Folsom Lake Ford

Fred is the best customer service! Very helpful and patience. Go and see him. You will be satisfied Very helpful and patience. Go and see him. You will be satisfied More

Nazar was an excellent salesperson he helped me out 100% got me the vehicle that I wanted I would definitely refer other people to come to your facility and speak with Nazar. Thank you so much for your time got me the vehicle that I wanted I would definitely refer other people to come to your facility and speak with Nazar. Thank you so much for your time. He is a wonderful salesman More

The complete buying process was great. When we picked up our truck everything went very smooth and Ben explained all the options and technology about the truck. When we picked up our truck everything went very smooth and Ben explained all the options and technology about the truck. More

My service experience was as expected with one small exception. After my car was complete, the service advisor provided the paperwork. However, as he very briefly explained it he was walking away from m exception. After my car was complete, the service advisor provided the paperwork. However, as he very briefly explained it he was walking away from me toward the restroom. I consider this rude. I wear hearing aids and could only hear muffled voice as he walked away. I need people in my direction to hear them. Rude + ineffective. Will I return? Probably. But when I replace my Escape w/188k miles I will think twice. More

Today I visited Ford Folsom Lake for regular maintenance on my F-150 and to address a few issues with my truck. First, I worked with Sammie Johnson, who helped me as my service advisor. She was an excell on my F-150 and to address a few issues with my truck. First, I worked with Sammie Johnson, who helped me as my service advisor. She was an excellent listener, communicated clearly between the customer and the service department, and made the process very smooth. I was very happy working with her, and I’ll definitely look for Sammie again next time I come in for service. Additionally, I wanted to replace my tires. Sammie and James William took the time to explain the best tire options for my truck, focusing on fit, quality, and warranty. I’m very satisfied with their guidance and recommendations. When I came back to pick up my truck, Zoe Dublin assisted me. I had a few additional questions, and she kindly spoke with her manager to make sure everything was fully answered. All three employees were amazing. I’m truly happy with the service I received and would highly recommend this dealership to others. More

Excellent been purchasing from this dealer for 40 years for business and personal will continue to buy vechicles for business and personal will continue to buy vechicles More

Jim veilleux is great, got me in on very short notice in and out bobs your uncle and done and out bobs your uncle and done More

The mobile service tech was on time, polite and efficient. The service was excellent and I would use it again. efficient. The service was excellent and I would use it again. More

Garret was a pleasure to work. He was friendly, knowledgeable and patient both times we visited. The whole process from start to finish was painless... He was friendly, knowledgeable and patient both times we visited. The whole process from start to finish was painless... More

Great experience, customer service is second to none! My service advisor is awesome. James Willis is the best! My service advisor is awesome. James Willis is the best! More