Folsom Lake Toyota

Pressed to upsale and when I asked about the special i was told it did not include the oil I was getting. I had to complain and threat to leave to get the special. I dont like high pressure sales tactics was told it did not include the oil I was getting. I had to complain and threat to leave to get the special. I dont like high pressure sales tactics. More

Chris Avalos is why we come back! He is a fine representative for you. Thank you He is a fine representative for you. Thank you More

Great customer service. Great price. No rush and professionalism at its finest. No hassle wait time is minimum no complaints Great price. No rush and professionalism at its finest. No hassle wait time is minimum no complaints More

I would never wanna go back to them worst dealership no transparency not ethical. They hide the carfax report .They don’t value customers they want sales only not what the customer is shopping for.. This w transparency not ethical. They hide the carfax report .They don’t value customers they want sales only not what the customer is shopping for.. This was my first purchase l didn’t know how to go about l asked them guide me through the process and details.. The Sales person even didn’t knew the car had accident or they just don’t want to show ?they just want to sell the vehicle . I was asked to sign documents without me not reading it what this is about the FC should have at least explained me on the important part of the documents he just told me sign here sign their continues thorough the entire document was being signed . They do have the return policy section where he made me sign it’s says no return policy . Not that l told the manager l didn’t want the warranty they charged me for the warranty l specifically said no warranty and no gap charge . Iam so upset .lam still working with them now they cannot do anything regarding what had happened beacause l signed the contract. I would never wanna go back to them. I went to them though the website but l think l made l wrong choice seeing the star rate. More

Service was completed quickly and the service lounge was very nice and quiet. The service advisor was very helpful. Will come back for my next service. very nice and quiet. The service advisor was very helpful. Will come back for my next service. More

I am the first time coming to this place Toyota service . I recommend Rick Brown the best customer service . I recommend Rick Brown the best customer service . More

Worked with Danny Cross very through answered all my questions. Truck was ready ahead of schedule. Will work with Danny on the future questions. Truck was ready ahead of schedule. Will work with Danny on the future More

Sarah was very pleasant and helpful and explained everything that needed to be done properly . everything that needed to be done properly . More