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Folsom Lake Toyota

Folsom, CA

4.6
1,520 Reviews

12747 Folsom Boulevard

Folsom, CA

95630

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Showing 1,520 reviews

June 12, 2025

Experienced a bait and switch situation when I bought a new RAV4. My out the door price increased by nearly $1400 from the time I received my final quote from my salesman to the time I met with the financ More

by goatle52
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Robbie
Jun 14, 2025 -

Folsom Lake Toyota responded

Thank you for your feedback about this, because this experience should not have happened, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Tony D Clay General Sales Manager Folsom Lake Toyota tclay@folsomlaketoyota.com | (916)355-1540

June 10, 2025

All of our Toyotas have been serviced at the Folsom Lake Toyota service center. We started using Folsom Lake Toyota's service center when we bought our Sienna in 1998 From Folsom Lake Toyota. Their service More

by smurfblue40rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Avalos
Jun 12, 2025 -

Folsom Lake Toyota responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 10, 2025

I scheduled an oil change appointment in response to a coupon from FLT offering the service for 29.95. I failed to read the coupon small print disclaimer saying “some models may vary.” My Tacoma varied so More

by Jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rocky
Jun 12, 2025 -

Folsom Lake Toyota responded

Thank you for sharing your feedback about your recent service visit. We understand your concerns regarding the cost. We strive to offer fair and competitive pricing for all of our services. If you would like to discuss your concerns further, please don't hesitate to contact us at dlanzone@group1auto.com. Your satisfaction is our top priority, and we want to ensure that you are completely satisfied with your experience. Dave Lanzone Service Manager | Folsom Lake Toyota dlanzone@group1auto.com

June 10, 2025

Fast, friendly, efficient service. Free Uber pickup and return, My service advisor was awesome, very clear about the process. Vehicle ready in time estimated. 5 star service! More

by Shawn Glass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot her name unfortunately
Jun 13, 2025 -

Folsom Lake Toyota responded

Hello Shawn, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 10, 2025

Nice folks. Clean. Good waiting area. Took time to explain my cars needs. Thank you! More

by reeserosa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel, gal with name starting “M”
Jun 13, 2025 -

Folsom Lake Toyota responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Folsom Lake Toyota! Feel free to reach out to us if you need anything. Have a wonderful day.

June 09, 2025

The person I worked with was well informed , let me know my options without pressuring me into any service I felt were not warranted at this time. More

by agunter900
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris avalos
Jun 12, 2025 -

Folsom Lake Toyota responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 06, 2025

I was in and out in no time, my advisor jay was welcoming and professional More

by jmartinez42130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
Jun 10, 2025 -

Folsom Lake Toyota responded

Hello, we're happy you found our staff to be so supportive during your experience here at Folsom Lake Toyota. Feel free to reach out to us if you need anything. Have a wonderful day.

June 04, 2025

Paul Barwick is amazing. Always has it together with what needs to be done on my car. Fantastic guy. More

by jennifer.lazzari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Barwick
Jun 05, 2025 -

Folsom Lake Toyota responded

Hello, we're happy you found our staff to be so supportive during your experience here at Folsom Lake Toyota. Please don't hesitate to reach out if there's anything additional we can do for you.

June 04, 2025

Great service! Aaron H was a Great advisor. My vehicle was in and out quickly! More

by emilyestremera
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Aaron H
Jun 05, 2025 -

Folsom Lake Toyota responded

Hello, we're happy you found our staff to be so supportive during your experience here at Folsom Lake Toyota. Please don't hesitate to reach out if there's anything additional we can do for you.

June 04, 2025

Great customer service, kept me informed about every issue service needed. John Smith was very easy to work with. More

by nbhargava84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Smith
Jun 08, 2025 -

Folsom Lake Toyota responded

Hi, we're happy you found John to be so supportive during your experience here at Folsom Lake Toyota. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!