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Folsom Lake Toyota

Folsom, CA

Overview
Reviews
Vehicles
4.6
1,488 Reviews
Call Dealership (916) 355-1500
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12747 Folsom Boulevard

Folsom, CA

95630

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Showing 1,488 reviews

October 25, 2024

Not enough effort was made to get parts for my car in a timely manner. I also scheduled an appointment for the repair but had to wait 45 minutes to get "checked in". More

by jdcjfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Laura Torres
Report | Print
Oct 31, 2024 -

Folsom Lake Toyota responded

Thank you for your feedback about the delays in getting parts and the long wait during your appointment check-in. That should not have happened and this is not the level of service in which we aim to provide. I’d love to use your case as a learning opportunity so we can fix the issue in the future. Could you please contact me directly so I can learn more? Richard Russo Aftersales Director rrusso@Group1Auto.com

October 24, 2024

The staff was very helpful and pleasant to work with. I’d definitely look to buy other cars from them. More

by Brachac
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Benjamin Sullivan
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Oct 25, 2024 -

Folsom Lake Toyota responded

Hello, we're happy you found our staff to be so helpful during your experience here at Folsom Lake Toyota. Feel free to reach out to us if you need anything. Have a wonderful day.

October 24, 2024

Good service and reasonably quick . Anh vo was good to work with and advised me appropriately More

by Ks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anh Vo
Report | Print
Oct 25, 2024 -

Folsom Lake Toyota responded

Hello, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

October 19, 2024

Awesome . Really enjoyed the experience. Gibriel’s customer service was second to none. Every single time. More

by Manfordesmond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gibriel Kargbo
Report | Print
Oct 21, 2024 -

Folsom Lake Toyota responded

Hi, we're happy you found our staff to be so supportive during your experience here at Folsom Lake Toyota. Thank you, and have a fantastic day!

October 19, 2024

All employees were pleasant and helpful. Anh Vo my Assistant Service Manager was exceptionally helpful. All in all a nice experience. Thank you. More

by Granny Hodge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Any was the only person other than cashiers that I
Report | Print
Oct 21, 2024 -

Folsom Lake Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 19, 2024

Every time I brought in any of my cars for maintenance service, and/or any issues, they always get the job done right the first time. More

by the24julz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel (Danny) Cross
Report | Print
Oct 21, 2024 -

Folsom Lake Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

October 18, 2024

My Service Advisor (ANH VO) was excellent, had answers to all my questions, made recommendations, kept me informed of my vehicle’s progress in the shop, (I was waiting in the dealership lounge), explained th More

by Twarrenedh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anh Vo
Report | Print
Oct 19, 2024 -

Folsom Lake Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 18, 2024

Excellent maintenance and on time! As we have come to expect, Folsom Toyota performed well! More

by Jerrbeck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gibriel Kargbo
Report | Print
Oct 19, 2024 -

Folsom Lake Toyota responded

Hi, we're glad you had such a wonderful experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

October 18, 2024

I am happy with the service especially when I contrast it with experiences with other shops around town . More

by 04-sirloin.jump
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gibriel Kargbo
Report | Print
Oct 20, 2024 -

Folsom Lake Toyota responded

Hello, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

October 17, 2024

They are friendly and waiting area was comfortable. I had an appointment and it still took just over two hours. So I’m not sure an appointment helps. More

by lundk2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A Vo
Report | Print
Oct 19, 2024 -

Folsom Lake Toyota responded

Hello, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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