Folsom Lake Toyota

I didn’t have anything major for my 65K mile service but everyone jumped in like a factory conveyor belt. And even my Service Adviser who wasn’t supposedly available till 4pm availed himself. I got to enjoy everyone jumped in like a factory conveyor belt. And even my Service Adviser who wasn’t supposedly available till 4pm availed himself. I got to enjoy their free coffee and WiFi while I was doing some Auto Insurance work while waiting. I stepped out for awhile and my adviser came looking for me because my Van’s service had been done already. There’s service and there’s service and more, and that’s Toyota Folsom More

John Key was so helpful, and the reason we bought our car from Folsom Lake Toyota! We really appreciated him! from Folsom Lake Toyota! We really appreciated him! More

Review is for the advisors at the service department at the Folsom Lake Toyota location. I had a maintenance appointment today (08/26/24). When I made the appointment I had listed that I would be waiting the Folsom Lake Toyota location. I had a maintenance appointment today (08/26/24). When I made the appointment I had listed that I would be waiting for my vehicle. I also told the advisor I would be waiting for my vehicle in the service department. My advisors forgot he was my advisors and never notified me my vehicle service was completed. Thankfully the janitor asked him as I was the only customer left that her realized he forgot. My vehicle was completed 5:19pm. I was still waiting at the service center at 630pm. Thank you to the janitor who provided better customer service than my advisor. I have had 4 maintenance appointments sofar at this location. Experienced working with 3 advisors. 2 of the 3 have been aweful. Paul is the only advisor I had a positive experience with. Unfortunately Paul was not available during this appointment time. Paul is amazing. With the exception of Paul..this has to be the worst experience I have had with any service advisors. I have had cars serviced at a variety of places in the area and never had any issues. Aweful !! I would rather drive to Maita Toyota in Sacramento or Thompson Toyota in Placerville than come back to Folsom Lake Toyota. More

They have been consistently delayed for at least the last 3 appointments. One was 45 minutes late. Yesterday, I had one of the most minimal scheduled maintenances and it took about 2:45 hours. 3 appointments. One was 45 minutes late. Yesterday, I had one of the most minimal scheduled maintenances and it took about 2:45 hours. More

I was served lunch! Michael and Greg were very kind and helpful. My car and I were as happy leaving Toyota as we were driving in! Michael and Greg were very kind and helpful. My car and I were as happy leaving Toyota as we were driving in! More

John was very helpful and friendly during the entire process of purchasing the Toyota Camry. process of purchasing the Toyota Camry. More

Friendly staff and efficient service, well done! The car still gets 55 mpg and runs great! The car still gets 55 mpg and runs great! More

The staff was exceptional. Great car buying experience. The price was reasonable, and the sales staff kept there word. Great car buying experience. The price was reasonable, and the sales staff kept there word. More

Always easy to schedule maintenance needs and attain attentive service with dedicated oversight to vehicle's needs. attentive service with dedicated oversight to vehicle's needs. More

Expert service, proffessionaly done in all aspects. I've been taking both my 4-Runners here for service since 2009! I've been taking both my 4-Runners here for service since 2009! More