Folsom Lake Ford

I worked with Anthony Civello to purchase to purchase a truck and van for the non-profit that I work for. Anthony was welcoming, knowledgable, and helpful through the entire purchase. He listened to our ne truck and van for the non-profit that I work for. Anthony was welcoming, knowledgable, and helpful through the entire purchase. He listened to our needs for pulling trailers, helped me understand payloads and towing capacity, and helped find the best truck. He and his team delivered our vehicles and Anthony spent an additional 15-20 minutes helping me set up the app and walking through the interfaces for both vehicles. Great experience! More

I wish it wasn't so far from where I live, other than that, great! that, great! More

organized and helpful. car del on time promised. car was washed and nothing left behind car del on time promised. car was washed and nothing left behind More

Quick and easy! James makes me feel like I am his most important customer! He always has nice things to say to me. James makes me feel like I am his most important customer! He always has nice things to say to me. More

It's nice having a good reliable Ford dealership nearby that can pickup my vehicle and drop off for service. that can pickup my vehicle and drop off for service. More

Great service as always - we live FLF never disappointed. Truck is always ready and waiting Truck is always ready and waiting More

I had an appointment for annual service. I waited over ten minutes to check in but other than that the service eas performed on a timely basis. I had questions about another Ford vehicle an I waited over ten minutes to check in but other than that the service eas performed on a timely basis. I had questions about another Ford vehicle and this were promptly responded to. More

Great service! Didnt have appointment, got tires, works oil change, and more. Love Folsom Ford. Didnt have appointment, got tires, works oil change, and more. Love Folsom Ford. More

I received excellent customer service at Folsom Lake Ford! James was very helpful and I appreciate the efficient service they provided! Ford! James was very helpful and I appreciate the efficient service they provided! More

I recently went into the dealership twice for two different vehicle maintenance. The first was for the mileage oil change and the second was for the 150,000 mile tuneup. Everyone at the dealership wo different vehicle maintenance. The first was for the mileage oil change and the second was for the 150,000 mile tuneup. Everyone at the dealership works safe and fast. If the room is full of quick customers, Jim and James did a great job de-escalating upset customers for the wait time. And when customers were helped, they made sure that they made the customer feel like they were the only person they cared about. The second time I came in for the tuneup, James helped me and remember to add a break disk check. He let me know the prices upfront for repair vs replace and I appreciate the transparency. I know prices for material and labor have gone up, but the dealership seems to be competitive and I’ve found better prices than other non-dealership Vehicle repair shops. They even vacuum the Driver and passenger seat of my car and gave it a wash. Grateful for the A+ customer service the transit shuttle. Shout out to Wayne for managing customer service in the shuttle and juggling pick ups and drop offs. More