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Folsom Lake Toyota

Folsom, CA

4.6
1,462 Reviews

12747 Folsom Boulevard

Folsom, CA

95630

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Showing 1,462 reviews

October 02, 2024

This was my 4th purchase from Folsom Lake Toyota it is always a pleasant experience working with the staff More

by Andrea
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Stahleker , Trent Wall
Oct 05, 2024 -

Folsom Lake Toyota responded

Hello Andrea, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 02, 2024

Excellent Service. Excellent Sales man. Especially, Thanks to the Mr.ED HAYAJNEH for his wonderful co-operation.. More

by Daniel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trent Wall
Oct 05, 2024 -

Folsom Lake Toyota responded

Daniel, thank you for taking the time to let us know how we did. Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a great day!

October 02, 2024

Service center very professional, timely, and comfortable. The addition of fresh donuts would have been a big plus! More

by Shaneairlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gibriel Kargbo
Oct 05, 2024 -

Folsom Lake Toyota responded

Hello Shaneairlie, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

October 01, 2024

Too crowded,took me 3hrs for oil change,i should get an appt during weekdays probably less customers.Other than that it's all good👍 More

by rudy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gibriel Kargbo
Oct 05, 2024 -

Folsom Lake Toyota responded

Rudy, Thank you for your feedback on your recent oil change. While I’m pleased to hear you received good service, I apologize for the long wait you experienced. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. We’re committed to improving your experience on your next visit. Tim Stockwell General Manager tstockwell@folsomlaketoyota.com

October 01, 2024

Folsom lake toyota is awesome! ! Gerald the salesman is great and he is very helpful to any questions we had!!! No hassle, everything was so easy! We are happy with our brand new ca More

by jeanetterivera36
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gerald, Trent Wall
Oct 05, 2024 -

Folsom Lake Toyota responded

Hello, we're happy you found our staff to be helpful during your experience here at Folsom Lake Toyota. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 30, 2024

I used the Costco buying program and it was very smooth The approved salesman was familiar with the discounts More

by Slbane2000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry Costello and Ahmal Azziri
Oct 05, 2024 -

Folsom Lake Toyota responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

September 30, 2024

FLT is ALWAYS honest. They properly diagnose my car problems, and I never have to return right after the repair is done, because they always get it right the first time. C More

by dorothy.miller_7.12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CHRIS AVALOS
Oct 05, 2024 -

Folsom Lake Toyota responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

September 28, 2024

Customer oriented. Good coverage upon arrival as to your reason for the service. Daniel Cross is very knowledgeable and sets up the visit as you ask.. More

by newmannica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Cross, Austin Self
Oct 02, 2024 -

Folsom Lake Toyota responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

September 28, 2024

I have had my car serviced at Folsom Lake Toyota since I bought it new from them in 2008.Rick Brown is the best ever advisor. More

by mtrom6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Brown
Oct 02, 2024 -

Folsom Lake Toyota responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 27, 2024

It didn’t matter which salesperson met you at the door. All friendly and helpful. At the finance office, the fear is always high pressure, but all Robby did was tell what was available. We declined, and th More

by russrheams1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Toby Lou and Robby Cochran.
Sep 28, 2024 -

Folsom Lake Toyota responded

I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Tim Stockwell, General Manager tstockwell@folsomlaketoyota.com

Sep 28, 2024 -

russrheams1 responded

I don’t understand the reply. We were TOTALLY HAPPY.

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