Folsom Lake Ford

The salesperson (Marvin) was professional and informative. However, the finance person (Pat) exagerated benefits. For instance, Pat informed us that our insurance company, Geico, would "for sure" informative. However, the finance person (Pat) exagerated benefits. For instance, Pat informed us that our insurance company, Geico, would "for sure" credit up to $15 toward the insurance if we had a anti-theft tracking device installed. Geico actually give $0 credit towards theft devices. Pat also said we didn't have a option for the device because it was already installed. However, the contract states that it is "Optional". The device cost $569.00 + $130 interest over 6 years for something we don't want or need . Although that is a small amount considering the price of the car, we still feel cheated by his deception. He also didn't inform us that we were being charged for the device until the end of the contract when that should have been disclosed as part of the price added to the cost of the car up front. When we asked that the cost be subtracted the dealer said no and offered a free oil change as a compensation for the charge. If consumers are forced to pay fees above the price of the car then that should be included with the price up front. I would not buy a car from this dealer again. More

Louis in the service department is awesome. He went over above and beyond in ordering a part for my wife’s CMax and got us finished and back on the road first thing Friday morning. They were ex He went over above and beyond in ordering a part for my wife’s CMax and got us finished and back on the road first thing Friday morning. They were extremely busy but got us in and finished under an hour at 8:30 in the morning. Great service department exceeded my expectations. Thank you Louis and the staff. More

Ok we worked out a compromise. I am satisfied with the outcome. Thank You for working with me. I am satisfied with the outcome. Thank You for working with me. More

This was much longer here is the pared down version: Pushy salesperson didn’t do any investigation and just pushed for the appointment. After pushing for the appointment, I was made aware th version: Pushy salesperson didn’t do any investigation and just pushed for the appointment. After pushing for the appointment, I was made aware that the salesperson’s time is precious. I was pushed into an appointment time I wasn’t sure I would make (I get it, you don’t want to stay late and work a deal during the kings game). I was VERY a clear about what I was trying to do and my previous quotes and experiences. After being show. A base model f150 with paint damage (from sitting due to a lack of silicon chips) I was shown the most outrageous lease proposal I have ever seen. I was asked if I was Us citizen because I didn’t want to provide a social security number until we had estimated figures. They still have Added dealer markup on F150s despite ford increasing prices and margins for them. I was made to feel like a jerk for wasting Travis Cordero’s time and was rudely sent home. I wasn’t rude, I didn’t yell our use profanity, I just expressed my objections. Respectfully and peacefully. I tried to reach out to the GM and GSM via email but neither responded. I’m sure MR. Peterson will give his standard canned response on Yelp and change nothing. Mr. Peterson, times are changing and you can’t let your staff treat people this way much longer. Look for copies of this review on every site I can find as well as a formal complaint to the BBB about racially motivated questions as well as a formal complaint to FoMoCo. More

the service was great Kentucky was a very good closer made the experience enjoyable. would recommend made the experience enjoyable. would recommend More

Brought in a escape Thursday morning. Had too order rims already had the tires. Rims arrive 8:30. Go to the service department at 4:30 hopefully the work is done. $1080.00 for tires an Had too order rims already had the tires. Rims arrive 8:30. Go to the service department at 4:30 hopefully the work is done. $1080.00 for tires and rims to be expected. But significant damage underneath, nobody took the time to call, but they had time to do repairs that are needless. Will never ever use this dealership again for service and I will tell everybody how terribly the service was. More

I called and spoke to someone from the dealership. Since I was out of state he said he needed to speak with his manager and call me back even though I said it would be no issue for us to fly in to si Since I was out of state he said he needed to speak with his manager and call me back even though I said it would be no issue for us to fly in to sign paperwork and drive it home. He never called back so I bought a car in Seattle instead. Clearly they aren’t interested in selling cars. More

I’m pretty shocked to see the arrogance of this place. $50k mark up on a Bronco worth 50k total. Didn’t even blink when I asked the salesman about it. Im not buying a bronco period. Won’t be walking in th $50k mark up on a Bronco worth 50k total. Didn’t even blink when I asked the salesman about it. Im not buying a bronco period. Won’t be walking in the door of this place again. More

Tonight I called into your Ford dealer in Folsom CA. Excited about my 45th Birthday next month and the possibility of owning a Mustang GT with a manual transmission. I called ahead and spoke to the inte Excited about my 45th Birthday next month and the possibility of owning a Mustang GT with a manual transmission. I called ahead and spoke to the internet sales manager Mike D’Incecco. While on the phone with Mike he explained to me all of the different options and I explained to him exactly what I was looking for he then invited me to come down for a test drive. I agreed and I told him I’d be there by 7:30p.m. So off we went my 10 year old son and I arrived at the dealership at about 7:20p.m. I was greeted by a salesman as I walked up and I told him I was looking for the internet sales manager, ten or so minutes later I was greeted by Mike. Mike apologized for making me wait so long and said he was on the phone with a customer. He then told me he was having one of his salesmen pull out a Mustang GT 5.0 manual transmission for me and my son to test drive. He then asked me for my driver’s license so he could make a copy, I gave it to him. When he came back from making a copy he said it would just be a few minutes until the car was pulled out front. He was then called into the back office and came back to me walking slowly to tell me that his manager wouldn’t allow me to test drive the car, I laughed at first thinking this was a joke but after doing so and seeing the look on his face I could tell him wasn’t kidding. I asked him why they wouldn’t allow me to test drive the car? I told him I was a well-qualified customer, home owner, great credit etc. He went back to speak to his manager again and what he said next shocked me! He said from time to time his manager would look at the customers and decide if he would allow them to test drive the car or not and sometimes he would make one of the other salesman go with us on a test drive. I told him this was very different from what he told me on the phone and due to Covid-19 how could he suggest such a thing especially when on the phone he told me they were a family operated dealership and they weren’t charging for test drives, and due to Covid-19 we would have to go by ourselves, I guess all of that is out the window when you have the wrong skin color…..! I then proceeded to walk out the door. The truth is on the phone he didn’t know I was a Black Man! And when his sales manager saw a Black Man who wanted to test drive a sports car he wouldn’t allow it! I stopped to push back and he was scrambling to come up with an excuse then said well it was raining a little bit, I said look you don’t have to lie to me, it’s sprinkled for 2 minutes and the ground wasn’t even wet. I’m truly disappointed in this dealership, I’m disappointed in Ford for allowing this type of behaviors and discrimination to go on especially in front of my 10 year old son. Today marks a very sad day for me! Today is the day my 10 year old son who attends a Christian Private School in the area got to see how hurtful this world is, he got to see what racism and discrimination is first hand and why because I wanted to buy myself a sports car for my Birthday. Shame on your FORD! Shame on you! I plan to let the entire world know how my son and I were treated, I’ve never been treated worse in my 44 years on earth! More