Folsom Lake Toyota

The Collision Center was very helpful and they kept me updated on my cars progress updated on my cars progress More

Waited around for a three hour oil change. Do I really need to say anymore? Do I really need to say anymore? More

The service was great. The car was done within the specified time promised. A suggestion was specified on my receipt about a cabin filter replacement… it’s great to know as The car was done within the specified time promised. A suggestion was specified on my receipt about a cabin filter replacement… it’s great to know as an owner that these things can be overlooked. Thank you for the reminder. More

Rob Odum the assistant service manager was very useful with the repair of my car with the repair of my car More

We purchased Toyota Camry and we love it. we had a quick and smooth transaction at Toyota folsom.to their sales representative and to manager Carl for taking care of us,thank you.. we had a quick and smooth transaction at Toyota folsom.to their sales representative and to manager Carl for taking care of us,thank you.. More

Made an appt for 930 for a routine checkup for my two year mark under warranty, arrived at 930 and was supposed to ask for RICK. RICK was no where to be found. Waited 25 minutes and finally asked someone year mark under warranty, arrived at 930 and was supposed to ask for RICK. RICK was no where to be found. Waited 25 minutes and finally asked someone what’s going on. They said RICK only deals with pay dues. Wait another 5 minutes for someone else to take my car. I let them know that my rear view mirror holder is loose and ask them to take a look. A couple hours later I get a text asking to confirm payment for suggested repairs. They really wanted me to pay 200$ for a 2 minute fix that should have been covered under warranty. When I asked about it, the guy immediately back pedaled and said it was an accident. I don’t believe it. They really tried to swindle someone out of 200$ and I bet they do it to other people too. He eventually was apologetic but it felt so scummy. Always double check the ‘suggested work’ More

They listen and ensure they make things right on any concern or complaint a person has. concern or complaint a person has. More

Went in for a paint recall, Toyota looks amazing! I had a pleasant experience, communication was great too. I had a pleasant experience, communication was great too. More

When I called service desk to make appointment. I asked if shatter is available they said yes with in 10 miles.when I get there they said uber is there you have to download apps and is 30 dollars fo I asked if shatter is available they said yes with in 10 miles.when I get there they said uber is there you have to download apps and is 30 dollars for that ride I don’t use uber at all and I didn’t want to download apps. I decided to stayed there .there was no other service available. Not water popcorn. Machine long time ago didn’t have popcorn not for me for some kids competing to other dealerships this one is very. very poor the only good thing was good coupon that it . More

David M. Was my service advisor. He explained all of my vehicle maintenance requirements at the 100k miles. He was able to accommodate all my needs. Thanks ag Was my service advisor. He explained all of my vehicle maintenance requirements at the 100k miles. He was able to accommodate all my needs. Thanks again David for your expertise and advice. Till next time. More