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Folsom Lake Toyota

Folsom, CA

Overview
Reviews
Vehicles
4.5
1,017 Reviews
Call Dealership (916) 355-1500
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12747 Folsom Boulevard

Folsom, CA

95630

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Showing 1,017 reviews

April 17, 2024

The serving very nice serve good but they don’t wash my car I went to Elkgrove Toyota they wash my car for but not Folsom lake Toyota. More

by shouav1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Appointment Scheduler
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Apr 20, 2024 -

Folsom Lake Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Helpful
April 17, 2024

My brakes are still making noise and I’m not satisfied with the work on my headlights. My shocks are great the car runs so much better over rough roads. I’m happy with the repairs of my struts/ boots and More

by Katherine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Avalos
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Apr 18, 2024 -

Folsom Lake Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Helpful
April 16, 2024

Rocky was very helpful and polite. Very friendly and great service. We will return for Service here. More

by yvonneestep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael xx Pierre
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Apr 17, 2024 -

Folsom Lake Toyota responded

It's fantastic to hear that you had a great experience and that Rocky provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
April 12, 2024

Efren at Folsom Toyota's service department was outstanding! His attention to detail and commitment to customer satisfaction truly stood out. He provided excellent guidance and ensured a smooth exp More

by Wendy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efren Hernandez
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Apr 16, 2024 -

Folsom Lake Toyota responded

It's fantastic to hear about your outstanding experience with Efren at Folsom Lake Toyota's service department! We're thrilled that his attention to detail and commitment to customer satisfaction made such a positive impression on you. Thank you for recommending Efren for top-notch service assistance.

Helpful
April 10, 2024

They are efficient and very timely! They let you know the cost up front only do what is necessary. More

by Nancy98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Brown
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Apr 11, 2024 -

Folsom Lake Toyota responded

We are thrilled to hear that you had an efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 10, 2024

Took my car in for a rear inspection of the back right rim, tire or brakes something back there.. just started to get a grinding noise coming from breaking.. they inspected. It didn’t find anything wrong. More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rocky
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Apr 11, 2024 -

Folsom Lake Toyota responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Helpful
April 08, 2024

We had a very good experience purchasing our new Toyota Venza. John Key was excellent in answering our questions, he’s very knowledgeable and super friendly! We highly recommend Folsom Lake Toyota! More

by mpichinino
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Key 5*’s
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Apr 11, 2024 -

Folsom Lake Toyota responded

That's fantastic to hear! We're thrilled that John provided you with excellent service and made your experience at Folsom Lake Toyota enjoyable. Thank you for recommending us, and congratulations on your new Toyota Venza!

Helpful
April 08, 2024

Paul Barwick provided excellent, friendly service for my Toyota 20,000 mile service. Definitely recommend this location for service. The waiting room is quiet and very clean. More

by mustlovedogs65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Barwick
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Apr 11, 2024 -

Folsom Lake Toyota responded

It's fantastic to hear that you had a great experience and that Paul provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
April 08, 2024

All was fine except I didn't appreciate the finance guy pushing the extended waranties. More

by wretched4one
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Key
Report | Print
Apr 09, 2024 -

Folsom Lake Toyota responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at the email below. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Tony Clay General Sales Manager tclay@folsomlaketoyota.com

Helpful
April 08, 2024

My salesperson made the buying experience realistic and efficient. I appreciate not wasting time or hearing sales pitches. More

by mbernino
Recommend Dealer
Yes
Employees Worked With
John Key, Steve Dowd, dmallo Admin, hbode Admin
Report | Print
Apr 10, 2024 -

Folsom Lake Toyota responded

We are thrilled you had a great buying experience! It's wonderful when salespeople focus on what's important to the customer and make the process efficient. Enjoy your new vehicle!

Helpful
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