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Folsom Lake Toyota
Folsom, CA
1,520 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,520 reviews
March 16, 2015
Love my 2014 Prius! They were top notch, made my dreams come true. Low-pressure and friendly. I found my dream car on their website, and they made it happen for me. They were top notch, made my dreams come true. Low-pressure and friendly. I found my dream car on their website, and they made it happen for me. More
by Chelle
Employees Worked With
Trent Wall and the IT specialist who helped me with the electronics., John Key
February 04, 2015
Online teal was amazing John worked for us and kept to his word! We wanted a specific car on the website. That is the only car they tried to sell is! Thank you. We were given John worked for us and kept to his word! We wanted a specific car on the website. That is the only car they tried to sell is! Thank you. We were given only why we asked for by Ken at the dealership. Thank you! More
by Violetskysun
Employees Worked With
Ken, John Key
December 18, 2014
Amazing! Exceptional! Outsanding! We purchased a 2015 Toyota Highlander from Jim McMullen at Folsom Lake Toyota. Jim was extremely customer service oriented and completely responsiv We purchased a 2015 Toyota Highlander from Jim McMullen at Folsom Lake Toyota. Jim was extremely customer service oriented and completely responsive to any question(s) we addressed with him regarding the Highlander. It is obvious that his knowledge base is extremely extensive and a definite plus to his customers who are trying to make one of their most expensive and important purchases. Second, Jim stood 100% behind his word when it came to follow up, call back and pricing. He made our buying experience exceptional from the very first interaction to the day we signed the papers and drove off with our beautiful vehicle. Lastly, Jim had a very honest, professional and friendly approach every time we spoke on the phone or met him in person. We love our new Highlander and will definitely refer all our family and friends to Jim McMullen at Folsom Lake Toyota. More
by Shadow
October 06, 2014
Check Engine Light While in transit to a meeting 100 miles away, the check engine light on my 2013 Camry Hybrid came on. I immediately went to the closest Toyota Service While in transit to a meeting 100 miles away, the check engine light on my 2013 Camry Hybrid came on. I immediately went to the closest Toyota Service location -- Folsom Lake Toyota. I worked with Emilio Maltos to solve the check engine light problem. I said it was urgent that this be done promptly because in three hours I had a meeting with 10 people that I had arranged three months earlier. Mr. Maltos paid attention to my urgent request that this problem be diagnosed promptly and fixed right away, if possible. He got on the task quickly, and within one hour, I was on my way. I got to my meeting in time, thanks to Mr. Maltos' quick action. I wanted to express my appreciation, in writing. More
by castoaks
Employees Worked With
Emilio Maltos
September 27, 2014
Folsom Lake employees did everything Greeted by Mike when I arrived early, he located Kurt Schnell, Service Manager, right away. I was exiting by the time my scheduled appt. was to begin Greeted by Mike when I arrived early, he located Kurt Schnell, Service Manager, right away. I was exiting by the time my scheduled appt. was to begin! "Toyota Care "paid ahead for the maintenance miles service and was a savings for my money. On a hot day, being offered the convenience to wait in the sprawling area(s) of air conditioned waiting, with choice of a few large screen TV stations , satellite subscriptions was my chosen favorite recreation. Spaced large seating allowed me comfort and my chosen "LIVE BREAKING NEWS CHANNEL" UNTIL I WAS QUICKLY CALLED by Service Manager Kurt Schnell to go over the printed sheets of service done. Satisfied the washed, clean truck was driven to me at exit. I was a rested customer who left the friendly facility.. Tacoma Toyota 4X4 truck owner More
by 8arriette
Employees Worked With
Kurt Schnell, Appointment Scheduler
September 08, 2014
Cherilyn Graham Folsom lake Toyota advertised a $2500 rebate specifically for a sienna. When we arrived to buy the vehicle on add, the salesman and sales manager conf Folsom lake Toyota advertised a $2500 rebate specifically for a sienna. When we arrived to buy the vehicle on add, the salesman and sales manager confirmed the add. Writing down that we would be getting a $2500 rebate. When we finally got to the office for document signing, our kids were exhausted and hungry, so we weren't paying close attention to the confusing numbers on the invoice. After getting home I realized that we weren't given the rebate. They then refused to give us the rebate, claiming that the add was a mistake and that both of their salesman and sales manager were also mistaken. We will never have anything to do with Folsom lake Toyota again! More
by Frankcher
September 02, 2014
Thank you Kurt Schnell and the Service Department Team I can't thank Kurt enough for his kindness, understanding and help with getting my Toyota Tacoma back on the road. I had never been to Folsom Lake To I can't thank Kurt enough for his kindness, understanding and help with getting my Toyota Tacoma back on the road. I had never been to Folsom Lake Toyota before so I was a little nervous but he made a bad situation not so bad. He helped me get a car so that I could get home and it was a very good experience. I want to say Job Well Done. Thank you, Suzanne C More
by suzielou2
Employees Worked With
S. Semon, Kurt Schnell, Appointment Scheduler
August 27, 2014
EXCELLENT SERVICE AND CUSTOMER CARE RICK BROWN OUR SERVICE ADVISOR IS A TRUE PROFESSIONAL. HE IS CUSTOMER ORIENTATED AND MAKES YOUR SERVCE EXPERIENCE ENJOYABLE. RICK BROWN MAKES YOU FEE RICK BROWN OUR SERVICE ADVISOR IS A TRUE PROFESSIONAL. HE IS CUSTOMER ORIENTATED AND MAKES YOUR SERVCE EXPERIENCE ENJOYABLE. RICK BROWN MAKES YOU FEEL LIKE PART OF THE FOLSOM TOYOTA FAMILY. More
by Tiggerazusa
Employees Worked With
Kyle Danielson
August 26, 2014
Internet sales manager Kianosh Sinaki This review is totally about Kianosh Sinaki exclusively. Just to let you all know that he is very rude and sarcastic to people. I asked whether he can This review is totally about Kianosh Sinaki exclusively. Just to let you all know that he is very rude and sarcastic to people. I asked whether he can match a deal. He wrote me back saying that it is a good deal why can't you go there and buy. Also, I will tell my co-workers and friends to go that place and buy if you can tell me the location. So rude...Never recommend working with him. Just doesn't know how to deal. Only reason I contacted this place as it is near to my place. More
by Kris Jen
Employees Worked With
Kianosh Sinaki
August 18, 2014
Will Always Recommend Folsom Lake Toyota I ended up at Folsom Lake Toyota after nearly two weeks of horrible experiences with other Sacramento area Toyota dealers. While browsing the online I ended up at Folsom Lake Toyota after nearly two weeks of horrible experiences with other Sacramento area Toyota dealers. While browsing the online inventory, I noticed they had the exact 2014 Rav4 Limited I had been looking for. I sent an email through the online inquiry form with what price I was willing to pay. The very next morning I received a phone call from Jim saying he would honor that price and to come on in. I literally spent one hour at the dealership and then was back on the road in my brand new car. I can't say enough good things. It was a pain-free experience and didn't require hours of back and forth. More
by kcstein41084
