Folsom Lake Toyota

My scheduled service was fine but I paid for a detail job and they did an absolutely terrible job. First I specifically asked to have my inside windshield cleaned. It now especially the passenger side, looks and they did an absolutely terrible job. First I specifically asked to have my inside windshield cleaned. It now especially the passenger side, looks worse, driver sideview mirror has so many water spots can hardly see out if it and now I have spots on both sides and back on the trim. They look like water spots but definitely are not. Not only that they took my special mats out, that was fine, but they literally threw them in the back and never replaced them when they were done. I for sure wasted my money. More

They wouldn’t honor a coupon we received in an email, even though it was still ok to use at the time of service. Otherwise my reply would be different. Very unprofessional and definitely not customer ser even though it was still ok to use at the time of service. Otherwise my reply would be different. Very unprofessional and definitely not customer service friendly More

The process was quick and easy. The staff, including sales staff, management and finance were great to work with. The staff, including sales staff, management and finance were great to work with. More

Our salesman, Sunny was very helpful and we never felt any pressure to buy. Would recommend to a friend. any pressure to buy. Would recommend to a friend. More

Since I had to “pre-buy/order” my vehicle and I wanted to change something, Jeremiah Backman kept me informed. Trading in my other vehicle and going through the actual purchase process with the financial guy change something, Jeremiah Backman kept me informed. Trading in my other vehicle and going through the actual purchase process with the financial guy was seamless. Would definitely recommend this dealership. More

Derek Hamlin and staff did an excellent job. Friendly, knowledgeable workers. Service completed on time. I enjoyed technicians video of the maintenance check points. Friendly, knowledgeable workers. Service completed on time. I enjoyed technicians video of the maintenance check points. More

Staff were very friendly, Paul was very kind and offered me transportation while I waited! me transportation while I waited! More

Great customer service by both the advisor and support staff (car rental , etc). I had a great experience and will be back. staff (car rental , etc). I had a great experience and will be back. More

Brandon did great, filled me in on everything that happened, followed up with a text message after I got home. happened, followed up with a text message after I got home. More

Close to home, easy to get an appt, staff and crew always helpful, good updates helpful, good updates More