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Folsom Lake Ford

Folsom, CA

4.8
2,595 Reviews
Welcome to Folsom Lake Ford. We're a Ford dealership located in Folsom, California that puts your needs first, and we mean that. We're focused on providing unmatched customer service that always emphasizes your importance and leaves you knowing how much we appreciate your business, but that's not all. To truly create win-wins, we're going to save you money. We do that by offering low prices and rates on our products and services. Our Ford dealership doesn't just talk the talk either... we've proven ourselves and over the last 5 years been recognized as a Triple Crown Award winner as a result of our excellence in sales, service, and finance. We'll take care of you each and every time you visit our website or make your way over to our Ford dealership.
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12755 Folsom Blvd

Folsom, CA

95630

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Showing 2,595 reviews

May 29, 2024

Friendly and quick service and even spent some time on a question I asked that did not deal with the service I was getting at the time. More

by lambherd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to share your positive experience with us. I am thrilled to hear that you appreciated our friendly and quick service at Folsom Lake Ford. Going above and beyond to address your questions is all part of the exceptional customer service I aim to provide. I look forward to welcoming you back in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 29, 2024

Aside from being nice friendly people, they go out of their way to make sure you are completely satisfied not only with your purchase, but also the process leading to the purchase More

by GENEAL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gayle Blackwell
Jun 03, 2024 -

Folsom Lake Ford responded

Thank you for your 5-star review! I appreciate your kind words about our team at Folsom Lake Ford. I look forward to serving you again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 29, 2024

Thorough and professional. Very timely and supportive in giving options for making decisions to repair or to cut my losses More

by KATHIMYERS67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwaku Gaispie
Jun 03, 2024 -

Folsom Lake Ford responded

Thank you for the kind words! I'm thrilled to hear that you found our service thorough, professional, and supportive. At Folsom Lake Ford, I always strive to provide timely solutions and different repair options to meet your needs. I look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 29, 2024

We had a good experience with the service advisor Kwaku "K" Gaisie. He was very good at communicating with us on the expected time our vehicle would be looked at. He was prompt when responding to message More

by DBNEALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwaku "K" Gaisie
Jun 03, 2024 -

Folsom Lake Ford responded

Thank you for sharing your positive experience with us! At Folsom Lake Ford, I strive to ensure that our customers receive the best care possible. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 29, 2024

Tremendous customer service. My maintenance needs were addressed quickly. Issues to be resolved were thoroughly explained. Wait time was appropriate for the services rendered. More

by JVITAICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Brigitte
Jun 03, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to share your positive experience. I am delighted to hear that you received tremendous customer service at Folsom Lake Ford. I am pleased to know that your maintenance needs were addressed quickly and that our team took the time to explain everything thoroughly. I look forward to welcoming you back in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 29, 2024

All the staff was very informative, helpful and friendly. I didn’t feel pressured into buying anything I didn’t want. More

by LINCOLN5S21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marvin Marroquin, Nazar Mudrik, Kentucky, Winston
Jun 03, 2024 -

Folsom Lake Ford responded

Thank you for the positive feedback! I am thrilled to hear that our staff at Folsom Lake Ford was informative, helpful, and friendly during your visit. I always strive to create a pressure-free environment for our customers. I appreciate your business and hope to see you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 29, 2024

Friendly, fast, accurate and complete service. Thank you very much Jim Z and your team! More

by Jeff S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Z, five (5) stars
Jun 03, 2024 -

Folsom Lake Ford responded

Thank you for the 5-star review, Jeff! I'm thrilled to hear that you had a wonderful experience with our team at Folsom Lake Ford. Jim and the rest of the team appreciate your kind words. I look forward to welcoming you back in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 28, 2024

Dave Laughlin, my service advisor, is the reason why I would buy another Ford. He’s very knowledgeable and works with integrity. More

by Jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Laughlin
May 31, 2024 -

Folsom Lake Ford responded

Thank you, Jerry, for your 5-star review! We are thrilled to hear that Dave made such a positive impression on you during your visit to Folsom Lake Ford. We strive to provide excellent service with integrity, and we are grateful for your kind words. We look forward to welcoming you back and assisting you with your future Ford needs. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 28, 2024

I love my bronco! Good choice! I originally wanted to the basic model but the outer banks was the best decision they helped me make More

by ALEXISLEDESMA90
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Wrigley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Dobbins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

Folsom Lake Ford responded

Thank you for choosing Folsom Lake Ford, I am delighted to hear about your positive experience! I'm thrilled we could assist you in making the best choice. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

May 28, 2024

Folsom Lake Ford has great customer service. We've been going to them for over 25 years. Kevin Garay, internet sales professional, assisted us in our last purchase. I would recommend him as y More

by MH13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Garay
May 31, 2024 -

Folsom Lake Ford responded

Thank you for the kind words! We truly appreciate your loyalty and trust in Folsom Lake Ford for over 25 years. It's fantastic to hear that Kevin provided you with excellent customer service during your last purchase. We're grateful for your recommendation and look forward to serving you again in the future. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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