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Folsom Lake Ford
Folsom, CA
3,248 Reviews
Welcome to Folsom Lake Ford. We're a Ford dealership located in Folsom, California that puts your needs first, and we mean that. We're focused on providing unmatched customer service that always emphasizes your importance and leaves you knowing how much we appreciate your business, but that's not all. To truly create win-wins, we're going to save you money. We do that by offering low prices and rates on our products and services. Our Ford dealership doesn't just talk the talk either... we've proven ourselves and over the last 5 years been recognized as a Triple Crown Award winner as a result of our excellence in sales, service, and finance. We'll take care of you each and every time you visit our website or make your way over to our Ford dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:30 PM
Tuesday 8:30 AM - 8:30 PM
Wednesday 8:30 AM - 8:30 PM
Thursday 8:30 AM - 8:30 PM
Friday 8:30 AM - 8:30 PM
Saturday 9:00 AM - 8:30 PM
Sunday 9:00 AM - 8:30 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,248 reviews
July 10, 2024
My service advisor was very personable. He explained the process, called me with the diagnosis and estimate. He also advised me of a couple of other issues that should be addressed as wel He explained the process, called me with the diagnosis and estimate. He also advised me of a couple of other issues that should be addressed as well as the potential cost. My car was finished on time and within the estimate. He was also able to have the other issues fixed at no additional expense. More
by johnmquigley
Verified CustomerEmployees Worked With
Luis Legara
July 10, 2024
Excellent service from beginning to end. It only took a few hours to complete the service & James was awesome. It only took a few hours to complete the service & James was awesome. More
by 73UHLAND
July 10, 2024
The time spent going over my needs to repair my car was very good. The car was finished in the time reported and all went well. very good. The car was finished in the time reported and all went well. More
by SFGIANTS
Employees Worked With
July 10, 2024
Very good customer service and communication with the dealership. Extremely happy and will definitely return dealership. Extremely happy and will definitely return More
by JASON2310
Employees Worked With
July 10, 2024
The staff is very helpful and friendly. James does a great job representing the company James does a great job representing the company More
by PERRIS0
July 10, 2024
I really appreciate it. You guys did a wonderful job and thank you so much! Have a wonderful day! You guys did a wonderful job and thank you so much! Have a wonderful day! More
by TRANGDANG823
Employees Worked With
Other Employees :
Paul Campagna
July 10, 2024
Nick always does a great job helping us! I will give referrals as Folsom Lake Ford is the best! I will give referrals as Folsom Lake Ford is the best! More
by THERESAEMERSON
Employees Worked With
Other Employees :
Nick Sexton, Paul Campagna
July 10, 2024
Overall it was a good experience but we had a few thing pop up at the end that were a little disappointing. First was we asked numerous times for a due bill for a full detail and we kept getting blown off… pop up at the end that were a little disappointing. First was we asked numerous times for a due bill for a full detail and we kept getting blown off…then it was like “oh ya” and the finance manager was able to provide it to us. The second thing was we originally told one payment but when we got to the finance department it was a different payment. It was a $1.40 difference and the finance guy didn’t know why but he said that the person who quoted must of messed up and didn’t even tell us the payment was different until we looked over all the numbers and pretty much told us “it is what it is”. Truly we really thought about getting up and leaving as it felt like the typical bait and switch. We buy numerous cars and this was our 5th Ford. We will probably go back to our other dealerships next time as we haven’t felt this way in a long time. More
by Katie L
