Folsom Lake Toyota

On July 3rd my check engine light came on. We had just picked up our friend from the airport and had a weekend of plans to show her around California. I was immediately thinking whatever the p We had just picked up our friend from the airport and had a weekend of plans to show her around California. I was immediately thinking whatever the problem was would cost me $800. We usually go to Thompson’s in Placerville but decided to call Folsom Toyota because we didn’t have the time to drive up the hill- and frankly weren’t sure if we’d make it. My fiancé was working on his Toyota so we ran our code reader at home and let the service rep know what it said. Tran asked for the vin and the mileage and said that it might be covered under a warranty if their diagnosis pulled the same code. She said they had the part in stock and put the last one on hold for me. I drove over and Tran came outside to greet me and get me checked in, it was excellent service and I felt really taken care of. After an hour and a half working in their quiet office space, Tran let me know that my car was ready to go. We were able to enjoy our weekend plans and show our friend around, and the issue was covered under the car’s warranty. Thank you Tran for taking care of us and helping me get back on the road so quickly! You saved the day! More

Great place to have service performed on your Toyota, wonderful customer service from Paul! Will be back again when my vehicle needs service wonderful customer service from Paul! Will be back again when my vehicle needs service More

I’ve been using Folsom Lake Toyota service department for over 20 years and very happy with the service and advisors especially Danny Cross. I highly recommended Folsom Lake. over 20 years and very happy with the service and advisors especially Danny Cross. I highly recommended Folsom Lake. More

I went to Folsom Lake Toyota because I received their $17.76 oil change special in the mail. Before going, I called to schedule the appointment and specifically asked how long it would take. I was told a $17.76 oil change special in the mail. Before going, I called to schedule the appointment and specifically asked how long it would take. I was told about 2 hours, which was fine. After arriving, I waited and could clearly see my vehicle parked outside after about an hour. It then sat there for roughly another 30 minutes with no communication. I asked an employee if my car was finished, and he said sometimes the cars sitting outside aren’t done yet and that someone would contact me. My service advisor had given me his business card and phone number, so after waiting the full 2 hours with no update, I texted him. I never received a response. I waited another 30 minutes, then walked over to his desk. He told me he was helping another customer and would be right with me. Another 30 minutes passed, and I was still being ignored. After approximately 3½ hours for a basic oil change, I finally had to tell them I needed my vehicle because I had to pick up my child. Suddenly they were able to finish everything. The explanation I received was that they were “writing a story.” I’m sorry, but there isn’t a story to write for a routine oil change. I was told 2 hours and ended up waiting an extra hour and a half with almost no communication. Good customer service is simply keeping customers informed. What made the experience worse was hearing a comment about customers coming in for the $17.76 oil change promotion, saying they can “spot them a mile away.” If your staff resents customers for using a promotion your dealership advertises, then don’t offer it. It felt like the goal was to upsell services rather than provide the advertised oil change in a reasonable amount of time. Unfortunately, this wasn’t my first bad experience here. I previously had body work done through the dealership, and that experience also did not go well. Overall, I left feeling ignored and disrespected. Based on my experiences, I cannot recommend Folsom Lake Toyota. This level of customer service is not what I expect from a Toyota dealership. More

Our service advisor, Rob Odum, went above- and-beyond to assist us. We really appreciate his professionalism & dependability! assist us. We really appreciate his professionalism & dependability! More

Very friendly and didn’t take very a long process to do the paperwork. Great salesperson that help getting the vehicle to show and test drive. the paperwork. Great salesperson that help getting the vehicle to show and test drive. More

Quick, clean and kept me informed of what the found under my hood. Rodent damage! my hood. Rodent damage! More

The service manager, Chris, was prompt and helpful! My car was completed quickly and professionally! My car was completed quickly and professionally! More

It was a good experience for me. Everyone was extremely nice, I was able to find a car that suited my needs, the finance terms and rate was decent. I will go there again for my next Everyone was extremely nice, I was able to find a car that suited my needs, the finance terms and rate was decent. I will go there again for my next car when I am ready. More