Folsom Lake Ford

Service seems to be good . Until Brigitte Karen became my service advisor, that role was delegated to whomever showed up which was not good. It would be helpful to me the consu Until Brigitte Karen became my service advisor, that role was delegated to whomever showed up which was not good. It would be helpful to me the consumer for a check sheet to be attached to the payment receipt that shows how different items have been inspected and there status. Many care service departments do this. More

I found a car on TrueCar and asked for more information. I was contacted within an hour, made arrangements to view the vehicle the next day, and made my purchase within 2 hours. Everyone was very accommodat I was contacted within an hour, made arrangements to view the vehicle the next day, and made my purchase within 2 hours. Everyone was very accommodating, no pressure tactics, and went out of there way to make me comfortable. The salesman even followed me home ( a forty minute drive) to deliver my new vehicle. More

Conor is great to work with when it comes to purchasing a new vehicle and he delivered the vehicle! new vehicle and he delivered the vehicle! More

I inquired about a a truck found on Carfax. Coner contacted us within minutes. Made an appt for next day. Coner had the truck ready to show. He was knowledgeable about all the features and was Coner contacted us within minutes. Made an appt for next day. Coner had the truck ready to show. He was knowledgeable about all the features and was able to answer all of our questions without constantly checking with another resource. More

Always efficient and timely with check in process. Explains what is or has been done thoroughly. Explains what is or has been done thoroughly. More

Had a problem with check engine. Went to dealer ASAP but didn't have appointment. Told to make appointment. 7 days later showed up @ 0718 with appointment. Waited ALL DAY with no cal Went to dealer ASAP but didn't have appointment. Told to make appointment. 7 days later showed up @ 0718 with appointment. Waited ALL DAY with no call or info. Car “ready” at 1700 (too late for shuttle). Problem diagnosed as “too hot” because of winch cover. Suspect winch & cover installed over a week AFTER problem surfaced. xxx? This is the second unexplained gremlin in the vehicle’s electronic warning system. Again xxx? Pardon my French adverbs… More

Luis and the whole maintenance team did an exceptional job and in a timely fashion job and in a timely fashion More

Ford is my go to company for vehicles. Thank you Folsom lake ford. I went in to drop off my truck a night before my scheduled appointment. Was greeted by an employee from the quick lane Thank you Folsom lake ford. I went in to drop off my truck a night before my scheduled appointment. Was greeted by an employee from the quick lane oil shop side of the service department. Was handled quickly and was able to drop off and go super fast. The scheduled work was completed the next day and I received a call to inform my truck was ready. I would highly recommend the oil change department for any and all needs. More

Folsom lake ford offered immediate service options; was able to complete the service ahead of schedule able to complete the service ahead of schedule More

As always they are timely, courteous and very accommodating. The truck is always cleaned and washed before it returned. accommodating. The truck is always cleaned and washed before it returned. More