Folsom Lake Toyota

Brandon was great. He let Me know what services would be provided before my car was taken in for service. After the car was finished, he told Me everything that was He let Me know what services would be provided before my car was taken in for service. After the car was finished, he told Me everything that was done and everything looked great. Brandon was very kind - I appreciate his customer service. More

Thank you so much for your help and support. See soon. You have a wonderful day See soon. You have a wonderful day More

Very professional, pleasant efficient and customer oriented. Everything went smoothly despite the innate tediousness of the car buying experience. oriented. Everything went smoothly despite the innate tediousness of the car buying experience. More

Rick Brown was great , took care of my issue. .Best place for service anytime anywhere. .Best place for service anytime anywhere. More

Very friendly, get to the point and very quick in finding and fixing my car’s AC issue and fixing my car’s AC issue More

John, Key, Skyler and Trent all did an excellent job. Very efficient. Nice to have no haggeling. Very efficient. Nice to have no haggeling. More

I would give a zero but that is not an option. On 6/6/24 I made an appointment to get my oil changed at 10:45 am. I arrived at 10:40 and pulled into the car port to wait for a service representati On 6/6/24 I made an appointment to get my oil changed at 10:45 am. I arrived at 10:40 and pulled into the car port to wait for a service representative where i was told to wait in my car. I waited until 11:15 and decided to call the service desk to see what was taking so long. I lady on the phone said they are busy and I was to wait in my truck in the 100 degree weather for someone. I waited 45 in my truck for a representative. They shook off the situation like it was no big deal and they were busy. Why is there an appointment time if you still have to cone wait for 45 to even get checked in. My oil change took over 1.5 hours. The customer service was poor, and they had no care in the world that people had to wait for 45 to get checked in. I usually got to Thompson Toyota in Placerville, but had things to do in Folsom so cane to this location. I will never ever go back due to the disregard for the customer. More

Are advisor James McMullen was very helpful. Very happy with the service at Folsom Lake Toyota. Very happy with the service at Folsom Lake Toyota. More

John was great. He wasn't pushy and knew we didn't want to see alot of "team members". I have recommeded him to several people! The process was flawless. Here is the He wasn't pushy and knew we didn't want to see alot of "team members". I have recommeded him to several people! The process was flawless. Here is the price, accept, done! More