Folsom Lake Toyota

Very considerate and professional Chad Lewis and his team, Mike, really respected my time and requests. Did not feel pressured and they actually listened to what my needs were. Minimal Chad Lewis and his team, Mike, really respected my time and requests. Did not feel pressured and they actually listened to what my needs were. Minimal time waiting. Finance was as smooth as I have seen it anywhere. They were efficient and I appreciated the overall experience. Will continue to buy from this location cause their approach. Made it simple. More

Best experience buying a car The sales crew and desk manager at Folsom Lake Toyota really know how to treat their customers. Definitely the best sales crew out of any dealership m The sales crew and desk manager at Folsom Lake Toyota really know how to treat their customers. Definitely the best sales crew out of any dealership my cousin and I visited while he searched for his new Camry. I would recommend this dealership to all of my friends and family! More

Unprofessional Racist On 8/24/2016 at approximately 6:48pm, I spoke with Chad Lewis the Sales Manager at Folsom Lake Toyota. Over the weekend, my mother in law purchased a On 8/24/2016 at approximately 6:48pm, I spoke with Chad Lewis the Sales Manager at Folsom Lake Toyota. Over the weekend, my mother in law purchased a vehicle through this dealership and I received copies of paperwork signed, since I was the co-signer. Mr. Lewis initially did not have any problems pronouncing our last names until I had questions about the lessee and lessor portions of the lease agreement. It was at this time, Mr. Lewis became agitated and pretended to become confused with our last names and in a mocking and imitating Asian accent (because we are Asian) "I'm just trying to get the 'chong' and 'towel' right". After mocking our last names, Chad proceeded with laughter. Mr. Lewis stated he's worked there for 21 years and if this is truly, that is very sad that a sales manager could act this way AFTER a customer has purchased a $40,000 vehicle. More

Exceptional Customer Service I have been taking my Camry to Folsom Folsom Lake Toyota for service for almost 20 years and have received excellent treatment and service during ever I have been taking my Camry to Folsom Folsom Lake Toyota for service for almost 20 years and have received excellent treatment and service during every visit. They are upfront, honest, respectful and thorough and provide top quality care for my vehicle. My Service Advisor Matt Johnson is truly gifted at art of customer service and satisfaction. I would recommend FLT Service Dept. without hesitation. Thank you all for your exceptional performance and a job well done. You have a record you can be very proud of More

Great service! I brought in our 2014 Camry for a 20K service. All recommended services were completed in a timely fashion. A detailed summary was provided for my re I brought in our 2014 Camry for a 20K service. All recommended services were completed in a timely fashion. A detailed summary was provided for my records. More

HORRIBLE EXPERIENCE WITH SERVICE I went in on Saturday and I did not any appointment, I was ready to leave the car there. Service attended told me the supervisor will take care the se I went in on Saturday and I did not any appointment, I was ready to leave the car there. Service attended told me the supervisor will take care the service. The supervisor came in and with a BAD attitude as if I went there to steal something. I have purchased Toyota PLATIMUM extended warranty (from Folsom lake Toyota itself), the GUY was saying NONE of the issues are covered by the warranty. He should have at least check what I have as warranty. Later admitted I have the best warranty. Couple of issues were reported by their own technician in previous oil change. It was in my service report as well. He was saying “there was no report like that”. He has to do a diagnose again I have to pay $135 for the diagnose the issue which is already reported by their own technician I was willing to pay the money, however his attitude and arrogance made to take my car from there and get it repaired from another place STAY AWAY FROM THIS DEALER AND SERVICE CENTER More

Not taking ownership for their gross negligence I have a 2006 Toyota Corolla. They have been holding the replacement air bag since February I had a scheduled 7:30 am appt. today. So when I get there I have a 2006 Toyota Corolla. They have been holding the replacement air bag since February I had a scheduled 7:30 am appt. today. So when I get there I am told the air bag is no good and they have to order a replacement. They received notification on Friday but never called me to cancel my Wed. appt. My time is more valuable than money. I am the caregiver for my 88 yr old mother, have bad health myself as well as a sick little dog. Unless you are having recall or warranty work done, based on my experiences, I would have my car repaired by an Independent shop. This is far from being over. They are going to compensate me for my time which I will never get back More

Thanks for redeeming Toyota's Brand After the horrible service and being tossed out on the streets by Elk Grove Toyota, I took my car straight to Folsom Lake Toyota. Rick came out to gre After the horrible service and being tossed out on the streets by Elk Grove Toyota, I took my car straight to Folsom Lake Toyota. Rick came out to greet me and apologized for the mistreatment by at Elk Grove Toyota even when they had no business relations. He went on to assure me that I was well taken care of at under his watch. There was no pressure to do any service that was outside of my budget, which was not required immediately. He completed the recall on warranty in a timely manner and even comp my diagnostic check, so I can return in the future to complete the service recommended. Rick is awesome and we will definitely be returning with all our Toyota cars and making sure all our family and friends does as well. Thank you, Rick!!! More

100,000 Miles / 20 Service Visits We have had our 2013 Prius serviced here since it was new. Rick Brown has assisted us on 90% of our visits, and has been extremely helpful, friendly, We have had our 2013 Prius serviced here since it was new. Rick Brown has assisted us on 90% of our visits, and has been extremely helpful, friendly, and professional. I cannot think of any negative experience here over that time frame, and would recommend this service facility to anyone. The lounge is comfortable, with free coffee and snacks, and there is a quiet room for those 7:00 AM visits. These guys are the best in my book. More

Greedy I handle all service related matters for our Rav. I was out of town so the wife took it in for the free service. Service manager Melinda Lopez took ad I handle all service related matters for our Rav. I was out of town so the wife took it in for the free service. Service manager Melinda Lopez took advantage of her and sold her a 2 year service contract, even though there was only a year left on our lease. I subsequently spoke with her boss Tim Stockman. He said it was my wifes fault for not knowing about the lease length. Said he would refund the service contract price (rightfully so). He didn't though, until I contacted him again sometime later. He said he forgot. I emailed and wrote to the big manager (Baer). He never even acknowledged my contacts. This is the last place I would go for service, and I live in Folsom. More