Folsom Lake Toyota

Great service today for an oil change and then needed breaks apon inspection. Ended up getting new breaker too. breaks apon inspection. Ended up getting new breaker too. More

Review is for service department only. I've been here twice with my truck and the work they've done is great. However, I was perturbed about setting up the appointment. Also, my previou I've been here twice with my truck and the work they've done is great. However, I was perturbed about setting up the appointment. Also, my previous appointment was just for an oil change, but that took like four hours so I approached this with a lot of trepidation. This what happened was that they contacted me to do an oil change. I said I don't need to do that but I needed my spark plugs changed and may need a new battery. I also so asked for A/C service. But when I arrived, the greeter said that I was set up only for an oil change and vehicle inspection. I told her that was incorrect and that I had an almost 20 minute call on the appointment setup saying what I wanted... spark plugs, battery and A/C. However, she said no problem so that was really nice. I also asked how long it would take because I told her of my previous experience of coming for an oil change that took 4 hours. She assured me that it would only take 2 and a half hours. Surprisingly I was done in that time period so I was really happy about it. I also liked that they text you a video of the inspection pointing out other possible issues. I actually added a brake fluid change because of it and it didn't add to the wait time. More

A day before getting the service for my Toyota Corolla, Gibriel.was able to schedule me to get the oil change for my car. I am greatly appreciated for his service for a short notice. Bravo. Gibriel.was able to schedule me to get the oil change for my car. I am greatly appreciated for his service for a short notice. Bravo. More

Folsom Lake Toyota truly sets the standard for customer service. Their team is knowledgeable, professional, and genuinely cares about helping you every step of the way. They go above and beyond to make sur service. Their team is knowledgeable, professional, and genuinely cares about helping you every step of the way. They go above and beyond to make sure you’re taken care of and never make you feel like just another customer—they treat you like a real friend. Highly recommend if you’re looking for a great car-buying experience. More

Disappointing experience. Requested oil change and specifically said I did not want tires rotated. The service advisor talked more about himself than the service request itsel Requested oil change and specifically said I did not want tires rotated. The service advisor talked more about himself than the service request itself. I was quoted a 1-1.5 hour wait time. Service took 3 hours and the tires were rotated. I understand things take longer than quoted sometimes but this was too long for an oil change. I’ve used this dealer before and usually provided good reviews, but this experience was frustrating due to the extended wait time and rotating the tires when it was specifically stated not to. More

Micheal was great and friendly and efficient. Like uber service to and from , very handy. Like uber service to and from , very handy. More

Everyone was helpful and supportive. It was a very quick process and they were very thorough It was a very quick process and they were very thorough More

Mitchell was great, he rent out of his way to make sure his dealership stuck to their word! his dealership stuck to their word! More

I appreciate you for your doing great service on my Toyota Highlander and the staff are very kind and negotiate with them very clearly and kindly Toyota Highlander and the staff are very kind and negotiate with them very clearly and kindly More

The parts department ordered me a tire yesterday and quoted that it would arrive today by 11am. It did, so far so good. When I confirmed with parts this morning they then transferred me to service and I quoted that it would arrive today by 11am. It did, so far so good. When I confirmed with parts this morning they then transferred me to service and I spoke with Tran. I let her know I’d like to come in at 2pm to have the tire placed on car. She said she could do that and to ask for her. Still good. I arrived asked for Tran and she said they’ll get started and it should be done in 45 minutes, again good. I waited for an hour and a half not good with my 2 year old and I decided to walk outside and my car was sitting there ready, how long who knows not good. Someone else said they’d help me cash out and I was charged $25 more than she said, they ended up adjusting it. As I was trying to leave 15 more minutes were spent trying to locate my wheel lock. It was still on the wheel. I spoke to manager as I left and said not the best experience. I drove to an appointment I had somewhere else and as I was driving I got an alert that my hood was open. The mechanic left wheel lock on wheel, didn’t close trunk, and my tires are all inflated differently. I’m not looking to bash anyone, stuff happens, we all have bad days but this survey will hopefully get folks to improve what they’re doing. More