford responded

Thank you so much for your wonderful review! It’s fantastic to hear that you’ve been a loyal customer of Folsom Lake Ford for over 12 years. We truly appreciate your kind words about our dealer and sales team. We look forward to continuing to serve you for many more years to come! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

August 22, 2024

Jaye Ford has excellent customer service. He made sure my car was done in a timely manner, super polite as well. More

by WARRIORCONCEALMENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jaye ford
Report | Print
Aug 26, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that Jaye provided you with excellent customer service and ensured your car was completed in a timely manner. We appreciate your kind words and hope to see you again at Folsom Lake Ford for any of your future needs! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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