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Folsom Lake Toyota

Folsom, CA

4.6
1,461 Reviews

12747 Folsom Boulevard

Folsom, CA

95630

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Showing 1,461 reviews

October 11, 2024

Folsom lake Toyota is the best! They got me the exact truck I wanted, I'm beyond happy. Thank you!! More

by 65Beckyg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vlad, Trent Wall
Oct 13, 2024 -

Folsom Lake Toyota responded

Hi, thank you for sharing your positive experience! We do hope we can be of assistance in the future. Take care!

October 10, 2024

I must say that I received a great service form John Key! ! He was very patient, helpful, and informative about almost everything! As a new member to the Toyota family, I can assure that John is the best pers More

by Aboli Yadav
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Key
Oct 13, 2024 -

Folsom Lake Toyota responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

October 10, 2024

Service, courtesy, knowledge, and professionalism of service personnel is outstanding. Danny explained and showed me needed repairs, and provided a rental car to facilitate overnight need to keep my car More

by Jdshriber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Baptista
Oct 13, 2024 -

Folsom Lake Toyota responded

Hi, thank you for taking the time to leave a review for us at Folsom Lake Toyota. We're happy we could meet your expectations! We look forward to your next visit! Take care!

October 10, 2024

It’s was great help for me in purchasing my car that fits my budget. The sale person, the appraiser & the final completion of processing all the documents. Excellent. More

by ecmal56
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trent Wall
Oct 13, 2024 -

Folsom Lake Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you, and have a fantastic day!

October 10, 2024

10/10/10! Great advisor who is very kind, knowledgeable, and provided great service! I always know my car is being well taken care of here. More

by Carsmolimaureen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Fisher
Oct 13, 2024 -

Folsom Lake Toyota responded

Hi Carsmolimaureen, thank you so much for your positive comments about Folsom Lake Toyota! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 10, 2024

Amazing service, even without an appointment, went above and beyond to accommodate my schedule and vehicle needs! More

by J.Moulton02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Delgado, Rick Holloway
Oct 13, 2024 -

Folsom Lake Toyota responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 10, 2024

Check reviews before purchasing a vehicle. Not recommended at all. The seller we worked was ok until we signed the paperwork then completely changed & broke verbal agreements. He acknowledged More

by Taylor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sean Taylor
Oct 18, 2024 -

Folsom Lake Toyota responded

Taylor, I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced with your visit here. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Tim Stockwell General Manager Tstockwell@folsomlaketoyota.com

October 09, 2024

Had a great purchasing experience with Ben Sullivan. He was exceptionally polite, helpful, and patient with explaining the car, trim levels, options, features. More

by pdpd
Recommend Dealer
Yes
Employees Worked With
Ben Sullivan
Oct 12, 2024 -

Folsom Lake Toyota responded

Hi, we're happy you found our staff to be so supportive during your experience here at Folsom Lake Toyota. We hope you have a great day!

October 09, 2024

Bought our Rav 4 at Roseville Toyota, But still use Folsom Toyota service dept. Gibreal is the best service writer. More

by Catcherrick29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gibriel Kargbo
Oct 13, 2024 -

Folsom Lake Toyota responded

Hi, thank you for sharing your positive experience! We do hope we can be of assistance in the future. Take care!

October 07, 2024

They had a scheduling snafu. The guy who I had been dealing with and was scheduled to meet was double-booked and turfed me off to a different agent after about 30 minutes into th More

by n0joy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jerome
Oct 13, 2024 -

Folsom Lake Toyota responded

n0joy, We sincerely apologize for the extremely disappointing customer service you've received. Your experience falls far short of the standards we set for our customers, and we understand your frustration. Your loyalty as a customer is important to us, and we’re committed to resolving these issues. I would like to speak with you directly to understand the situation better and take immediate steps to correct it. Please contact me at rrusso@Group1Auto.com, I would like to discuss how we can regain your trust. Sincerely, Rich Russo Aftersales Director

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