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Folsom Lake Toyota

Folsom, CA

Overview
Reviews
Vehicles
4.6
1,518 Reviews
Call Dealership (916) 355-1500
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12747 Folsom Boulevard

Folsom, CA

95630

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Showing 1,518 reviews

June 17, 2025

I’m always satisfied when I take my car into Folsom Lake Toyota Service Center. My car always gets Toyota parts and the best service. Chris Avalos is the service representative I always ask for. He is kind More

by Tracy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Avalos
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June 17, 2025

There was an issue with the computer system so I was there longer than I expected. It would have been nice to receive something for the inconvenience! More

by Doctor V
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
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June 15, 2025

This dealer has consistently good and reliable service. Their service department is thorough and timely. More

by Crod936
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Cross
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Jun 17, 2025 -

Folsom Lake Toyota responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

June 14, 2025

I really appreciated the customer service that I received from Folsom Toyota. Richard and other staff made me feel very comfortable doing business with Folsom Toyota. I am very pleased with the paint job on More

by Ljh110555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
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Jun 16, 2025 -

Folsom Lake Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 14, 2025

The service takes to long. ..3 hrs for just a tire rotation...I was also told that I hadn't rotated mg tires since 2023...I know I had brought it in at least twice since then... More

by 11vittorina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember
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Jun 17, 2025 -

Folsom Lake Toyota responded

We appreciate your feedback and regret that your service experience fell short of expectations. I apologize for the long wait you experienced. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. We’re committed to improving your experience on your next visit. If you would like to discuss this further, please don't hesitate to reach out to me. Dave Lanzone Service Manager | Folsom Lake Toyota 916.850.8459 | dlanzone@group1auto.com

June 13, 2025

Paul was helpful and responsive to my needs, and the service that was needing to be accomplished. More

by Joshm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Barwick
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Jun 14, 2025 -

Folsom Lake Toyota responded

Hi Joshm, thank you for your kind review; we are happy to pass along your comments to Paul here at Folsom Lake Toyota! We are always more than happy to assist you if anything else comes up. Take care!

June 12, 2025

Great service from advisor Peter Palasti. He treats us like family and really takes care of our vehicles so we don't have to worry about it. Truly the whole service department is top notch. More

by lalakers62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Palasti
Report | Print
Jun 13, 2025 -

Folsom Lake Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

June 12, 2025

It was a very pleasant experience. Attentive service. I was kept fully informed and work was completed in a timely manner. More

by apratt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Brown
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Jun 13, 2025 -

Folsom Lake Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

June 12, 2025

Experienced a bait and switch situation when I bought a new RAV4. My out the door price increased by nearly $1400 from the time I received my final quote from my salesman to the time I met with the financ More

by goatle52
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Robbie
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Jun 14, 2025 -

Folsom Lake Toyota responded

Thank you for your feedback about this, because this experience should not have happened, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Tony D Clay General Sales Manager Folsom Lake Toyota tclay@folsomlaketoyota.com | (916)355-1540

June 10, 2025

All of our Toyotas have been serviced at the Folsom Lake Toyota service center. We started using Folsom Lake Toyota's service center when we bought our Sienna in 1998 From Folsom Lake Toyota. Their service More

by smurfblue40rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Avalos
Report | Print
Jun 12, 2025 -

Folsom Lake Toyota responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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