Folsom Lake Toyota

Great service advisor. Who was Brandon. However, I’m very concerned with future service on my new car, I brought it in for the 5000 miles checkup, with an appointment and Who was Brandon. However, I’m very concerned with future service on my new car, I brought it in for the 5000 miles checkup, with an appointment and it took 2 1/2 hours to simply rotate my tires. Not sure I’ll bring it in. In the future. Cause it may take a half a day Just to get an oil change. What good is making an appointment? First, two years of owning the vehicle, has free maintenance, but a pain in the Butt going through dealerships service.. More

Made an appointment car went in right on time was finished much earlier than expected people great finished much earlier than expected people great More

Aaron was the advisor who originally helped me when I arrived, and he was great. He was helpful, knowledgeable, and kind. However, he wasn’t there the day that I picked up my car, so I was turned over to arrived, and he was great. He was helpful, knowledgeable, and kind. However, he wasn’t there the day that I picked up my car, so I was turned over to John who was rude and not helpful. Additionally, when my car was returned to me, it had damage that was not previously there, but they apparently hadn’t noticed they damaged it. They had to order a part to fix it, and I was given Incorrect information about when it would be able to be repaired, so I ended up wasting time and gas coming back. I have been coming exclusively to this location for the last six years, but this experience was incredibly frustrating and it will make me think twice about returning. More

Always treat the people well, making sure that the job done right.very friendly. Informing owner of options done right.very friendly. Informing owner of options More

The staff is courteous & helpful. They are knowledgable & answer questions thoroughly. I’ve been to this site many times & recommend it. They are knowledgable & answer questions thoroughly. I’ve been to this site many times & recommend it. More

Precise & on time service delivery. No hassle service. Good job. We'll come for the next serviced. No hassle service. Good job. We'll come for the next serviced. More

John Smith was very personable and helpful. I showed up without an appointment and got my oil changed within a reasonable amount of time. John registered my new truck with the dealership and a I showed up without an appointment and got my oil changed within a reasonable amount of time. John registered my new truck with the dealership and advised me on any recalls. Very good service from John. More

There were several issues with this particular service. Our car needed repair after a motor vehicle accident, and it was technically difficult. It took several weeks to sort out the repair and get the part Our car needed repair after a motor vehicle accident, and it was technically difficult. It took several weeks to sort out the repair and get the parts. Although it was covered by insurance, the dealership would not let us take the car home during this time. We had asked that the car be stored indoors or at least covered when we picked up the car we found the car was very dirty and had been left outside.. it also appeared that it had been driven approximately 19 miles in our absence. More

The service manager Jay was friendly and respectful. Recommended some things for my car but was not too pushy. Overall service was good. Recommended some things for my car but was not too pushy. Overall service was good. More