Folsom Lake Toyota

Recommended repairs that weren't needed I took my truck in for an oil change and was told there was a power steering fluid leak and they recommended to replace the rack and pinion assembly f I took my truck in for an oil change and was told there was a power steering fluid leak and they recommended to replace the rack and pinion assembly for $1700. I got a second opinion and nothing was wrong. Basically Folsom Lake Toyota tried to steal $1700 from me. I took my truck back to them and Tim Stockwell, the Service Manager, took a look at my truck and admitted that their recommendation was "overly aggressive" and that the rack and pinion assembly did not need to be replaced. I left a message with General Manager, Jeff Bear several days ago but did not receive a call back. More

I should sue them They changed the oil on my car (3 years old car) and when I checked the level was WAY more than is supposed to be. And when I went to see a mechan They changed the oil on my car (3 years old car) and when I checked the level was WAY more than is supposed to be. And when I went to see a mechanic he said the the oil wasn't synthetic. So I ran the car for 15.000 miles with a cheap oil and wrong quantity. My friend's car's wheel came out when they were driving the car out from the shop. They forgot to put the nuts on the screws. Funny but not funny. My father's car (under warranty) has a weird sound inside, they asked him to pay $200 just to check it. I can explain what they do in 2 ways: 1. Their technicians are completed untrained and extreme sloppy or 2. They do it on purpose to break your car as soon as possible. Either way, run away from Folsom Toyota. More

bait and switch artist was looking for a 2016 toyota tacoma access cab offroad 4x4 thru costco ken called, said they had what i wanted, nope wrong model again a was looking for a 2016 toyota tacoma access cab offroad 4x4 thru costco ken called, said they had what i wanted, nope wrong model again at the end of the month a email we have what you want on our lot, no the wrong model. ken the internet manager I spoke to never offered the truck I wanted, nothing, other than come on down, say anything to get you in the door classic bait and switch and how may internet sales managers do the have 4 listed here ken sinaki in his first email stated he worked a this dealership 9 years and was the internet sales manager I don't plan to spend my money at a places where lies are told and no real effort is made to put me in the vehicle I want to purchase More

Venza service Venza 35k service was excellent and done correctly and promptly. Finished before time alotted. Showed detailed statement of all of the work that was d Venza 35k service was excellent and done correctly and promptly. Finished before time alotted. Showed detailed statement of all of the work that was done. More

Service department is consistently good While I did not buy my Prius from this dealership I do have it serviced there. Over the last 3 years I've worked with multiple service advisors and f While I did not buy my Prius from this dealership I do have it serviced there. Over the last 3 years I've worked with multiple service advisors and found them all to be very responsive and knowledgable. More

Unsurpassed sales and service. I started shopping for a newer used vehicle with no urgency. Looked at dealers from Livermore to Roseville. Talked to salesmen on the phone about veh I started shopping for a newer used vehicle with no urgency. Looked at dealers from Livermore to Roseville. Talked to salesmen on the phone about vehicles offered on the internet, then in person if they sounded sincere and not pushy. Honestly visited a over a dozen and was in no hurry to purchase. Called Folsom Lake Toyota and talked to Steve Dowd about a vehicle they had listed. Very pleasant. A few days later I stopped by for a test drive, after a phone call to insure the vehicle was still there. I came in a few days after the test drive to see if we could seal a deal. Steve was off and I talked to Jim McMullen. After conversing with these two gentlemen, I purchased my upgrade, drove away knowing I got a square deal. I also would like to give 5 stars to the service dept. Since my purchase, all the service is done at F.L. Toyota. Ryan Hansen took care of my service request the first time I brought it in. James Fuhs has taken care of it lately and is a true professional. Friendly and a credit to the dealerships service management dept. More

Thanks John Key!! 14 years ago I purchased a 2000 Cadillac Deville from this dealer and enjoyed that experience, so I came back. This time I purchased a 2013 Cadillac 14 years ago I purchased a 2000 Cadillac Deville from this dealer and enjoyed that experience, so I came back. This time I purchased a 2013 Cadillac SRX. This was the greatest car buying experience. I was skeptical when I saw "no haggle/no hassle philosophy", but John Key made the entire experience just that! He is amazing and made my car buying experience simple and satisfying. Unfortunately I do not remember the name of the finance person (I think Eddie), but he did a fantastic job as well! My entire experience was FANTASTIC!!!! More

Easiest Deal Ever! I have bought many vehicles from dealerships over the years and my latest has been the best in dealership experience I have ever had. Why this is most I have bought many vehicles from dealerships over the years and my latest has been the best in dealership experience I have ever had. Why this is most significant is that I was buying a used vehicle not of the Toyota brand. John Key from Online Sales and Tony Clay from Financing were smooth (in a good way), professional and great to work with. From start to finish was less than 2 hours. OUTSTANDING! More

Excellent service by John Key I have many good things to say about excellent salesman John Key. I recommend him highly. In short, repeatedly John stepped up (before and after the s I have many good things to say about excellent salesman John Key. I recommend him highly. In short, repeatedly John stepped up (before and after the sale) and saved the process from going sour. If you want specific details, read on. When I saw a new listing online for a used car, I clicked the contact button and John emailed me promptly. He wrote that the car, though listed, was not yet available thereby saving me an 80 mile round trip. He quoted me an internet special price hundreds less than their online ad. I had been shopping for a particular make and model for 3 months, so I knew what price sold quickly and what exceeded the market. The special price was about right. He promised to tell me when the car would be available. Four days later he sent me an email saying the detailing was done and the car would be put on the lot the next morning. He used his phone to send me pictures and a short video (none were posted anywhere on the web). I made an appointment for the next morning, it was John's day off so he set up salesman 'R' with the details of the approved price. On the test drive we noticed a rock chip in the windshield and salesman 'R' promised to have that fixed for free. After the sale, he said the dealer doesn't do it, that we'd have to wait for some third party glass specialist to be visiting their dealership for 'other work', which 'can not be scheduled in advance', so maybe we should avoid the hassle and 'hire someone for $15'. That was nonsense; for one thing, people who do the glue injection charge $40-50. For another this dealership has an auto body repair building and someone on staff who does this task routinely. After multiple calls to the service dept nothing was happening for a week. Finally we contacted John and the service was scheduled and completed the next day. When we purchased the SUV the financing guy talked us into an additional warranty by a third party. However, when we received the policy and reviewed the details the warranty did not cover nearly as much as we thought, so we tried to cancel it. After multiple emails to the finance guy with no response over several days, we contacted John and that afternoon the finance office emailed me the form to cancel the coverage. John said it might take up to 6 weeks to get a refund, but only 10 days later the refund check arrived. So, if not for excellent service by John Key, I'm not sure I can recommend the dealership. More