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Folsom Lake Ford

Folsom, CA

Overview
Employees
Reviews
Vehicles
4.8
1,158 Reviews
Welcome to Folsom Lake Ford. We're a Ford dealership located in Folsom, California that puts your needs first, and we mean that. We're focused on providing unmatched customer service that always emphasizes your importance and leaves you knowing how much we appreciate your business, but that's not all. To truly create win-wins, we're going to save you money. We do that by offering low prices and rates on our products and services. Our Ford dealership doesn't just talk the talk either... we've proven ourselves and over the last 5 years been recognized as a Triple Crown Award winner as a result of our excellence in sales, service, and finance. We'll take care of you each and every time you visit our website or make your way over to our Ford dealership.
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12755 Folsom Blvd

Folsom, CA

95630

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Showing 1,158 reviews

February 07, 2024

Got me in for an oil change and tire rotation early in the morning without having a appointment that was awesome because I drive a lot and work in different cities and don’t have time to wait a month for More

by DIRKMAN1993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Veilleux
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Feb 08, 2024 -

Folsom Lake Ford responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

Helpful
February 07, 2024

Every time I visit Folsom Lake Ford, the visit is excellent. That’s why I always drive from Antelope to Folsom. Everyone is so friendly and welcoming and I appreciate that. More

by KEIOTA35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaye Ford
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Feb 08, 2024 -

Folsom Lake Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

Helpful
February 07, 2024

Top of the line customer service. Finance guy was hilarious. Easy process from start to finish. More

by LKHWELLS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sergio Foti/Winston
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Feb 08, 2024 -

Folsom Lake Ford responded

Thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

Helpful
February 07, 2024

Although one recall was not addressed due to unavailable parts, my truck was serviced. It runs smother now. As usual, Jaye Ford was exceptional in providing customer service. He facilitated the service and More

by GENT9272
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaye Ford
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Feb 08, 2024 -

Folsom Lake Ford responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Jaye was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

Helpful
February 07, 2024

Good service, communication on what was going on with my vehicle could have been better, but overall my experience was good. More

by SABRINA.DAWN79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to write this review, Sabrina. We are pleased to hear that our team was able to provide an efficient and overall positive experience. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

Helpful
February 07, 2024

Very happy! Luis was very professional and friendly. God bless you guys! Keep up the good work! More

by UKR_VITALIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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Feb 07, 2024 -

Folsom Lake Ford responded

We appreciate your kind words about our service team. Thank you for choosing Folsom Lake Ford for your vehicle needs. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

Helpful
February 06, 2024

They were easy to work with and very polite. They notified me when my battery came back as bad. They had my car done in a timely manner. More

by bridgetr_clarke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lacey
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Feb 07, 2024 -

Folsom Lake Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day, Clarke. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

Helpful
February 06, 2024

Absolutely lovely! Luis was great! He tried to do absolutely right by me which I feel he did. Always know when I go there I’ll be in good hands. More

by DONANDJEN97
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Luis Legarda
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Feb 07, 2024 -

Folsom Lake Ford responded

Thanks for taking the time to write such an excellent review for Folsom Lake Ford. We strive to make sure everyone who walks through our doors feels like they are in good hands. Please don’t hesitate to reach out if you have any questions. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

Helpful
February 06, 2024

Service center at Folsom Ford was GREAT! Took our 2023 Ford Explorer in with a most irratating rattle in the undercarriage with only 7k miles on it. Next day they called and said it was a lo More

by DKBUMPASS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember her name
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Feb 07, 2024 -

Folsom Lake Ford responded

We appreciate your kind words. We are glad that we could get your car fixed up and back in good running order. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

Helpful
February 06, 2024

Excellent service, with timely scheduling and repairs. Staff were kind, helpful and good getting the required work completed. More

by consumer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Sexton 5 stars
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Feb 07, 2024 -

Folsom Lake Ford responded

Thank you for the wonderful rating! We greatly appreciate your time with us and feel free to see us again if we can be of any assistance. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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