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Folsom Lake Toyota

Folsom, CA

4.6
1,462 Reviews

12747 Folsom Boulevard

Folsom, CA

95630

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Showing 1,462 reviews

September 02, 2024

Folsom Lake Toyota has an excellent team of service reps and technicians. If you go in, make sure to make an appointment with Tran. She has made my experience 100 times better then other dealerships that I More

by hshaikh01982
Recommend Dealer
Yes
Employees Worked With
Tran Ellison
Sep 06, 2024 -

Folsom Lake Toyota responded

Hello, we're happy you found our staff to be supportive during your experience here at Folsom Lake Toyota. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 02, 2024

The service représentative did a good job. Very friendly and knowedgeable regarding my specific vehicle. More

by Steved.croff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Danielson
Sep 06, 2024 -

Folsom Lake Toyota responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

September 01, 2024

Aaron Hernandez was an amazing service writer, work was done hours sooner than anticipated… future install of supercharger??? More

by jlbenefeito
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Hernandez
Sep 06, 2024 -

Folsom Lake Toyota responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

September 01, 2024

Daniel was great. Very nice and not pushy at all. Made me feel very comfortable. More

by eanders10
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Kumar, Alex Vaca
Sep 06, 2024 -

Folsom Lake Toyota responded

Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

September 01, 2024

Great service dept! I have a 2005 4Runner I bought in '07 (1st Toyota) which now has 193.5k miles. I have had a lot (but not all) of my work done here over the years & More

by wesjigour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Palasti
Sep 06, 2024 -

Folsom Lake Toyota responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 31, 2024

Did not correct the problem. My ac is still not fix. Ac button shows off and ac is still blowing cold. More

by deekayjr
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris
Sep 06, 2024 -

Folsom Lake Toyota responded

deekayjr, I apologize that you experienced an issue with your AC after picking up your vehicle. Can you please contact me so I can make this right? I cannot find your name in our database with the name provided here; I would appreciate hearing back from you via the email listed below. Thank you, Rich Russo Aftersales Director rrusso@Group1Auto.com

August 30, 2024

Didn’t feel great about my experience buying a truck for the first time from Folsom Lake Ford. Front right bumper was smashed in and dealer license plate was bent was told that it would be repaired and some More

by Johnny
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Trent Wall
Sep 08, 2024 -

Folsom Lake Toyota responded

Johnny, I apologize for this delayed response, and I am sorry you are experiencing these problems with your truck. I have checked our customer database, and I can't find a history of your visit. I believe you might be looking for another store and we are not affiliated with them. I hope things can be worked out soon for you. Tim Stockwell General Manager Tstockwell@folsomlaketoyota.com

August 30, 2024

Got in fine but waited to long. Car was done and in the parking lot before I found it and then had to wait another 15 minutes until the rep was available More

by mtrumorsp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember
Sep 07, 2024 -

Folsom Lake Toyota responded

mtrumorsp, Thank you for your feedback. While I’m pleased to hear you received good service, I apologize for the long wait you experienced. Our goal is to provide efficient and high-quality service, and we appreciate you bringing this to our attention. We’re committed to improving your experience on your next visit. Tim Stockwell General Manager tstockwell@folsomlaketoyota.com

August 28, 2024

Great service, everything I think is good , great service Avisor, thanks to mr. Avalos , and hope keep same great service for many years to come. More

by juan carlos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurt Schnell, Chris Oxley, Kyle Danielson
Aug 31, 2024 -

Folsom Lake Toyota responded

Hi Juan, we're happy you found our staff Avalos to be so supportive during your experience here at Folsom Lake Toyota. Feel free to reach out to us if you need anything. Have a wonderful day.

August 27, 2024

I didn’t have anything major for my 65K mile service but everyone jumped in like a factory conveyor belt. And even my Service Adviser who wasn’t supposedly available till 4pm availed himself. I got to enjoy More

by Hjdcwc888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Palasti Service Advisor
Aug 27, 2024 -

Folsom Lake Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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