Folsom Lake Toyota

Started off great… ended horribly! They told me they had put a vehicle theft prevention device on the car as a service to their customers. And it was an additional $499. I couldn’t fin They told me they had put a vehicle theft prevention device on the car as a service to their customers. And it was an additional $499. I couldn’t find any information about this device on the site. In the dealership, I said I didn’t want it on the car, they told me well it’s already been installed… they repeated again that it was so if the car was stolen, we’d be able to track it. I figured how bad can it be…. (?) (Two people there told me they could not uninstall it. ) Got home. Went into the app for the device And found out that it’s a tracking device. It had tracked every single turn I made all the way home… every stop….and time stamped location and times every couple of minutes during each trip I made as well. Absolutely no way to control it and tell it you didn’t want that tracking to occur. I called the dealership insisted they tell me how to get the device off my car. Turns out it’s attached to the side of the battery. Took me all of two minutes to remove it. Interestingly enough, it had not tracked my test drive of the vehicle, which indicates that they in fact, installed it after I had twice told them I didn’t want this feature! I’m livid! And apparently out $499. More

On August 11, 2024 we had a better service and good deal at Folsom dealership. Our customer representative, Ken Sinaki, showed us care and attention. No pressure. We are enjoying our new sienna. Thank you K at Folsom dealership. Our customer representative, Ken Sinaki, showed us care and attention. No pressure. We are enjoying our new sienna. Thank you Ken! More

Chris was very responsive when we called about a nice used car advertised on Cargurus. We asked for and received an out-the-door price by email. An appointment was arranged. The next day we traveled 1000 used car advertised on Cargurus. We asked for and received an out-the-door price by email. An appointment was arranged. The next day we traveled 1000 miles to inspect the vehicle in person. Folsom Lake Toyota was courteous and professional and most importantly gave us the exact deal quoted the prior day. We are happy with the car and believe the purchase process was as smooth as we could have ever expected. More

The service representatives are always knowledgeable and eager to serve their customers, and the service technicians always do great work. eager to serve their customers, and the service technicians always do great work. More

Office staff and service writers are inefficient and disorganized which causes customers to wait longer. disorganized which causes customers to wait longer. More

Excellent service and staff. A clean facility aimed at providing perfection. Quality work and trusted employees. Thank you. A clean facility aimed at providing perfection. Quality work and trusted employees. Thank you. More

Great service as always. Arron was very helpful and responsive to all of our needs. Arron was very helpful and responsive to all of our needs. More

They recommended service I didn't need and they forgot to reset the maintenance service soon button on my car reset the maintenance service soon button on my car More

There are good people to work in the all services nice job guys I have about 4yrs bring the cars n get parts from this dealership I will recommend this place thanks folsom toyota job guys I have about 4yrs bring the cars n get parts from this dealership I will recommend this place thanks folsom toyota More

Great customer service. Chris was wonderful in keeping in the loop. I do not think that I have had better service. Yes. I will come back on January for a checkup. Chris was wonderful in keeping in the loop. I do not think that I have had better service. Yes. I will come back on January for a checkup. More