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Folsom Lake Toyota

Folsom, CA

Overview
Reviews
Vehicles
4.6
1,480 Reviews
Call Dealership (916) 355-1500
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12747 Folsom Boulevard

Folsom, CA

95630

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Showing 1,480 reviews

May 23, 2025

Our service rep Peter is the absolute best! His communication skills are stellar and he always answers our questions very succinctly! More

by lsujoyw
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter
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May 21, 2025

I have been using this dealership for various Toyotas for over 12 years. The staff has always been excellent and I always felt confident that I was getting the best maintenance work I could for my vehicles. More

by James T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Brown
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May 20, 2025

Excellent service people. Sales people not punctual or efficient. Service scheduling and follow-up texting terrific. More

by laena.herren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Alvarez I think. Also very friendly and helpful tech guy helping with phone/car connection.
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May 19, 2025

They are always there to help me with my car issues. And explain at my level More

by Smdavisbba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John smith
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May 23, 2025 -

Folsom Lake Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

May 16, 2025

I have been dealing with you guys for a long time and all of your agents have always been great to work with. More

by tel351
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Sorry don't remember.
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May 19, 2025 -

Folsom Lake Toyota responded

Hi, thank you so much for your positive comments about Folsom Lake Toyota! Please don't hesitate to reach out if there's anything additional we can do for you.

May 14, 2025

John key was very courteous and helpful regarding getting me through the process as quick as possible. More

by Dylan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John key
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May 16, 2025 -

Folsom Lake Toyota responded

Hi Dylan, we're happy you found our staff to be so supportive during your experience here at Folsom Lake Toyota. Please don't hesitate to reach out if there's anything additional we can do for you.

May 14, 2025

As always, staff are polite and efficient. Prices seem to be comparable to other dealerships. More

by Norseynor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce
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May 17, 2025 -

Folsom Lake Toyota responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 14, 2025

Friendly, helpful staff. Easy, no hassle purchase experience. Did not try to push some other model vehicle because of availability, just stuck with what I was interested in. More

by Ddondero
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gerald Reimeiro, Chris Fabiani, Jon Methvin
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May 17, 2025 -

Folsom Lake Toyota responded

Hello Ddondero, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 13, 2025

The customer service was awesome. No pressure. Listened to our wants as well as our needs. More

by John & Loretta Thomas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vladimir and Mitch
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May 15, 2025 -

Folsom Lake Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

May 13, 2025

Very poor customer service. Over 45min wait to check in vehicle even with an appt. Incompetent service advisor was not able to correctly write up a service order for an oil chan More

by chrishays20
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gibrieal
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May 16, 2025 -

Folsom Lake Toyota responded

Thank you for your feedback about this, because this should not have happened, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Austin Cross Folsom Lake Toyota - Service Manager (916)850-8491 across@Group1Auto.com

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