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Folsom Lake Ford

Folsom, CA

Overview
Employees
Reviews
Vehicles
4.8
2,582 Reviews
Welcome to Folsom Lake Ford. We're a Ford dealership located in Folsom, California that puts your needs first, and we mean that. We're focused on providing unmatched customer service that always emphasizes your importance and leaves you knowing how much we appreciate your business, but that's not all. To truly create win-wins, we're going to save you money. We do that by offering low prices and rates on our products and services. Our Ford dealership doesn't just talk the talk either... we've proven ourselves and over the last 5 years been recognized as a Triple Crown Award winner as a result of our excellence in sales, service, and finance. We'll take care of you each and every time you visit our website or make your way over to our Ford dealership.
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12755 Folsom Blvd

Folsom, CA

95630

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Showing 2,582 reviews

January 30, 2024

Gary our salesman was so knowledgeable and extremely patient while we made our decision of which truck to purchase. More

by BCCONST54
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gary Katz deserves 5 stars the others listed above we did not interact with.
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Feb 02, 2024 -

Folsom Lake Ford responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Gary and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 29, 2024

Luis Legarda is the best! He is always there to take care of me and makes sure I don't get overcharged for anything. Can't say enough good things about Luis... More

by Vikingnene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Legarda
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Feb 02, 2024 -

Folsom Lake Ford responded

Thank you so much for your glowing review! I'm delighted to hear that you had a positive experience with Luis. Your kind words mean a lot to our team, and we can't wait to welcome you back soon. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 29, 2024

They really care about their customers which is the best part and James Willis goes above and beyond to ensure it’s a great experience every time More

by 5STARGYRL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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Feb 02, 2024 -

Folsom Lake Ford responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and I'm so thankful that your time with us was well spent. Please feel free to reach out to me with any questions or future auto needs, as I am always here to help. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 29, 2024

Tom and Jim are the absolute best! Phenomenal customer service and kept us up to date throughout the entire service. More

by ASHLEY.S.BRANDENBURG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Z.
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Feb 02, 2024 -

Folsom Lake Ford responded

Thank you for providing this amazing feedback about Jim and Tom, Ashley! Our team really appreciates your comments and I hope that you will visit us again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 29, 2024

Nick in service was very helpful with getting the service, getting it done quickly and communicating clearly . More

by STVGLFER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Feb 02, 2024 -

Folsom Lake Ford responded

Thanks for your outstanding review! I'm very happy to hear that Nick was of such help to you. We strive to provide excellent customer service, and I'm glad that this was the case for you! Please let us know if there's anything else we can do for you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 29, 2024

Pleasant, professional service advisors. Kept me up to date on the status of my vehicle. Overall, an excellent experience. More

by ROGER.FISHER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brigitte Karen
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Feb 02, 2024 -

Folsom Lake Ford responded

Thank you so much for taking the time to share your feedback with us, Roger! We work hard to make sure our guests have an excellent experience. I will share your comments with our team and we look forward to working with you again down the road. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 29, 2024

Travis Cordero was wonderful to work with. He really took the time to answer the questions my wife and I had, which was greatly appreciated. More

by KGHENDRICKS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Travis Cordero
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Feb 02, 2024 -

Folsom Lake Ford responded

Thank you for this amazing review! Travis is a valuable member of the team and I am so glad he was able to assist you and your wife. We really appreciate your business. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 28, 2024

James made this an unforgettable quality service experience from beginning to end and also helped to recover some misplaced keys More

by HANCOCKRICKROGERS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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Jan 31, 2024 -

Folsom Lake Ford responded

Thank you so much for your review! Happy customers are our goal and our mission at Folsom Lake Ford, and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let me know. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 28, 2024

Yeah, my service guy is OK. He’s always trying to say it’s my fault whatever goes on with the car he could never admit that there is a defect. More

by RICKYLUCK3@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : My sales guy was Kansas
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Feb 01, 2024 -

Folsom Lake Ford responded

Hi Ricky, and thank you for sharing your feedback with us. I take these matters very seriously and would like to learn more about your time spent with us. Please contact me at your earliest convenience. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 28, 2024

Ben is the salesperson who helped me out with my purchase. It was such a pleasant experience that I would definitely recommend him to any friends or family who are in the market for a vehicle. He we More

by pmh7296
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ben Rasmussen, Sales
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Jan 31, 2024 -

Folsom Lake Ford responded

I cannot thank you enough for your wonderful review of Folsom Lake Ford and for your referrals and recommendation! It was a pleasure to assist you and please let me know when I can do so again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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