Folsom Lake Ford

Nick my service writer was excellent. Very prompt service and personal attention. Car was ready when promised Very prompt service and personal attention. Car was ready when promised More

Very pleased with the service advisor as explain thoroughly the process and services performed. The in-home pick up of the vehicle and return was also excellent. thoroughly the process and services performed. The in-home pick up of the vehicle and return was also excellent. More

Great service experience. Easy to get the maintenance done on my car to keep it performing at its best. Greeted by name when I come in so feels like I’m a valued customer Easy to get the maintenance done on my car to keep it performing at its best. Greeted by name when I come in so feels like I’m a valued customer here More

This was my first time purchasing a Ford, and I was pleasantly surprised by the entire process and the team at Folsom Lake Ford. My Sales Rep Anthony was extremely attentive and easy to work with - no pleasantly surprised by the entire process and the team at Folsom Lake Ford. My Sales Rep Anthony was extremely attentive and easy to work with - no pressure or anything like that. He went out of his way to not only find the exact vehicle I was looking for, but also came in on his day off just to ensure the vehicle was delivered on time. The conversation with the Finance department went smoothly as well. Everyone at the dealership I spoke with was very friendly, and I would recommend them to anyone interested in purchasing a Ford. More

Very nice folks, but I went in for a recall, after receiving notice that parts were available. 4 hours and 2 Uber rides later, they called to say they didn't have the parts. Could have saved me a lot receiving notice that parts were available. 4 hours and 2 Uber rides later, they called to say they didn't have the parts. Could have saved me a lot of time if they said that up front. Frustrating, because that was the ONLY reason I made the appointment. More

Good update information. Excellent pickup and delivery service. I have nothing left to say , so DON’T try to MAKE Me!!! Excellent pickup and delivery service. I have nothing left to say , so DON’T try to MAKE Me!!! More

We received great service from everyone at Folsom Lake Ford, from the salespeople to the finance person. They were helpful, respectful, and professional throughout the buying process. Thank you! Ford, from the salespeople to the finance person. They were helpful, respectful, and professional throughout the buying process. Thank you! More

Folsom Lake Ford is my favorite car dealer. Everyone is very friendly, very professional, and they always show us patience and explain the service my car will receive. They first explain if any Everyone is very friendly, very professional, and they always show us patience and explain the service my car will receive. They first explain if anything else needs repair. They have a large, comfortable waiting room and are fast. They definitely offer excellent customer service. Thank you Foldom Lake Ford. More

I have never bought. a vehicle from ford but I was pleasantly surprised, great organization. The team was really great Ben and nazar were awesome. a vehicle from ford but I was pleasantly surprised, great organization. The team was really great Ben and nazar were awesome. More

I was disappointed with the service. Staff were friendly but I came in for a particular reason and the parts were not there. Took time off work as a busy executive to make this appt happ Staff were friendly but I came in for a particular reason and the parts were not there. Took time off work as a busy executive to make this appt happen. Front desk scrolling photos of tattoos with back to me and didn’t know I was there. Not offered a wash for car and just left with a “we will call you”. More