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Folsom Lake Ford

Folsom, CA

Overview
Employees
Reviews
Vehicles
4.8
2,447 Reviews
Welcome to Folsom Lake Ford. We're a Ford dealership located in Folsom, California that puts your needs first, and we mean that. We're focused on providing unmatched customer service that always emphasizes your importance and leaves you knowing how much we appreciate your business, but that's not all. To truly create win-wins, we're going to save you money. We do that by offering low prices and rates on our products and services. Our Ford dealership doesn't just talk the talk either... we've proven ourselves and over the last 5 years been recognized as a Triple Crown Award winner as a result of our excellence in sales, service, and finance. We'll take care of you each and every time you visit our website or make your way over to our Ford dealership.
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12755 Folsom Blvd

Folsom, CA

95630

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Showing 2,447 reviews

February 16, 2025

I am so happy to report I was completely satisfied with the service to my vehicle. Luis Leguarda was so helpful. I felt I was out of my element with maintaining my vehicle but Luis was so calm and helpful More

by CAVEMANTURNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Leguarda, Tom Zraick, Brigitte Karen (Frye). and so many more.
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Feb 19, 2025 -

Folsom Lake Ford responded

Thank you so much for your wonderful review! We’re thrilled to hear that you had a great experience with us, especially with Luis. It's our goal to provide helpful and calming service, and we're glad we could assist you during this time. We look forward to welcoming you back to Folsom Lake Ford and appreciate you spreading the word to your friends and family. Thank you for being a valued part of our community! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 15, 2025

Luis was amazing! Great customer service. I was in and out in less time than estimated. More

by DEBBIJO99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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Feb 19, 2025 -

Folsom Lake Ford responded

Thank you, Debbi, for your fantastic review! We're thrilled to hear that you had a great experience with us and that our team provided exceptional service in a timely manner. At Folsom Lake Ford, we strive to exceed our customers' expectations. We look forward to welcoming you back for your next visit! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 15, 2025

James Wills was an excellent advisor and followed up with us!!! we told him we were short on vehicles...he got us in and out in record time with all service completed in a professional manor!!!! Would recomm More

by GREGDIMATTEO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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Feb 19, 2025 -

Folsom Lake Ford responded

Thank you, Greg! We truly appreciate your kind words about James and the team at Folsom Lake Ford. It's great to hear that we could assist you efficiently and professionally. We strive to provide excellent service and educate our staff continuously. Thank you for recommending us, and we look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 15, 2025

Easy and fast service without any drama or surprises. The dealer reached out to me on their own after I scheduled an online appointment asking if I wanted to include a recall service with the appointment More

by EANDERSEN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
lacey paton
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Feb 19, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! I'm glad to hear that your experience at Folsom Lake Ford was easy and efficient, and it's great to know that our team proactively reached out to enhance your service. We appreciate you using your FordPass Rewards points, making the process even smoother. We look forward to seeing you again next time! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 15, 2025

Brigette doing what she does best, offering 5 star customer service! She always goes above and beyond to make sure the customers at Folsom Lake Ford can trust the work being done. More

by johnbreazeal1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brigette Faye
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Feb 19, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! We're thrilled to hear about your positive experience with Brigette at Folsom Lake Ford. She truly embodies our commitment to exceptional customer service by going above and beyond. We appreciate your support and hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 14, 2025

Like always great service and great people to help with any vehicle needs that come up. More

by j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! We're thrilled to hear that you appreciate the great service and support from our team at Folsom Lake Ford. We look forward to assisting you with any of your vehicle needs in the future. Don't hesitate to come back and see us! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 14, 2025

Sales staff, Finance staff, and Parts staff all are top notch. A very pleasant purchase experience. Salesman Josh Rozenberg listened to our wants and created an extremely wonderful experience. We enjoy our More

by BPOULOS45
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Rozenberg - Five Stars plus
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Feb 19, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! We're thrilled to hear about your pleasant purchase experience at Folsom Lake Ford. It's great to know that Josh listened to your needs and helped create such a wonderful experience for you. Enjoy your new 2025 Ford Explorer-Active, and we look forward to seeing you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 14, 2025

They did a great gob. Kept me informed during there trouble shooting of the problem. More

by CMRBLUEEYES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Huggins
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Feb 19, 2025 -

Folsom Lake Ford responded

Thank you for your positive feedback! I’m glad to hear that we kept you informed during the troubleshooting process. At Folsom Lake Ford, we strive to provide excellent communication and service. We appreciate your support and hope to assist you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 13, 2025

I went to this dealer b/c this was warrantee work, otherwise I would go to a local mechanic More

by richarddwright2115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember the name…..
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Feb 14, 2025 -

Folsom Lake Ford responded

Thank you for your feedback, Richard. At Folsom Lake Ford, we strive to provide the best care possible for all of our customers, and are disappointed to hear that your experience may not have reached the level of service we strive to achieve. If you have any further questions or concerns, please feel free to reach out to us directly. We appreciate your input. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

February 13, 2025

Nick in Service Department was so helpful! !! Kept us informed and listened to our concerns. More

by okrigbaum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick in service
Report | Print
Feb 14, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful feedback! We're thrilled to hear that Nick in our Service Department was able to assist you and keep you informed. At Folsom Lake Ford, we strive to ensure our customers feel heard and valued. We hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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