Folsom Lake Ford

Gayle Blackwell is an excellent employee. She went above and beyond to be sure my truck buying experience was a pleasant one; Gayle did all she could to accommodate my daughter and me. If not She went above and beyond to be sure my truck buying experience was a pleasant one; Gayle did all she could to accommodate my daughter and me. If not for Gayle, I probably would have bought my truck elsewhere. Linda Carpenter was also a pleasure to work with and we appreciate all of her assistance. When I went to service to ask some questions I spoke with James Willis, and he was extremely helpful, answered all my questions and provided me with great information. I look forward to working with James in the future. More

Marvin was great, smart and confident. Everything went smooth, I would make a recommendation to senior management. You should have a concierge type person(s) available to go through feat Everything went smooth, I would make a recommendation to senior management. You should have a concierge type person(s) available to go through feature /benefits post the delivery and post possession of the vehicle to handle consumers issues, reteach and or explain items the buyer might have questions about. Having your best sales people doing such work is counter intuitive to making more sales and in many instances buyers are waiting while the best people to close the next deal are helping some one like me who had a few minor items I needed to resolve. Knowing I am taking away your best talent to do this is not good. When I ran retail sales teams we always had someone who everyone loved to talk to because they had the time to spend with them solving those little issues and did the follow-up to the client and the sales person. And I know from empirical data that by freeing up my sales team to pursue new clients was a great way to increase sales and reduce my acquisition costs before and after the sale. Food for thought. More

Easy to get an appointment and always greeted by name. Quality timely service! Great waiting area Professional advisors! Quality timely service! Great waiting area Professional advisors! More

Excellence at every step, clear scope of work provided. Would highly recommend the service team. Would highly recommend the service team. More

Gayle and Winston really helped us out, we will remain loyal customers! Great dealership with great people. loyal customers! Great dealership with great people. More

Understood what I needed, was helpful clarifying the process and then kept me updated over the next two days as the repairs were completed. process and then kept me updated over the next two days as the repairs were completed. More

Folsom Ford made the buying process easy. I got an amazing deal with top notch customer service. I got an amazing deal with top notch customer service. More

James /with Quick Lane is the Best ! Service as promised ! Very nice interaction and with a sense of humor. Service as promised ! Very nice interaction and with a sense of humor. More

Timely and efficient work and great staff always keep you informed about the service being provided. informed about the service being provided. More

Tommy Nares worked very hard on my behalf to find the cause of a persistent but very difficult to remedy problem with my truck. Hopefully the last effort did take care of the issue. He is excellent at hi cause of a persistent but very difficult to remedy problem with my truck. Hopefully the last effort did take care of the issue. He is excellent at his position there and very attentive to his customers. Thank you More