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Folsom Lake Toyota

Folsom, CA

Overview
Reviews
Vehicles
4.6
1,850 Reviews
Call Dealership (916) 355-1500
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12747 Folsom Boulevard

Folsom, CA

95630

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Showing 1,850 reviews

March 11, 2026

Very informative and knowledgeable about cars. Salesman is helpful and makes the car buying processes as smooth as possible. More

by Xisthoj4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vladimir Sosin
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March 11, 2026

Ben and Chad were great to work with and made the buying experience easy eith no problems or pressure. More

by ramdc209
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben and Chad
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March 10, 2026

My service write was David, he was a great help. Very knowledgeable! The service was very speedy! The GM Tim is phenomenal as well. Will always be returning here for my services and future car purch More

by Brittany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David, Tim
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March 10, 2026

Everyone was very nice and Derek was exceptional! He was very knowledgeable and very friendly. More

by karonknuist
Recommend Dealer
Yes
Employees Worked With
Derek H
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March 10, 2026

VladimirSosin and Mitchelle was very accommodating to us and very helpful. They really exerted their efforts to be able for us to get the car that we want. More

by escobar_joan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vladimir Sosin
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March 09, 2026

Great service always. And quick to get the work done. Jay Bridgeman is my go to guy. More

by mikeaxford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Bridgeman
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Mar 12, 2026 -

Folsom Lake Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 08, 2026

My service writer Jay was super cool and really helpful. He’ll be the advisor I request from here on out. More

by teleto1988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
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Mar 09, 2026 -

Folsom Lake Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

March 07, 2026

My first experience was easy and great. The desk person Dereck was respectful, patient, and welcoming that I didn’t have to worry about leaving my car in their hands for a maintenance. More

by angelicaxiong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
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Mar 09, 2026 -

Folsom Lake Toyota responded

Hello, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 06, 2026

Truck do for service, just needed to top off fluids and check, told me it would take 2 hours, asked to speed it up- took every minute. Not very concerned about my needs More

by semorris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Will not say
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Mar 07, 2026 -

Folsom Lake Toyota responded

Thank you for taking the time to share your experience. We truly value every guest who visits us, and I’m sorry to hear that we didn’t meet your expectations during your recent service visit. Our team works hard to treat all guests fairly, which means we service vehicles in the order they arrive. While we absolutely understand that your request felt quick and simple, cutting ahead of others who have been waiting would not be fair to them. That said, we should have communicated this more clearly and shown greater concern for your time and needs — and I apologize that we fell short. Your feedback is important, and we will use it to improve how we explain time estimates and ensure our guests feel heard and valued throughout their visit.  Thank you again for bringing this to our attention   Ryan Triebess Service Manager - Folsom Lake Toyota rtriebess@group1auto.com

March 05, 2026

Scheduling my service appointment was easy. The service writer, Chris Avalos, explained the work, how long it would take, asked if I had any concerns. Great customer service! More

by itismary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Avalos
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Mar 07, 2026 -

Folsom Lake Toyota responded

Hello, thank you for your kind review; we are happy to pass along your comments to Chris here at Folsom Lake Toyota! If you have any further questions, please give us a call. We're always happy to help!

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