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Folsom Lake Ford
Folsom, CA
2,483 Reviews
Welcome to Folsom Lake Ford. We're a Ford dealership located in Folsom, California that puts your needs first, and we mean that. We're focused on providing unmatched customer service that always emphasizes your importance and leaves you knowing how much we appreciate your business, but that's not all. To truly create win-wins, we're going to save you money. We do that by offering low prices and rates on our products and services. Our Ford dealership doesn't just talk the talk either... we've proven ourselves and over the last 5 years been recognized as a Triple Crown Award winner as a result of our excellence in sales, service, and finance. We'll take care of you each and every time you visit our website or make your way over to our Ford dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:30 AM - 9:00 PM
Sunday 9:30 AM - 9:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,483 reviews
June 08, 2024
Had 40K Service on my '21 Ranger Lariat. Dave Laughlin is my service writer. Does a great job of handling all my requests etc. Dealer's Customer service technology is failing. Went on Dave Laughlin is my service writer. Does a great job of handling all my requests etc. Dealer's Customer service technology is failing. Went online to get appt. NEVER got a response! Had to call Dave directly to set up. More
by Bruce
Verified CustomerEmployees Worked With
Dave Laughlin
June 08, 2024
My 2014 Fusion was due for an oil change. They did the Works, washed the car and brought it to my house. That freed up the rest of my day and cleaned the car to boot! Everyone is nice, profes They did the Works, washed the car and brought it to my house. That freed up the rest of my day and cleaned the car to boot! Everyone is nice, professional and friendly. More
by COMMFIXER
June 08, 2024
I had a software recall done on my Maverick. I called and was able to get an appointment the same day. The technician came to my house and a half hour later was done. Easiest service I have e I called and was able to get an appointment the same day. The technician came to my house and a half hour later was done. Easiest service I have ever experienced. More
by MY68DSU
Employees Worked With
June 08, 2024
The staff was extremely friendly. My truck was serviced in record time to my satisfaction. My truck was serviced in record time to my satisfaction. More
by MCMIKE1011
June 08, 2024
Great communication, good service but check in process is long and painful. Waiting 30 minutes when having an appt is not acceptable. long and painful. Waiting 30 minutes when having an appt is not acceptable. More
by STWMMW
Employees Worked With
June 07, 2024
I like to give a shoutout to Ben Duger who immediately made me fall in love with my ford explorer. Right off the bat was able to give me the features and give out answers to questions I didn’t even ask ye made me fall in love with my ford explorer. Right off the bat was able to give me the features and give out answers to questions I didn’t even ask yet. And to Anthony Civello who helped me after Ben left in finalizing my purchase. More
by IEKO
Employees Worked With
Anthony Civello/ Ben Duger
June 07, 2024
I had been dealing with ongoing car issues for well over a year, I spent more on repairs than the car was even worth, but I still owed more than the value of my car. I was hesitant to even consider trading a year, I spent more on repairs than the car was even worth, but I still owed more than the value of my car. I was hesitant to even consider trading in my car for something new, I honestly didn't think there was any way to make that happen. Grant at folsom lake Ford had enough confidence for the both of us. I gave him some basic information about my situation and he was immediately putting things into motion. He truly went above and beyond for me that day. I felt like he truly cared about me as a person and not just another customer. From start to finish the entire experience was exceptional. I left that day feeling grateful. Any future vehicle purchases will be made at folsom lake Ford. And they will always be my number one recommendation to anyone else looking for a vehicle. Thank you so much to the wonderful people who work there More
by johnsonkailei86
Employees Worked With
Grant Brewer
