Folsom Lake Toyota

This dealership has been great so far. I used various service writers and all of them were extremely nice and helpful. The service department has been great overall. I used various service writers and all of them were extremely nice and helpful. The service department has been great overall. More

Absolutely satisfying experience at this location. Peter was amazing as usual. No issues and hassle free. I will continue to come here as long as I have my vehicle. Peter was amazing as usual. No issues and hassle free. I will continue to come here as long as I have my vehicle. More

Repeat customer - Toyota Service is my go to for oil changes, etc. We were treated very well and Danny was patient in answering our questions. He was cheerful and professional as well. changes, etc. We were treated very well and Danny was patient in answering our questions. He was cheerful and professional as well. More

We had a wonderful experience at Folsom Lake Toyota. Very friendly and informative. We knew exactly what we were looking for and Chris Fabiani was great in showing us those vehicles. We felt comfortab Very friendly and informative. We knew exactly what we were looking for and Chris Fabiani was great in showing us those vehicles. We felt comfortable throughout the entire process and never pressured. Awesome purchase experience. We love our new Toyota Highlander! More

BUYER BEWARE. DO NOT DEAL with these folks especially if you are coming from a distance or trying to buy your new/used car online.  I bought a car from these fo DO NOT DEAL with these folks especially if you are coming from a distance or trying to buy your new/used car online.  I bought a car from these folks and it turned out to be a very costly decision ever trusting them.  First, they refused to send me the documents to enable me to register the car or even have it driven. I was not even provided with a dealer tag. I was told the documents would be sent to me soon. I waited 1, 2, 3 months but the documents never came. I had bought a car, I could not drive because there was no registration, no dealership tag and no title. No one reached out or communicated with me about what was causing the delays- I was in a limbo. I had to reach out when it was approaching 3 months from purchase and was told they had some issues they were working on. As if that was not bad enough, after waiting close to 3 months and no documents still, I decided to take the car to the closest dealership to my home to have it inspected. I then got a $4600 bill for damaged drive-train parts for a car that I had barely driven. I reached out to this dealership and they tell me it's been almost 3 months since I bought the car and so nothing can be done, sorry. This, to me, is the classic definition of insensitivity and a customer service fiasco and, seeming like a FRAUD. Please, prospective buyer, beware! This is the worst experience I have ever had buying a car online. They are not honest people. "A single word is usually enough for the wise" More

Bought a 2023 Sienna XSE, worked with John Key for a little over a year ordering it and I got exactly what I wanted. While I had to wait awhile and my patience paid off, I cannot say enough good things little over a year ordering it and I got exactly what I wanted. While I had to wait awhile and my patience paid off, I cannot say enough good things about John. He made the buying process extremely easy, always kept me updated with details, and made sure everything worked smoothly. I cannot recommend him enough he made my experience a 10/10 More

The experience was great. My salesman Mathew Davila kept me informed and answered any questions I might have concerning the vehicle I was attempting to purchase. My salesman Mathew Davila kept me informed and answered any questions I might have concerning the vehicle I was attempting to purchase. More